Hotel Kanronomori

Recent Reviews: 191

• User: sebnrr

  Trip type: Friends getaway

  Extremely disappointed: Unprofessional management and lack of empathy during a family crisis

  I am deeply disappointed with the management at Kanronomori, specifically with Chihiro Tamao. I had to cancel my stay due to a severe and documented family medical emergency.Initially, the hotel management led me to believe they were willing to cooperate and told me they would speak with Agoda to authorize a refund. However, when Agoda contacted them, they did a complete 180 and rejected the reque… Read moreI am deeply disappointed with the management at Kanronomori, specifically with Chihiro Tamao. I had to cancel my stay due to a severe and documented family medical emergency.Initially, the hotel management led me to believe they were willing to cooperate and t… Read more

• User: noeggaddveg

  Fantastic view, average hotel

  Was in Niseko for the first time for a ski trip and decided to stay at Kanro due to decent reviews on Agoda. However we were not impressed by the service as none of the hotel staff could speak fluent English. Only a couple of them could manage simple English while the rest didn’t understand at all. They do have a few staff from China so good thing we spoke Chinese. Hotel guests are mainly Chinese… Read moreWas in Niseko for the first time for a ski trip and decided to stay at Kanro due to decent reviews on Agoda. However we were not impressed by the service as none of the hotel staff could speak fluent English. Only a couple of them could manage simple English w… Read more

• User: O8395OLjackw

  Trip type: Couples

  Great services

  In Japan for 2 weeks with wife. Decided to go for a ski trip for last 2 days. Found hotel Kanronomori on a traveling website. The service was excellent. We were extremely impressed by a girl here name Chen. We didn’t speak any Japanese, luckily Chen is from China. She is so helpful and patient with us. I would gave the hotel a five stars just for her. Thank you Chen!!!In Japan for 2 weeks with wife. Decided to go for a ski trip for last 2 days. Found hotel Kanronomori on a traveling website. The service was excellent. We were extremely impressed by a girl here name Chen. We didn’t speak any Japanese, luckily Chen is from Ch… Read more

• User: 2000DK

  Trip type: Family

  Not really a Roykan

  It is something between a hotel and a roykan. Don’t expect the same roykan style of service. The Onsen is good. Food is all right though not great, do note that it is semi buffet style.Staffs don’t really speak English. Ski rental shop next to the hotel is average. Equipment is rather dated.It is something between a hotel and a roykan. Don’t expect the same roykan style of service. The Onsen is good. Food is all right though not great, do note that it is semi buffet style.Staffs don’t really speak English. Ski rental shop next to the hotel is ave… Read more

• User: Ted T

  A serene oasis of Japanese zen in a powder heaven

  I absolutely loved staying at the Kanro no Mori. I was there on a snowboarding vacation for six days and it was constantly delightful and quintessentially Japanese, with most of the guests being from Japan. Previously, I had stayed at the Green Leaf hotel in Niseko, but I found it was populated mostly with foreign visitors and thus lacked a degree of Japanese culture I was looking for.. The rooms… Read moreI absolutely loved staying at the Kanro no Mori. I was there on a snowboarding vacation for six days and it was constantly delightful and quintessentially Japanese, with most of the guests being from Japan. Previously, I had stayed at the Green Leaf hotel in N… Read more