First World Hotel

Recent Reviews: 3550

• User: 18krishnak

  Trip type: Solo travel

  ???? **2/5 – Very disappointing customer service and lack of flexibility**

  29 Aug 2026

  I am extremely disappointed with my experience with Resorts World Genting – First World Hotel, particularly with the way my booking issue was handled.I booked a stay for **9–11 October 2026** specifically because I was attending the Bitfunded event. The event was subsequently officially changed in both date and venue, completely outside my control. I provided official documentation confirming the… Read moreI am extremely disappointed with my experience with Resorts World Genting – First World Hotel, particularly with the way my booking issue was handled.I booked a stay for **9–11 October 2026** specifically because I was attending the Bitfunded event. The event… Read more

• User: Fransiska Y

  Trip type: Friends getaway

  Unfriendly Receptionist and Clogged Wash Basin

  16 Aug 2026

  The room is dirty, the wash basin is clogged. The receptionist is rude. We arrived at 10 pm, Q almost 1 hour. Got room on 16th floor, the room key can not open the door. Must go back to the receptionist. Waiting for 15 mins again and got smoking room on 21st floor. Such a bad experience. Hotel must trained the staff to be more polite and friendly. The room facilities also must be checked before th… Read moreThe room is dirty, the wash basin is clogged. The receptionist is rude. We arrived at 10 pm, Q almost 1 hour. Got room on 16th floor, the room key can not open the door. Must go back to the receptionist. Waiting for 15 mins again and got smoking room on 21st f… Read more

• User: Compass05470496559

  Trip type: Family

  please brif you staff and Duty manager To how to planing To make a fast Checkinx

  26 Jul 2026

  The reception counter feels more like a hospital waiting area where people queue to collect medicine. The check-in process was very slow, and the staff took too long to serve guests.Unfortunately, this was a disappointing experience. I would not recommend this place. First World Hotel deserves only 1 star based on my experience. Duty manager also no function Just standing Like robrt.The reception counter feels more like a hospital waiting area where people queue to collect medicine. The check-in process was very slow, and the staff took too long to serve guests.Unfortunately, this was a disappointing experience. I would not recommend this… Read more

• User: 431oliviaho

  Trip type: Family

  Genting First World Hotel - July 2026

  22 Jul 2026

  Checking in was very challenging. Was told the entire hotel with more than 7000 rooms are all full !!! However, thanks to the counter receptionist Ms Sharvini, she was very helpful, she helped to reserve a non smoking interconnecting rooms for me and advised me to go back to her counter around 3 pm to do the check in again. Noticed that maybe cuz of the large crowd, during my stay, the housekeepin… Read moreChecking in was very challenging. Was told the entire hotel with more than 7000 rooms are all full !!! However, thanks to the counter receptionist Ms Sharvini, she was very helpful, she helped to reserve a non smoking interconnecting rooms for me and advised m… Read more

• User: Myo T

  Trip type: Family

  Largest hotel with the largest disappointment

  19 Jul 2026

  The worst experience ever. It claims to be the largest hotel and fail to meet any other expectations you can hope for. Rooms are old and cramped. Don't even get me started on Check in service. It took us 3hr to get checked in, despite so many self check in counters, none of it works. I queued to register but only to get told to get queue number to check in at the reception. Breakfast is in another… Read moreThe worst experience ever. It claims to be the largest hotel and fail to meet any other expectations you can hope for. Rooms are old and cramped. Don't even get me started on Check in service. It took us 3hr to get checked in, despite so many self check in cou… Read more