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The property is located a 5-minute walk from the Dotonbori area and JR Namba Train Station, 3 minutes' walk from exit 14 at Namba Station on the Midosuji line and 6 minutes’ walk from exit 4 at Shinsaibashi Station. Osaka International Airport is about 50 km away and Kansai International Airport is some 5 km away.
The hotel has 2 lifts and features 2 suites and 92 single rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Other services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. A fax machine is available for guests' business needs.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. A refrigerator and a tea/coffee station are standard features. A trouser press is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.
Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym and a beauty salon.
Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.
2-5-15 Shinsaibashi-suji
Check-in from 3:00 PM · check-out by 11:00 AM
Very Good
2016 reviewsUser: pm916
Trip type: Couples
Worth going to Osaka just to visit this hotel
Japanese hotels are amazing - the staff are helpful, the rooms spotless and the service outstanding, but even by high Japanese standards the Citadines Osaka is absolutely brilliant. The reception staff are exceptional, the hotel restaurant superlative and the…
User: Anggy S
Trip type: Family
Excellent location and bathroom
Location is excellent a few steps away from the Glico running man in Dotonburi. Friendly and helpful front office. Bedrooms and bathroom are spacious! Bathroom has showers and bath-up, and they provide salt bath for free! Everything was excellent for us! Highl…
User: Jenny L
Trip type: Family
Perfect Birthday stay in the heart of Dotonbori
We stayed at Cross Hotel Osaka for two nights after a four night stay in Tokyo and it was the perfect choice for our time in Osaka. The hotel is centrally located in the Dotonbori, within walking distance to everything, which made exploring so much easy and en…
User: Shires_75
Trip type: Family
Nice hotel in the centre of Osaka
We stayed in the Cross Hotel, Osaka during a family holiday to Japan in December 2025. The location is really good, very central. The staff on reception and in the restaurant were all friendly and helpful. The hotel was clean and the bedrooms were clean and bi…
User: Donna W
Trip type: Couples
Excellent and extremely convenient
We stayed at Cross Hotel Osaka for one night. The hotel’s location is excellent and extremely convenient, particularly as it is situated in the heart of Shinsaibashi. The room size was comfortable for two guests, and we stayed in a Standard Floor Twin Room. Ou…
