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Neptune Beach Resort

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Neptune Beach Resort

locationMombasa City, Mombasa

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About Neptune Beach ResortAbout Neptune Beach Resort

Location

Situated in a quiet area, this resort welcomes guests in Bamburi Beach.

Facility

The resort has 2 lifts and features 78 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the resort include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A telephone, a TV and WiFi provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. The resort has family rooms and non-smoking rooms.

Sport

Filled with soothing salt water, the indoor and outdoor pools ensure comfortable swimming. There is also a children's pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the resort ensures that there is something new to do every day, including tennis, beach volleyball, golf and fishing. A wide range of sports are available, including water sports such as windsurfing, snorkelling, diving, water aerobics and aquafit or, for a fee, sailing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts and aerobics. The wellness offerings at the complex include a spa, a sauna and massage treatments. The resort has a number of entertainment facilities available, including an entertainment programme, a kids' club, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Neptune Beach Resort Amenities at Neptune Beach Resort

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Darts

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Saltwater Pool

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      Sauna

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

229

Very Good

186

Average

73

Poor

22

Terrible

19

Recent Reviews: 529

  • User:Mike T

    Trip type:

    Discriminatory and Unprofessional Experience at Neptune Hotels & Spa

    rating16 Sept 2025

    In May this year, my partner and I had an extremely disappointing and humiliating experience at Neptune Hotels & Spa in Mombasa. After a day trip to Wasini Island, we returned in proper dinner attire...

  • User:Angela N

    Trip type:

    Excellent

    rating18 Aug 2025

    Exquisite beach views with breathtaking ambience, not to mention a perfect sunset experience.i would love to pay a visit again.

  • User:lornai792

    Trip type:

    Great little place! The staff make it special though x

    rating26 Jun 2025

    Great little place, not too many rooms so gives the small personal feel. Great garden overlooking the beach. Food is pretty good, recommend the snack bar by the pool, my husband doesn’t eat fish...

  • User:Lisa-maria H

    Trip type:

    Paradise

    rating01 May 2025

    Neptune beach resort is actually one of the best hotels we have stayed in . From arrival till leaving it was a dream stay … I have. Never met such amazing staff ll Caleb at reception is the most...

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