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Citadines Tokyo Shinjuku

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Citadines Tokyo Shinjuku

tokyo, japan

About Citadines Tokyo Shinjuku

location

This serviced apartment complex is located in the shopping and entertainment district, about 1 km from the Shinjuku Gyoen park, the Isetan department store and Hanazono Shrine.

facility

The apartment hotel has 3 lifts and features 160 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, stovetop, microwave, tea/coffee station and oven. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a DVD player and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The apartment hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa and massage treatments.

meals

A generous breakfast buffet guarantees a great start to the day.

Amenities at Citadines Tokyo Shinjuku

Facilities

24-hour receptionAir conditioningBicycle HireCar ParkCloakroomDisability-friendlyGarageHotel SafeLaundry FacilitiesLaundry ServiceLiftsMedical AssistancePetsRoom ServiceShopsTV RoomWifi

Hygiene

Contactless paymentEnhanced cleaning programmeHand sanitiserHealth checks on staffHousekeeping only upon requestHygiene training for staffMedical teleconsultationNo high-touch furnishingsNo high-touch furnishings in public areasProtective equipment for employeesProtective equipment for guestsProtective hygiene screensProtective masks for guestsSanitiser dispenserSocial distancing regulationsUse of commercially available disinfectants

Meals

Breakfast Buffet

Sport/Entertainment

AerobicsGymMassage

Location

Map preview
Tokyo City, Tokyo, Japan

1-28-13 Shinjuku, Shinjuku-ku

Nearest airport22km
City centre2.5km

What's nearby

  • City centre2.5km
  • Nearest airport22km
  • Nearest airport70km

Check-in from 3:00 PM · check-out by 11:00 AM

User Rating & Reviews

4.4

Very Good

2684 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent1381
  • Very Good1090
  • Average168
  • Poor28
  • Terrible17

Recent Reviews: 2684

  • User: jtv6

    Trip type: Solo travel

    Good stay

    26 May 2026

    The staff were efficient and helpful. The room was spacious by Tokyo standards. It had a bit of a smell but otherwise clean. Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo, responded to this review Thank you for your r…

  • User: meaningremission

    Trip type: Family

    Return after many years

    05 Apr 2026

    We stayed here couple of times, however it was many years ago. Back here again and this place remains the same, as per my memory. The main different is it is now being managed by the Ascott group. Rooms are clean and front desk staffers are friendly and helpfu…

  • User: roy v

    Trip type: Friends getaway

    A pleasant three night stay

    26 Feb 2026

    We have just enjoyed staying here for three nights.Nice staff and the room was serviced each day Quite comfortable with a good bathroom with shower over the bath which could be a bit tricky for some guests.Free wifi worked well, there was a safe in the room.Th…

  • User: Cliverd

    Trip type: Family

    A VERY GOOD CHOICE

    24 Feb 2026

    We were very pleasantly surprised by this place. The front desk staff are particularly helpful. The room was a reasonable size for Tokyo and was very clean with good natural light. I also found the bed and pillows to be very comfortable. We did not have the br…

  • User: LCv249

    Trip type: Family

    Old hotel

    16 Jan 2026

    We stayed 2 nights in this hotel. The staff was friendly and helpful. This hotel is pricey, and the breakfast they provided not much selection.(+) friendly staff and helpful(-) location, not so clean, old and weary, pricey, Citadines Shinjuku Tokyo, Guest S…

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