Tokyo Marriott

Recent Reviews: 1243

• User: knn-44

  Trip type: Solo travel

  Some issues, though the service recovery was great

  Had two stays around one week apart.Some hiccups, mostly due to a poor room allocation (I believe it was one of the lowest floors at the stack closest to the train tracks) when I returned back to Tokyo for the second stay (granted it was a very busy period) and one front desk staff member who did not bother helping.To be very honest, my unhappiness was actually just due to that one staff member, w… Read moreHad two stays around one week apart.Some hiccups, mostly due to a poor room allocation (I believe it was one of the lowest floors at the stack closest to the train tracks) when I returned back to Tokyo for the second stay (granted it was a very busy period) an… Read more

• User: michel t

  Trip type: Couples

  Very good, a little away from the action.

  The main reasons I am not going to rate this 5 stars is that it is just not at at most convenient location and that there is nothing to do in the neighborhood. It is 8 minute walk from the nearest metro station, where the big Shinagawa station is 17 minutes away, also possible by the free shuttle bus which goes twice and hour, 5 minutes only. In weekends service a bit more limited. Rooms are good,… Read moreThe main reasons I am not going to rate this 5 stars is that it is just not at at most convenient location and that there is nothing to do in the neighborhood. It is 8 minute walk from the nearest metro station, where the big Shinagawa station is 17 minutes aw… Read more

• User: Terence T

  Trip type: Family

  Nightmare hotel

  Bonvoy Platium member without upgrade from my 15th floor standard King room with excuse of fully booked but larger room we found were making up on the same floor. Lies! My profile listed preference of room near lobby, that all Bonvoy properties notify it. but Marriott staff not notified and my room was assigned at the dead end of corridor. Asked for afternoon tea at lobby lounge at 16:30 but refus… Read moreBonvoy Platium member without upgrade from my 15th floor standard King room with excuse of fully booked but larger room we found were making up on the same floor. Lies! My profile listed preference of room near lobby, that all Bonvoy properties notify it. but… Read more

• User: Coastal58401986242

  Trip type: Solo travel

  A Calm, Welcoming Stay in the Heart of Shinagawa

  I checked in around 10 PM and was immediately struck by how warmly the staff greeted me — it genuinely felt like a welcome, not just a check-in procedure. After a long day, that made a real difference.The room was spotless and well-appointed, with a proper bathtub that made it easy to unwind properly. Breakfast the next morning was equally impressive — a wide variety of options, and the staff were… Read moreI checked in around 10 PM and was immediately struck by how warmly the staff greeted me — it genuinely felt like a welcome, not just a check-in procedure. After a long day, that made a real difference.The room was spotless and well-appointed, with a proper bat… Read more

• User: romanw871

  Trip type: Business

  Good business hotel, nice exec lounge on 26th floor

  I stayed for 4 nights and was very satisfied. Check in and checkout were both smooth. Room was nice, well equipped, clean. I appreciated access to the lounge on 26th floor, it had good views, was busy but not overcrowded and offered good choices for drinks and everything happy hour - food was always quickly restocked, choices were good, food tasted well. Lounge staff was very professional, friendl… Read moreI stayed for 4 nights and was very satisfied. Check in and checkout were both smooth. Room was nice, well equipped, clean. I appreciated access to the lounge on 26th floor, it had good views, was busy but not overcrowded and offered good choices for drinks and… Read more