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Genting Grand

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Genting Grand

locationGenting Highlands, Kuantan and Pahang

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About Genting GrandAbout Genting Grand

Location

Centrally located at the peak, 6,000 feet above sea level and in the midst of the action, this is the premier hotel for visitors at the resort. It is distinguishable from the other hotels from the round observation deck and the red Genting logo on the top. The hotel is just a 1 hour drive away from Kuala Lumpur. Casino de Genting is a 5 minute walk away and the First World Plaza 10 minutes by foot from the hotel.

Facility

The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. A variety of shops are available, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. There is a direct dial telephone, a TV, a radio and WiFi (no extra charge) in the rooms. Slippers are included. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active in the complex, including a gym, a spa, a sauna, a steam bath and massage treatments. A casino and a nightclub are also options for entertainment. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

The dining area includes a restaurant with air conditioning and a café. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Genting Grand Amenities at Genting Grand

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Protective equipment for employees

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      Sanitiser dispenser

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Gym

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

118

Very Good

97

Average

35

Poor

14

Terrible

9

Recent Reviews: 273

  • User:sharon1427

    Trip type: Family

    Great buffet breakfast

    rating05 Jul 2025

    Skyworld Hotel guests have option of purchasing buffet breakfast tickets at promotional price. Lots of variety - there's something for everyone. My food fussy kids loved it.At RM30 per pax (please note that this price can change), I find that it's more value for money compared to the breakfast options at the food court or restaurants at SkyAvenue. Social Care Team, Other at Resorts World Genting - Genting Grand, responded to this review Dear Valued Guest,Thank you very much for your kind and thoughtful review. We are pleased to know that you enjoyed your stay with us. Your positive feedback is truly appreciated and motivates our team to maintain high standards of service.We look forward to welcoming you again in the future.Socially Yours,The Management

  • User:787weip

    Trip type: Friends getaway

    Look into detail of service in the room

    rating27 May 2025

    First time stay here during May 2025. Room is big. Renovation and construction anyhow still working in next door 🚪. Overall is OK 👌 but few things need to be touch up and detail check list before open for next guest stay . 1) the weight scale was NO battery 🪫 inside . 2) glass drawer all so dirty .3) sofa 🛋️ cushions so old and look ugly please remove it better until new will replace it . 4) Coat hanger stand look so old need to Repaint.Please see pictures attached. 5) 🛀 bathtub with no safety map very slippery Front desk who’s check me in during the morning was friendly and polite. After around 2pm got my key with another girl she may need to smile 😊 and be attentive. Check out was done by Su Lee she was very nice 😊 with good smile and greetings from her. Thank you2025年5月第一次住在這裡。房間很大。隔壁還在裝修施工🚪。整體來說還可以👌，但在下一位客人入住之前，有幾處需要修補和詳細檢查。1）體重計裡面沒有電池🪫。2）玻璃抽屜太髒了。3）沙發🛋️坐墊太舊了，看起來很醜，請先把舊的拿走，等換新的再說。4）衣架看起來太舊了，需要重新粉刷。請看附圖。5）🛀浴缸沒有安全地圖，很滑。早上幫我辦理入住的前台很友善也很有禮貌。大約下午2點後，另一個女孩拿到了我的鑰匙，她可能需要微笑😊並且更細心一些。退房是Su Lee做的，她人很好😊，笑容燦爛，總是熱情地問候我。謝謝 Social Care Team, Other at Resorts World Genting - Genting Grand, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for any inconvenience you encountered during your stay.Your comments have been noted and will be addressed with the appropriate teams to ensure improvements are made. We hope to have the opportunity to welcome you again and provide you with a better experience.Socially Yours,The Management

  • User:pier3762015

    Trip type: Solo travel

    Ideal choice of hotel

    rating12 Dec 2024

    Appreciate the great hospitality received from Guest Service Associate Ms Sree. She made an effort to fulfil my room preference and the stay was enjoyable. Genting Grand Hotel is located near Genting Club. There are choices of twin bed or king size bed in the Grand Premier Room. Looking forward to stay in the hotel again. Social Care Team, Other at Resorts World Genting - Genting Grand, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,The Management

  • User:cognitory

    Trip type: Family

    Poop on toilet seat

    rating01 Sept 2024

    Just checked in for a 5 day stay and felt nauseous straight after going into the room Lifted up the toilet seat to take a wee and there was poop from the previous (or previous previous?) guest. This is supposed to be their premium hotel at Genting Highlands! Social Care Team, Other at Resorts World Genting - Genting Grand, responded to this review Dear Valued Guest,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you encountered during your stay. Your concerns have been duly noted, and we will work diligently to address and rectify these matters to enhance the overall guest experience.Thank you for bringing these matters to our attention, and we appreciate your understanding.Socially Yours,The Management

  • User:Goh L

    Trip type: Family

    Poor control of smoking!

    rating13 Jun 2024

    The hotel room are great, classic look but maintained well so far. The only upsetting thing is people smoking everywhere! Doesn’t matter on non smoking floor or even at lobby area. I can’t believe it! Most hotel now go towards non smoking, smoke free, but they still have smoking floors. Worse case was people smoking at non smoking floor, with the sign stated NO! I was surprised people smoke inside lobby, walking in and smoke! What a bad image!! The staff here are not strict or well trained ! Social Care Team, Other at Resorts World Genting - Genting Grand, responded to this review Dear Valued Guest,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you encountered during your stay. Your concerns have been duly noted, and we will work diligently to address and rectify these matters to enhance the overall guest experience.Thank you for bringing these matters to our attention, and we appreciate your understanding.Socially Yours,The Management

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