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The Pacific Sutera Hotel

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The Pacific Sutera Hotel

locationKota Kinabalu, Kota Kinabalu and Sabah

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About The Pacific Sutera HotelAbout The Pacific Sutera Hotel

Location

Nestled between the sacred Mount Kinabalu and the South China Sea, the hotel is situated in the heart of Kota Kinabalu, the capital of Sabah, in Malaysian Borneo. It enjoys an ideal location, within close proximity of the shopping and business districts of Kota Kinabalu. The centre of the city is just a 30-minute drive away. The resort lies just 10 min from Kota Kinabalu International Airport.

Facility

The resort has a lift and features 500 rooms. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. All rooms are carpeted and have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. Sun loungers and parasols are available on the sun terrace. A variety of activities such as cycling/mountain biking, tennis and fishing or, for a fee, golf, are offered at the resort. With snorkelling or, for a fee, jet skiing, motorboat rides, banana boat rides, sailing and diving available, fans of water sports have plenty of options to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, bowling, squash, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.

Meals

Dining facilities include a restaurant, a café, a bar and a pub. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Staff are also happy to provide children's meals. The resort also offers snacks. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The resort accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Pacific Sutera Hotel Amenities at The Pacific Sutera Hotel

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

    • -

      Garage

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      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Service

    • -

      Lifts

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      Nightclub

    • -

      Playground

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      Pub(s)

    • -

      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Hygiene training for staff

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      Medical teleconsultation

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      Sanitiser dispenser

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Aerobics

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      Badminton

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      Banana Boat

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      Billiards/Snooker

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      Bowling

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Speed Boating

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

5 km

Airport

5.9 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

2457

Very Good

1345

Average

476

Poor

202

Terrible

191

Recent Reviews: 4670

  • User:Wander24491426840

    Trip type:

    nice journey in KK

    rating25 Jun 2026

    服务态度非常好，前台Hernan 很好很可爱。酒店的视角很不错，看海很美

  • User:嘉媚 丘

    Trip type:

    Good services

    rating25 Jun 2026

    Hernah n ying was very polite and give us good services..for sure will come again

  • User:He D

    Trip type:

    Good

    rating24 Jun 2026

    Very good experience, staff HERNAH is very helpful and sweet.thanks a lot!

  • User:Roving67574827863

    Trip type:

    Great 👍

    rating23 Jun 2026

    Great hotel and excellent service in the Breeze restaurant from Emma

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