Cross Hotel Osaka

44 +PHOTOS

46+ photos

Cross Hotel Osaka

Name: Cross Hotel Osaka
Address: 2-5-15 Shinsaibashi-suji, Osaka, japan
Telephone: 353818882077
Rating: 4.4

osaka, japan

About Cross Hotel Osaka

location

The property is located a 5-minute walk from the Dotonbori area and JR Namba Train Station, 3 minutes' walk from exit 14 at Namba Station on the Midosuji line and 6 minutes’ walk from exit 4 at Shinsaibashi Station. Osaka International Airport is about 50 km away and Kansai International Airport is some 5 km away.

facility

The hotel has 2 lifts and features 2 suites and 92 single rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Other services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. A fax machine is available for guests' business needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. A refrigerator and a tea/coffee station are standard features. A trouser press is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym and a beauty salon.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Cross Hotel Osaka

Facilities (18)

24-hour receptionAir conditioningBar(s)CaféCar ParkConference RoomCurrency ExchangeDisability-friendlyGarageHotel SafeLaundry FacilitiesLaundry ServiceLiftsMedical AssistanceRestaurant(s)Room ServiceShopsWifi

Hygiene (16)

Contactless paymentEnhanced cleaning programmeHand sanitiserHealth checks on staffHousekeeping only upon requestHygiene training for staffMandatory mask-wearingMedical teleconsultationNo high-touch furnishingsNo high-touch furnishings in public areasProtective equipment for employeesProtective hygiene screensProtective masks for guestsSanitiser dispenserSocial distancing regulationsUse of commercially available disinfectants

Meals (1)

Breakfast Buffet

Sport/Entertainment (1)

Gym

Location

Osaka, Japan

2-5-15 Shinsaibashi-suji

Check-in from 3:00 PM · Check-out by 11:00 AM

Osaka, Japan

2-5-15 Shinsaibashi-suji

Check-in from 3:00 PM · Check-out by 11:00 AM

User Rating & Reviews

4.4

Very Good

2016 reviews

Value
Rooms
Cleanliness
Service

Excellent1123
Very Good691
Average144
Poor32
Terrible26

Recent Reviews: 2016

User: pm916
Trip type: Couples
Worth going to Osaka just to visit this hotel
21 May 2026
Japanese hotels are amazing - the staff are helpful, the rooms spotless and the service outstanding, but even by high Japanese standards the Citadines Osaka is absolutely brilliant. The reception staff are exceptional, the hotel restaurant superlative and the rooms are comfortable and far more spacious than many other hotels. The hotel is in a convenient location with Namba and the Dontonbori with…
User: Anggy S
Trip type: Family
Excellent location and bathroom
27 Mar 2026
Location is excellent a few steps away from the Glico running man in Dotonburi. Friendly and helpful front office. Bedrooms and bathroom are spacious! Bathroom has showers and bath-up, and they provide salt bath for free! Everything was excellent for us! Highly recommended! , その他 at Cross Hotel Osaka, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedb…
User: Jenny L
Trip type: Family
Perfect Birthday stay in the heart of Dotonbori
21 Feb 2026
We stayed at Cross Hotel Osaka for two nights after a four night stay in Tokyo and it was the perfect choice for our time in Osaka. The hotel is centrally located in the Dotonbori, within walking distance to everything, which made exploring so much easy and enjoyable. From the moment we arrive we were greeted with a warm and friendly welcome and even a Happy Birthday since I was celebrating my bir…
User: Shires_75
Trip type: Family
Nice hotel in the centre of Osaka
11 Jan 2026
We stayed in the Cross Hotel, Osaka during a family holiday to Japan in December 2025. The location is really good, very central. The staff on reception and in the restaurant were all friendly and helpful. The hotel was clean and the bedrooms were clean and big enough, and what you could expect in Osaka. The hotel was good value overall. Our rooms faced the main road and although we were on a high…
User: Donna W
Trip type: Couples
Excellent and extremely convenient
20 Dec 2025
We stayed at Cross Hotel Osaka for one night. The hotel’s location is excellent and extremely convenient, particularly as it is situated in the heart of Shinsaibashi. The room size was comfortable for two guests, and we stayed in a Standard Floor Twin Room. Our only concern was that, due to the hotel’s central location within a busy shopping district, noise from motorcycles and passing vehicles co…

4.4

Very Good

2016 reviews

Value
Rooms
Cleanliness
Service

Excellent1123
Very Good691
Average144
Poor32
Terrible26

Recent Reviews: 2016

User: pm916
Trip type: Couples
Worth going to Osaka just to visit this hotel
21 May 2026
Japanese hotels are amazing - the staff are helpful, the rooms spotless and the service outstanding, but even by high Japanese standards the Citadines Osaka is absolutely brilliant. The reception staff are exceptional, the hotel restaurant superlative and the…
User: Anggy S
Trip type: Family
Excellent location and bathroom
27 Mar 2026
Location is excellent a few steps away from the Glico running man in Dotonburi. Friendly and helpful front office. Bedrooms and bathroom are spacious! Bathroom has showers and bath-up, and they provide salt bath for free! Everything was excellent for us! Highl…
User: Jenny L
Trip type: Family
Perfect Birthday stay in the heart of Dotonbori
21 Feb 2026
We stayed at Cross Hotel Osaka for two nights after a four night stay in Tokyo and it was the perfect choice for our time in Osaka. The hotel is centrally located in the Dotonbori, within walking distance to everything, which made exploring so much easy and en…
User: Shires_75
Trip type: Family
Nice hotel in the centre of Osaka
11 Jan 2026
We stayed in the Cross Hotel, Osaka during a family holiday to Japan in December 2025. The location is really good, very central. The staff on reception and in the restaurant were all friendly and helpful. The hotel was clean and the bedrooms were clean and bi…
User: Donna W
Trip type: Couples
Excellent and extremely convenient
20 Dec 2025
We stayed at Cross Hotel Osaka for one night. The hotel’s location is excellent and extremely convenient, particularly as it is situated in the heart of Shinsaibashi. The room size was comfortable for two guests, and we stayed in a Standard Floor Twin Room. Ou…

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