Urban

Recent Reviews: 467

• User: Wei G

  Trip type: Family

  Terrible for family stay

  I booked a twin room for 2 adults and 2 children (both aged at 8) from booking.com. I was informed by the web page that breakfasts were included and no extra charge for children. However upon checked in, I was told to pay for children’s breakfast. Hotel staff even printed out confirmation email sent by booking.com with small print about breakfast policy (they seemed had a lot of similar complaint… Read moreI booked a twin room for 2 adults and 2 children (both aged at 8) from booking.com. I was informed by the web page that breakfasts were included and no extra charge for children. However upon checked in, I was told to pay for children’s breakfast. Hotel staff… Read more

• User: 511carorog

  Trip type: Couples

  Disappointed with Housekeeping.

  Was disappointed, returning to the room after an exhausting day to find the beds were not made nor were the coffee cups and glasses washed. Dirty towels not changed.1 Star rating. The room was quite small with very little room to move. ?? ?, ??? at Urban Hotel Kyoto, responded to this review Thank you for staying at Urban Hotel Kyoto.We apologize for the lack of explanation regarding the clea… Read moreWas disappointed, returning to the room after an exhausting day to find the beds were not made nor were the coffee cups and glasses washed. Dirty towels not changed.1 Star rating. The room was quite small with very little room to move. ?? ?, ??? at Urban Ho… Read more

• User: PatiC8

  Nice cozy room, Great Staff

  The room is average small but enough space for one person. It's cozy and warm. The facilities inside are clean. They even provide a free smart phone from during the stay and it will show places where to go and eat at no extra cost. Then it resets after your check-out. I didn't used it as I forgot to take it with me. But I didn't stay long to spent much time in the hotel. It's about 15 to JR Inari… Read moreThe room is average small but enough space for one person. It's cozy and warm. The facilities inside are clean. They even provide a free smart phone from during the stay and it will show places where to go and eat at no extra cost. Then it resets after your ch… Read more

• User: Robert B

  Trip type: Couples

  Great Hotel, Great Service

  We thoroughly enjoyed our visit to Urban Hotel Kyoto. Very clean, from the rooms, restaurant, lobby, courteous staff, intent response to any request, lots of amenities inside the room, very high speed WiFi.We will return any time we return to Kyoto. Very well run hotel, highly recommended.We thoroughly enjoyed our visit to Urban Hotel Kyoto. Very clean, from the rooms, restaurant, lobby, courteous staff, intent response to any request, lots of amenities inside the room, very high speed WiFi.We will return any time we return to Kyoto. Very well… Read more

• User: Zoe C

  Trip type: Couples

  Do not like this hotel!

  Whilst the staff are friendly and the location is fairly convenient the room was ridiculously small.I appreciate that hotel rooms in Japan are small, but there was barely room to put our bag down, let alone unpack anything. The room was dated, damp, the shutters barely closed and the toilet smelled.I would not stay here again or recommend itWhilst the staff are friendly and the location is fairly convenient the room was ridiculously small.I appreciate that hotel rooms in Japan are small, but there was barely room to put our bag down, let alone unpack anything. The room was dated, damp, the shutte… Read more