Grand Mercure Okinawa Cape Zanpa Resort

Recent Reviews: 837

• User: E E

  Trip type: Family

  It's not as good as you imagined or as it looks in the pictures.

  We stayed at Grand Mercure Okinawa for one week as a family, and while the hotel is large and visually attractive, our overall experience did not meet the expectations we had for this category of hotel.The most noticeable issue was the swimming pool area. There are only about 90 sunbeds in total, and around 10 of them have no umbrellas. After 7:00 a.m., finding a free sunbed becomes very difficult… Read moreWe stayed at Grand Mercure Okinawa for one week as a family, and while the hotel is large and visually attractive, our overall experience did not meet the expectations we had for this category of hotel.The most noticeable issue was the swimming pool area. Ther… Read more

• User: sparklingtales

  Trip type: Family

  A Shining Resort Evolving with Genuine Effort ?

  Unlike many reviews expressing strong dissatisfaction about the property, while we could relate to a few concerns ourselves, it was still visible that Accor is genuinely trying to improve across different areas. We stayed here last week and perhaps due to our Accor tier status, we were allotted a good floor and a well-positioned room.For families, especially those travelling with kids, this resort… Read moreUnlike many reviews expressing strong dissatisfaction about the property, while we could relate to a few concerns ourselves, it was still visible that Accor is genuinely trying to improve across different areas. We stayed here last week and perhaps due to our… Read more

• User: Y2228BHwilliame

  Trip type: Family

  Unfortunate experience from the start

  I had a very disappointing experience at this hotel and would not stay here again.We reserved a larger room specifically for a family of three (2 adults and our 11-year-old child). At check-in, we were told the reservation was only for two adults, and the hotel insisted on charging an additional fee for our son—classifying him as an adult.We showed both our confirmation email and a second confirma… Read moreI had a very disappointing experience at this hotel and would not stay here again.We reserved a larger room specifically for a family of three (2 adults and our 11-year-old child). At check-in, we were told the reservation was only for two adults, and the hote… Read more

• User: HachMike

  Trip type: Family

  Great family resort

  This is the second time to stay at this property, but the first since the rebranding. The location is a little out of the way, but with lots of parking if you have a rental car it is not problem. The hotel is big the lobby is huge and the rooms are a good size. Many have been remodeled and all have nice views. We stayed on an premium floor which gave us access to the 13th floor lounge. It is big a… Read moreThis is the second time to stay at this property, but the first since the rebranding. The location is a little out of the way, but with lots of parking if you have a rental car it is not problem. The hotel is big the lobby is huge and the rooms are a good size… Read more

• User: Katie B

  Trip type: Family

  Reasonable, heavily targeted to families with young kids (which I didn't read anywhere before we arrived)

  I stayed with my two teens, the hotel is reasonable, though I probably wouldn't have booked it if I'd known how enormous it was and that it is so strongly positioned as a hotel for families with young children. I realise that sounds a bit harsh, but there was loads of running up and down the hallways and screeching by little people which woke us up quite a bit.The pools are fun at nighttime and th… Read moreI stayed with my two teens, the hotel is reasonable, though I probably wouldn't have booked it if I'd known how enormous it was and that it is so strongly positioned as a hotel for families with young children. I realise that sounds a bit harsh, but there was… Read more