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Homemalaysia

Mercure Kota Kinabalu City Centre

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Mercure Kota Kinabalu City Centre

locationKota Kinabalu, Kota Kinabalu and Sabah

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About Mercure Kota Kinabalu City CentreAbout Mercure Kota Kinabalu City Centre

Location

This hotel is located right in the heart of Kota Kinabalu.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mercure Kota Kinabalu City Centre Amenities at Mercure Kota Kinabalu City Centre

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

100

Very Good

128

Average

77

Poor

38

Terrible

31

Recent Reviews: 374

  • User:Adikin W

    Trip type:

    If Cold service was a Luxury Experience

    rating27 Apr 2026

    I rarely leave negative reviews, but this was honestly the worst Accor property I’ve ever stayed in. From the moment I arrived, the front desk experience set the tone, staff were unfriendly, with no...

  • User:Jean D

    Trip type:

    Good Location

    rating07 Apr 2026

    Good Location easy walking distance to city centre and coastal area. This is a "dry" hotel (no bar). Room was clean and comfortable but on appearance the halls in the hotel are shabby. Breakfast...

  • User:Jason S

    Trip type:

    not what I expected!

    rating17 Jan 2026

    Not sure if Mercure is a 4 star hotel, I stayed for 4 nights and wouldn’t say my stay was horrible but would say it was great either! Room itself seems outdated and some of the Lino on the floor was...

  • User:Aziz S

    Trip type:

    Not Worth 4-Star Rating or the Price- More of a budget hotel.

    rating17 Dec 2025

    Great location, and the check-in process was quick with friendly front desk staff. However, there was no bellboy available to assist with luggage upon arrival. The condition of the rooms felt more...

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