Cross Hotel Kyoto

Recent Reviews: 727

• User: annie b

  Trip type: Couples

  Great location, staff impersonal and cold.

  Good location. Can walk to Pontocho, Nishiki Market and Gion is just across the river. Family Mart is a short walk. A couple of subway option a 5-10 minute walk away. We booked the Premium suite which is on the top 9th floor of the hotel. I think there is only one of these in the hotel.Loved the room, very spacious with a view of the mountains. Separate bedroom, beds were comfy, walk in wardrobe,… Read moreGood location. Can walk to Pontocho, Nishiki Market and Gion is just across the river. Family Mart is a short walk. A couple of subway option a 5-10 minute walk away. We booked the Premium suite which is on the top 9th floor of the hotel. I think there is only… Read more

• User: Butterflygirl54

  Trip type: Couples

  Fantastic Location in Kyoto

  We stayed here 8 nights at Cross Hotel which was a good length of time to stay in Kyoto. Location: Fantastic location, such a good area where you can easily walk to so many places, great restaurants, shops, Nishiki markets, transport, Gion, Pontcho Alley and temples etc. Room: Our room was the deluxe king room and it was clean and comfortable, bigger than normal but was surprised and disappointed… Read moreWe stayed here 8 nights at Cross Hotel which was a good length of time to stay in Kyoto. Location: Fantastic location, such a good area where you can easily walk to so many places, great restaurants, shops, Nishiki markets, transport, Gion, Pontcho Alley and t… Read more

• User: Shelly D

  Trip type: Family

  Misses the mark

  We’re staying here now. Location is good but that’s about it.After our time in Tokyo, this hotel, its customer service culture, and overall vibe are very disappointing. We feel like an unwelcomed guest. 1. Very poor quality breakfast offerings (think 1970’s cafeteria with poorest vendors) — putting out a lot of food doesn’t make it any better. Slop is slop.After paying for breakfast plans for both… Read moreWe’re staying here now. Location is good but that’s about it.After our time in Tokyo, this hotel, its customer service culture, and overall vibe are very disappointing. We feel like an unwelcomed guest. 1. Very poor quality breakfast offerings (think 1970’s ca… Read more

• User: SydneyKhan

  Trip type: Family

  OK hotel in a good location

  Well this was supposed to be a highly recommended hotel. But I think it wasnt for us.Check in.I didn't like the assisted self check in, I like service and hospitality, not sure how much hotels save by installing these self check in kiosks.Location was great very close to everything in walking distance.RoomsIssue with the cleanliness, we found bunches of hair around the beds and it turned us off, a… Read moreWell this was supposed to be a highly recommended hotel. But I think it wasnt for us.Check in.I didn't like the assisted self check in, I like service and hospitality, not sure how much hotels save by installing these self check in kiosks.Location was great ve… Read more

• User: Mikes1stworldproblem

  Trip type: Family

  Overcrowded, busy and impersonal

  Ok experience overall but wouldn’t recommend. Anything after this reasonably pointless but the location is fine, rooms are clean but there’s a general impression they want to keep costs as low as possible. I had to insist on water, breakfast is adequate and if you forget to put the magnetic instruction on your door the room won’t get cleaned . The bar should be open at night but is closed for some… Read moreOk experience overall but wouldn’t recommend. Anything after this reasonably pointless but the location is fine, rooms are clean but there’s a general impression they want to keep costs as low as possible. I had to insist on water, breakfast is adequate and if… Read more