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Chatrium Niseko Japan

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Chatrium Niseko Japan

locationNiseko, Hokkaido

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About Chatrium Niseko JapanAbout Chatrium Niseko Japan

Location

This holiday village warmly welcomes guests in Kutchan.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Guests can browse a number of shops, including a souvenir shop. Guests of the holiday village can enjoy various recreational facilities, including the garden, during their stay. Parking facilities available to guests include a garage (for a fee) and a car park (no extra charge). Further services include a 24-hour security service, medical assistance, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.

Rooms

Rooms feature a kitchen and a bathroom. Central heating ensures comfortable temperatures. Rooms include a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a stovetop, a microwave, a tea/coffee station and a dishwasher. An ironing set is provided for guests' convenience. A telephone, a TV, a DVD player and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. The complex has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. Water sports enthusiasts are offered canoeing. The complex's location is particularly ideal for skiers. Sport and leisure facilities at the complex include a gym and aerobics. A wellness area with a spa is available at the holiday village. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar.

Amenities at Chatrium Niseko Japan Amenities at Chatrium Niseko Japan

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

    • -

      Canoe

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      Cycling/Mountain Biking

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      Golf

    • -

      Gym

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

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Centre

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Airport

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

246

Very Good

51

Average

15

Poor

5

Terrible

4

Recent Reviews: 321

  • User:hitomi12

    Trip type: Family

    Good location, very comfy place!

    rating07 Apr 2026

    Stayed here for a week. Love the location, center of Niseko. Plus: Very nice and kind staffs, spacious apartment, well stocked kitchen, welcome food package, complimentary parking, ski/boot room, very quick shuttle service. Fast wifi. Cons: Still need to drive/take shuttle to ski slope, no private onsen (this is a big deal coz we got bored), no game room or board games for entertainment at nights with the kids. For me it was unfortunate Mt Yotei view was blocked by a building right smack in the middle so just manage your expectation. Improvement: Add more options for activities, add instruction in laundry room in English, and staffs more knowledgeable where to go for ski.

  • User:SJayneGS

    Trip type: Family

    Perfect stay in Niseko

    rating29 Mar 2026

    Our family recently stayed at Chatrium Niseko, and the experience was nothing short of exceptional, largely thanks to the incredible hospitality of the Housekeeping Manager, Kumar.From the moment we arrived, Kumar went above and beyond to ensure our comfort. He was always just a message away, responding instantly to every request or concern we had. What truly stood out was his genuine care and patience; he took the extra initiative to personally explain hotel features and details to my 80-year-old mother, making her feel incredibly welcomed and at ease.The level of integrity and efficiency from his team is also worth noting—they managed to retrieve a phone we had accidentally left behind, handling the situation with total professionalism.If you are looking for 5-star service where the staff truly treats you like family, Chatrium Niseko is the place to be. Thank you, Kumar, for making our holiday so seamless and memorable! Sahapol Ladda, General Manager at Chatrium Niseko Japan, responded to this review Dear Valued Guest,Thank you very much for sharing such a heartfelt and detailed review following your family’s recent stay at Chatrium Niseko Japan. We are truly honored to know that your experience with us was exceptional.Your kind recognition of our Housekeeping Manager, Kumar, is especially appreciated. We are delighted to hear that his dedication, responsiveness, and genuine care made such a meaningful difference to your stay—particularly in ensuring your mother felt comfortable, welcomed, and well cared for. This level of personalized service is exactly what we strive to deliver.We are also pleased to learn that our team handled the retrieval of your misplaced phone with professionalism and efficiency. Your comments reflect the integrity and teamwork we value greatly across our operations.Thank you for recommending Chatrium Niseko Japan as a destination where guests are treated like family. I will be sure to share your wonderful feedback with Kumar and the entire team, as it will serve as a great source of pride and motivation.We sincerely look forward to welcoming you and your family back for another seamless and memorable stay in Niseko.Warm regards,Sahapol LaddaGeneral Manager

  • User:Karen S

    Trip type: Family

    Chatrium the best

    rating29 Mar 2026

    Location- perfectRooms- very clean,modern and very new.Service- the service is the best,we felt the warm welcome and kudos to Kumar for being great and attentive to our needs. Sahapol Ladda, General Manager at Chatrium Niseko Japan, responded to this review Dear Karen,Thank you very much for taking the time to share your wonderful review following your recent stay with us at Chatrium Niseko Japan.We are delighted to learn that you enjoyed our prime location, as well as the cleanliness, modern design, and new condition of our rooms. Your kind words regarding our service are truly appreciated, and it is especially rewarding to know that you felt a warm welcome throughout your stay.Thank you once again for your recommendation. We sincerely look forward to welcoming you back to Chatrium Niseko Japan for another exceptional stay.Warm regards,Sahapol LaddaGeneral Manager

  • User:cupitglenn

    Trip type:

    Great trip

    rating25 Mar 2026

    Great place to stay and enjoying the snow, food and accomodation. Location perfect for restaurants, free bus to other resorts and food. Rujira Janthachiwakul, Guest Services / Front Office at Chatrium Niseko Japan, responded to this review Dear cupitglenn,Thank you for staying with us at Chatrium Niseko and for sharing your wonderful feedback. We are delighted to hear that you enjoyed the accommodation and had a great time experiencing the local food and snow. We take a lot of pride in our location, and we're so glad the proximity to restaurants and the free resort shuttle made your stay even more convenient. It was a pleasure having you with us, and we hope to welcome you back for another memorable stay.Remarkable yours,Rujira JanthachiwakulFront Office Manager

  • User:travis494

    Trip type:

    Another great trip staying at Chatrium Niseko

    rating23 Mar 2026

    Honestly, we just cannot find a better place to stay, feels like a home away from home. The core staff are great and the seasonal staff are also. They go out of their way to make sure the stay is enjoyable. They assist with all the snow activities which make the logistics a lot easier on your first visit to Japan for skiing or snowboarding. Rujira Janthachiwakul, Guest Services / Front Office at Chatrium Niseko Japan, responded to this review Dear Travis494,Thank you so much for your kind words from your recent stay at Chatrium Niseko Japan! We are thrilled to hear that we’ve become your 'home away from home' here in Japan. Our teams take great pride in making sure our guests feel supported, especially when it comes to navigating the logistics of the slopes for the first time. It was a pleasure assisting you with your skiing and snowboarding adventures, and we’re so glad we could make the process easier for you. We can’t wait to welcome you back for more fresh powder soon!Remarkable yours,Rujira JanthachiwakulFront Office Manager

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