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The hotel is located on the outskirts of Nairobi's Central Park and is shaded by jacaranda, bougainvillea and acacia trees. The tranquil setting belies its location just moments from most city attractions, including art and cultural institutions, shopping, nightlife, and entertainment. The hotel also lies within easy reach of nearby game reserves.
Guests can enjoy the pleasant ambience of one of the 5 junior suites, 16 suites and 163 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments.
Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Gluten-free meals and children's meals can be prepared on request.
Kenyatta Avenue / Processional Way
Check-in from 12:00 PM · check-out by 10:00 AM
Excellent
1268 reviewsUser: Gastón D
Trip type: Business
Use your safe!
The staff will find any excuse to ring your room several times and get in, especially when youre not there. And they will ROB YOU, but not enough so you dont notice until you get home. Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review…
User: Dreamer20299213096
Trip type: Business
Great stay in Serena
Great service and amazing time every day 🙏 Sharon was best, thanks Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you for your wonderful review! We are delighted to hear that you had a great stay at Nairobi Seren…
User: Wirsh
Trip type: Business
🌟 🌟 🌟 🌟 🌟
Let me begin by thanking the entire Nairobi Serena Hotel team, for hosting three of our company's events in March, April and May with utmost dignity. Everything from planning to execution was excellent. Their ballroom and other meeting rooms are always conveni…
User: Darlene M
Trip type: Family
Serena Nairobi in Kenya an excellent high-end experience
Serena Nairobi is a beautiful l, clean, modern hotel in downtown Nairobi, with gorgeous art throughout the shared spaces. Heated pool was divine after a long flight, food, wine, and other amenities were first rate. Rooms and baths are western in design, and gy…
User: Andy P
Trip type: Couples
Outstanding 5 Star Hotel
An amazing stay at Nairobi Serena Hotel beautiful staff fantastic customer service in a gorgeous setting Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you so much for your lovely feedback. We’re thrilled that you…
