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This hotel is located in the heart of Tokyo.
The hotel has a lift and features 249 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for a fee. Other services include a 24-hour security service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms, non-smoking rooms and smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club are also options for entertainment.
Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.
4-7-36 Kitashinagawa
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
1243 reviewsUser: knn-44
Trip type: Solo travel
Some issues, though the service recovery was great
Had two stays around one week apart.Some hiccups, mostly due to a poor room allocation (I believe it was one of the lowest floors at the stack closest to the train tracks) when I returned back to Tokyo for the second stay (granted it was a very busy period) an…
User: michel t
Trip type: Couples
Very good, a little away from the action.
The main reasons I am not going to rate this 5 stars is that it is just not at at most convenient location and that there is nothing to do in the neighborhood. It is 8 minute walk from the nearest metro station, where the big Shinagawa station is 17 minutes aw…
User: Terence T
Trip type: Family
Nightmare hotel
Bonvoy Platium member without upgrade from my 15th floor standard King room with excuse of fully booked but larger room we found were making up on the same floor. Lies! My profile listed preference of room near lobby, that all Bonvoy properties notify it. but…
User: Coastal58401986242
Trip type: Solo travel
A Calm, Welcoming Stay in the Heart of Shinagawa
I checked in around 10 PM and was immediately struck by how warmly the staff greeted me — it genuinely felt like a welcome, not just a check-in procedure. After a long day, that made a real difference.The room was spotless and well-appointed, with a proper bat…
User: romanw871
Trip type: Business
Good business hotel, nice exec lounge on 26th floor
I stayed for 4 nights and was very satisfied. Check in and checkout were both smooth. Room was nice, well equipped, clean. I appreciated access to the lounge on 26th floor, it had good views, was busy but not overcrowded and offered good choices for drinks and…
