Nairobi Serena Hotel

97+ photos

Nairobi Serena Hotel

Name: Nairobi Serena Hotel
Address: Kenyatta Avenue / Processional Way, Nairobi, kenya
Telephone: 353818882077
Rating: 4.5

nairobi, kenya

About Nairobi Serena Hotel

location

The hotel is located on the outskirts of Nairobi's Central Park and is shaded by jacaranda, bougainvillea and acacia trees. The tranquil setting belies its location just moments from most city attractions, including art and cultural institutions, shopping, nightlife, and entertainment. The hotel also lies within easy reach of nearby game reserves.

facility

Guests can enjoy the pleasant ambience of one of the 5 junior suites, 16 suites and 163 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Gluten-free meals and children's meals can be prepared on request.

Amenities at Nairobi Serena Hotel

Facilities (17)

Air conditioningLobby24-hour receptionCurrency ExchangeShopsConference RoomRoom ServiceLaundry ServicePlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Family and Kids (1)

Childcare service

General Services (3)

ConciergeLuggage storageMultilingual Staff

Hotel Type (1)

Family-friendly Hotel

Hygiene (6)

Contactless check-in/-outProtective equipment for employeesPackaged mealsProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (6)

MinibarTVBathrobesMosquito NetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (5)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaGym

Transfers (2)

Airport TransfersShuttle Service

Location

Nairobi, Kenya

Kenyatta Avenue / Processional Way

Nearest airport5km

City centre1.5km

What's nearby

City centre1.5km
Nearest airport5km

Check-in from 12:00 PM · Check-out by 10:00 AM

Nairobi, Kenya

Kenyatta Avenue / Processional Way

Nearest airport5km

City centre1.5km

What's nearby

City centre1.5km
Nearest airport5km

Check-in from 12:00 PM · Check-out by 10:00 AM

User Rating & Reviews

4.5

Excellent

1268 reviews

Value
Rooms
Cleanliness
Service

Excellent759
Very Good402
Average66
Poor21
Terrible20

Recent Reviews: 1268

User: Gastón D
Trip type: Business
Use your safe!
The staff will find any excuse to ring your room several times and get in, especially when youre not there. And they will ROB YOU, but not enough so you dont notice until you get home. Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you for sharing your feedback. We are deeply sorry that we fell short of the level of safety and care that every guest de… The staff will find any excuse to ring your room several times and get in, especially when youre not there. And they will ROB YOU, but not enough so you dont notice until you get home. Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review…
User: Dreamer20299213096
Trip type: Business
Great stay in Serena
Great service and amazing time every day 🙏 Sharon was best, thanks Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you for your wonderful review! We are delighted to hear that you had a great stay at Nairobi Serena Hotel and enjoyed our service throughout your visit.Sharon will be especially pleased to know that she made such a positive impact on your… Great service and amazing time every day 🙏 Sharon was best, thanks Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you for your wonderful review! We are delighted to hear that you had a great stay at Nairobi Seren…
User: Wirsh
Trip type: Business
🌟 🌟 🌟 🌟 🌟
Let me begin by thanking the entire Nairobi Serena Hotel team, for hosting three of our company's events in March, April and May with utmost dignity. Everything from planning to execution was excellent. Their ballroom and other meeting rooms are always conveniently structured to meet our different needs. Also unique to this amazing hotel is the provision for accessibility to persons with disabilit… Let me begin by thanking the entire Nairobi Serena Hotel team, for hosting three of our company's events in March, April and May with utmost dignity. Everything from planning to execution was excellent. Their ballroom and other meeting rooms are always conveni…
User: Darlene M
Trip type: Family
Serena Nairobi in Kenya an excellent high-end experience
Serena Nairobi is a beautiful l, clean, modern hotel in downtown Nairobi, with gorgeous art throughout the shared spaces. Heated pool was divine after a long flight, food, wine, and other amenities were first rate. Rooms and baths are western in design, and gym was terrific. Staff is friendly and attentive. Expensive and worth it. Teresia Omondi, Other at Nairobi Serena Hotel, responded to this… Serena Nairobi is a beautiful l, clean, modern hotel in downtown Nairobi, with gorgeous art throughout the shared spaces. Heated pool was divine after a long flight, food, wine, and other amenities were first rate. Rooms and baths are western in design, and gy…
User: Andy P
Trip type: Couples
Outstanding 5 Star Hotel
An amazing stay at Nairobi Serena Hotel beautiful staff fantastic customer service in a gorgeous setting Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you so much for your lovely feedback. We’re thrilled that you had an amazing stay at Nairobi Serena Hotel and enjoyed our beautiful setting and the service from our team. Your kind words mean a lot to… An amazing stay at Nairobi Serena Hotel beautiful staff fantastic customer service in a gorgeous setting Teresia Omondi, Other at Nairobi Serena Hotel, responded to this review Dear Guest,Thank you so much for your lovely feedback. We’re thrilled that you…

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy