The Junei Hotel Kyoto Imperial Palace West

Recent Reviews: 222

• User: Zena A

  Trip type: Couples

  Disappointing

  Very disappointing stay. This hotel is advertised as 5-star, but it felt more like a 2-star property. Upon checking in, I found mould around the bath and several broken cupboards, with the overall condition and maintenance well below expectations. I paid AUD $3,900 for my stay but was so disappointed that I checked out just one hour after arriving. The cleanliness and quality were nowhere near 5-s… Read moreVery disappointing stay. This hotel is advertised as 5-star, but it felt more like a 2-star property. Upon checking in, I found mould around the bath and several broken cupboards, with the overall condition and maintenance well below expectations. I paid AUD $… Read more

• User: Robert P

  Trip type: Family

  Hospitality and luxury

  The hotel was located such that a walk in any direction took us to historic sites. The staff were wonderful and were incredibly enthusiastic to help us enjoy our stay. This boutique hotel was a memorable hi light of our whole trip THE JUNEI HOTEL Kyoto, at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Mr Robert P, Thank you very much for staying with us and for tak… Read moreThe hotel was located such that a walk in any direction took us to historic sites. The staff were wonderful and were incredibly enthusiastic to help us enjoy our stay. This boutique hotel was a memorable hi light of our whole trip THE JUNEI HOTEL Kyoto, at… Read more

• User: Henrik N

  Trip type: Family

  Great stay

  We are a family of 5 adults and we really enjoyed our stay. Very spacey rooms with hot baths in each room.Great overall service. THE JUNEI HOTEL 京都, 支配人 at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Mr./Ms. Henrik N,We are most grateful and deeply honored that you took the time to share such a heartfelt review of your recent stay with us.We note that your family… Read moreWe are a family of 5 adults and we really enjoyed our stay. Very spacey rooms with hot baths in each room.Great overall service. THE JUNEI HOTEL 京都, 支配人 at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Mr./Ms. Henrik N,We are m… Read more

• User: BobB750

  Trip type: Couples

  A Hidden Gem in Kyoto!

  This is a hidden gem of a hotel. Slightly away from the hustle and bustle of the downtown and Gion districts, they are still very accessible by subway and a short walk. The breakfasts were excellent and the staff very attentive and helpful! We would stay again with no doubt! THE JUNEI HOTEL 京都, 支配人 at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear BobB750,Thank you… Read moreThis is a hidden gem of a hotel. Slightly away from the hustle and bustle of the downtown and Gion districts, they are still very accessible by subway and a short walk. The breakfasts were excellent and the staff very attentive and helpful! We would stay again… Read more

• User: R P

  Trip type: Family

  Hotel not suitable for families with children. Dirty carpets, poor soundproofing & disrespectful manager/staff.

  One female staff member provided exceptional customer service based on her alone, the experience would have been a 10/10. Unfortunately, the rest of the stay declined quickly after check-in. The carpet in our room felt very dirty and visibly stained. The rest of the room was as pictured. We were placed in a first-floor room right by the lobby, where all guest traffic passed directly by our door, m… Read moreOne female staff member provided exceptional customer service based on her alone, the experience would have been a 10/10. Unfortunately, the rest of the stay declined quickly after check-in. The carpet in our room felt very dirty and visibly stained. The rest… Read more