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Moon Palace Jamaica

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Moon Palace Jamaica

locationOcho Rios, Ocho Rios

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About Moon Palace JamaicaAbout Moon Palace Jamaica

Location

The hotel is located on the beautiful north coast of Jamaica, in the historic city of Ocho Rios. Lying beside a 400 m long stretch of subtropical sandy beach, a top selection of dining options and many leisure offerings as well as Dunn’s River Falls may all be reach on foot in 5 minutes. Montego Bay airport is around 1.5 hours away by car.

Facility

The resort has a lift and features 730 rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a hotel doctor. Bicycles can be kept in the bicycle storage area. A business centre with fax machine and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

Sport

Whether sporty and active or in need of a more restful kind of holiday, guests will find the perfect place to leave everyday life behind in the pool complex, which includes 5 indoor and outdoor pools. There are children's pools as well. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball, basketball, crazy golf and golf. With windsurfing, paddle boating, canoeing, sailing, kayaking, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a beauty salon and a solarium. Subject to charge: massage treatments. Leisure facilities include an entertainment programme, a kids' club and a dance club. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a café and a bar. A cosy atmosphere and delicious food await guests in 6 non-smoking restaurants (high chairs are available). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The complex accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Moon Palace Jamaica Amenities at Moon Palace Jamaica

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5185

Very Good

1184

Average

488

Poor

280

Terrible

423

Recent Reviews: 7560

  • User:Sightseer13897594925

    Trip type: Family

    Not the Moon Palace experience we expected

    rating11 Apr 2026

    Stayed at Moon Palace Jamaica and honestly would not go back.Check-in started with the Palace Elite “registration,” which felt more like a sales pitch than anything helpful. For first-timers, that should be explained much better instead of being presented around credits and benefits.The room was a big letdown. It was not clean at check-in, and our balcony in the South Tower 3rd floor faced construction. Workers were active early the next morning too, which was not exactly the relaxing resort vibe we expected. The hallway carpets were dirty, and the room had several issues that should not happen at this price point.The bathroom situation was especially frustrating. The bathroom door could actually get locked from the outside, which is ridiculous. At one point we realized the only way to open it was by using our home key from outside to turn the knob. That is not a minor inconvenience, that is just poor design or poor maintenance. The bathroom exhaust fan also worked only sometimes, causing smell troubles. Even the shower gel holder would not stay in place the way it should, so even basic things in the room felt broken.The hair dryer situation was another example of how unpolished everything felt. It needed a converter/adapter, and even after we got one, the two-pin dryer still would not plug in properly. For a resort that markets itself as upscale, this kind of basic setup should not be an issue guests have to figure out.Dining was also inconsistent. The Buccaneer buffet food options were okay, but during peak hours it clearly lacked staff attention. One day we had to wait 10 minutes just to get plates, which should not be happening at a resort like this. Dinner reservations were another hassle. We had to keep constantly searching for available slots, and I kept wondering why I should be doing that while on vacation.Transportation was also overpriced. The ride from the airport is long, and we later found out the hotel was charging way more than booking directly with Jamaica Tours for what looked like the same bus.Overall, Moon Palace Cancun is much better. Based on this experience, I would not recommend Moon Palace Jamaica.

  • User:Hershellblair

    Trip type:

    Very good!

    rating11 Apr 2026

    It was overall a very good experience. Staff was very supportive especially at the games room. Zalika was with us every step of the way with ensuring we were aware of everything.

  • User:Jill D

    Trip type: Family

    The funnest meal you’ll have at Moon Palace- Little Yachty, MGK & Dylan

    rating10 Apr 2026

    Eli at Momo was the BEST chef. He was funny and talented. Our teenagers had so much fun. We had an amazing meal and the best entertainment! Best meal and time with Eli!!!! Request Eli when you book your reservation!

  • User:Simon M

    Trip type: Family

    Elys habatchi

    rating10 Apr 2026

    Ely threw the eggs perfectly no matter what “Dylan” says.

  • User:Janice P

    Trip type: Family

    Momo Moon Palace jamaica

    rating10 Apr 2026

    Eli at Momo Moon Palace Jamaica was the BEST.!! The family had the best time. Entertainment and food were amazing!

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