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Hotel New Otani Tokyo Garden Tower

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Hotel New Otani Tokyo Garden Tower

tokyo, japan

About Hotel New Otani Tokyo Garden Tower

location

This hotel welcomes guests in Tokyo.

facility

The hotel has 8 lifts and features 17 suites and 290 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can relax and enjoy the sun loungers and parasols provided. There are many ways to relax or stay active at the hotel, including tennis, a gym, aerobics, a spa, a sauna and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel New Otani Tokyo Garden Tower

Facilities

Air conditioningBar(s)Bicycle CellarBicycle HireCaféCar ParkConference RoomCurrency ExchangeDisability-friendlyHairdresserHotel SafeLaundry FacilitiesLaundry ServiceLiftsMedical AssistanceRestaurant(s)Room ServiceShopsSmall supermarketWifi

Hygiene

Contactless paymentEnhanced cleaning programmeHand sanitiserHealth checks on staffHousekeeping only upon requestHygiene training for staffPackaged mealsProtective equipment for employeesProtective hygiene screensProtective masks for guestsSanitiser dispenserSocial distancing regulationsTime interval between room bookingsUse of commercially available disinfectants

Meals

Breakfast BuffetContinental BreakfastSpecial DietSpecial Offers

Sport/Entertainment

AerobicsGymIndoor PoolMassageNumber of PoolsOutdoor Pool(s)ParasolsSaunaSun loungersTennis

Location

Map preview
Tokyo City, Tokyo, Japan

4-1 Kioi-cho Chiyoda-ku

Check-in from 3:00 PM · check-out by 12:00 PM

User Rating & Reviews

4.2

Very Good

2116 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent978
  • Very Good800
  • Average226
  • Poor63
  • Terrible49

Recent Reviews: 2116

  • User: litiav2016

    Trip type: Business

    Beautiful Gardens

    04 Jun 2026

    Wonderful and beautiful gardens and convenient. There are four restaurants I believe and each accessible for breakfast if you staying at either Otani Hotels. The staff are very nice and friendly and most speak English. I did not stay here but was attending a h…

  • User: Cubsfan_1974

    Trip type: Friends getaway

    Good hotel with resort feel

    01 Jun 2026

    Stayed here for 6 nights and enjoyed our stay. Definitely has the feel of a large Vegas hotel, so take that for what it's worth. Between the Main and Garden towers, this is a VERY large property. There are 36 restaurants and over 100 stores among the two hotel…

  • User: T0niaYVR

    Trip type: Solo travel

    Massive hotel premises , staff very welcoming

    28 Apr 2026

    What a maze! I was so tired and just wanted to get something to eat and not be prepared to walk and hit floors and escalators and and.. not what I expected. My room was blah, no coffee pod type machine and no walk in shower. Whilst packing I found a dead insec…

  • User: Nadim K

    Trip type: Family

    Lovely hotel complex in the heart of Tokyo, quiet yet very convenient

    10 Apr 2026

    A lovely hotel with extensive beautifully managed garden space. Location is actually quiet in comparison to Shinjuku/Shibuya. Buffet Breakfast available on the 40th Floor of the Garden Tower with great views, especially over the Palace garden area. Triple room…

  • User: solfab

    Trip type: Business

    A maze of a complex

    02 Apr 2026

    Very helpful staff and even though the standard room was quite cramped, it was comfortable. This hotel seems to cater to big groups, and there was a lot of public space to accommodate them. The check in however took an hour from joining a fairly short queue to…

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