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The hotel is located in the centre of Sapporo. It is close to the Tokeidai (clock tower).
4 junior suites, 2 suites, 112 single rooms and 443 double rooms are available to guests in a 16-storey main building and a 10-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 8 lifts. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Daily newspapers are available for purchase. A business centre with fax machine and projector is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms, non-smoking rooms and smoking rooms.
The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, skiing, a gym, a spa, a sauna and massage treatments. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel also offers snacks. Alcoholic beverages are available.
The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.
Facilities
Air conditioning
Hotel Safe
Currency Exchange
Lifts
Café
Newspaper kiosk
Shops
Hairdresser
Bar(s)
Restaurant(s)
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Bicycle Cellar
Bicycle Hire
Car Park
Garage
Laundry Facilities
Disability-friendly
Wifi
Beauty and Spa
Massage
Building Information
Year of renovation
Number of Floors - Main building
Number of Floors - Annexe
Number of Rooms (total)
Number of Single Rooms
Number of Double Rooms
Number of Suites
Number of Junior Suites
Category
Category (Official)
Category (Recommended)
Distances
Beach
Hotel Type
City Hotel
Hygiene
Protective hygiene screens
Social distancing regulations
Enhanced cleaning programme
Contactless payment
Hand sanitiser
Medical teleconsultation
Housekeeping only upon request
Hygiene training for staff
Health checks on staff
Use of commercially available disinfectants
Protective equipment for employees
Packaged meals
No high-touch furnishings in public areas
No high-touch furnishings
Time interval between room bookings
Meals
Breakfast Buffet
Continental Breakfast
Payment
American Express
VISA
MasterCard
Diners Club
JCB
Room Facilities
Bathroom
Shower
Bathtub
Hairdryer
Radio
Internet access
Minibar
Fridge
King-size Bed
Air conditioning (centrally regulated)
Central Heating
Safe
Balcony/Terrace
TV
Double Bed
Tea/coffee maker
Sport/Entertainment
Jacuzzi
Sauna
Gym

Excellent
661
Very Good
899
Average
297
Poor
56
Terrible
43
Recent Reviews: 1956
User:Audera
Trip type: Family
Gem hotel for families
26 Jun 2026
User:W2k
Trip type: Solo travel
Long-established luxury hotel that didn't disappoint
26 Jun 2026
User:Vireena P
Trip type: Couples
I couldn’t ask for more
26 Jun 2026
User:SJMJordan
Trip type: Business
Old hotel
26 Jun 2026
User:NorthStar29610849167
Trip type: Family
Review for Grand Hotel, Sapporo
26 Jun 2026