Hotel Canal

Recent Reviews: 1790

• User: Anne M

  Trip type: Couples

  Reservation cancelled without reason

  We arrived at the hotel and were told that our reservation had been canceled. They gave no reason and weren’t at all helpful. It was not nice being in middle of Venice, with luggage on hot Saturday morning with no idea where to go. Had to book a very expensive room instead. So stay away from this hotel and also hotels.com.We arrived at the hotel and were told that our reservation had been canceled. They gave no reason and weren’t at all helpful. It was not nice being in middle of Venice, with luggage on hot Saturday morning with no idea where to go. Had to book a very expensive… Read more

• User: Frank J

  Trip type: Couples

  Cancels reservations due to overbooking

  We reserved and paid one night about 6 m beforehand, to stay there after a cruise. The hotel canceled our reservation few days before the check-in date. We did not believe the email, since there were con emails like that. We went to the hotel and they confirmed that our reservation was canceled and the hotel is full. No reason was given. Since it was Saturday, all Venice hotels were full or very e… Read moreWe reserved and paid one night about 6 m beforehand, to stay there after a cruise. The hotel canceled our reservation few days before the check-in date. We did not believe the email, since there were con emails like that. We went to the hotel and they confirme… Read more

• User: Stella A

  Trip type: Couples

  No Air Conditioner working in the room

  We stay in hotel Canal Venus in the beginning of August 2026. The location of the hotel is good but we had to pay for the laggage to move it thru the steps on the bridge because the hotel located on the other site of the water canal. The first thing we saw in the room - was two fans. Ac in the room not worked and it was very hot in the room and not possible to sleep Outside was over 95f. The hotel… Read moreWe stay in hotel Canal Venus in the beginning of August 2026. The location of the hotel is good but we had to pay for the laggage to move it thru the steps on the bridge because the hotel located on the other site of the water canal. The first thing we saw in… Read more

• User: Shel C

  Trip type: Couples

  Perfect place to stay

  So normally I don’t read reviews but curiosity got the better of me rod me just before we flew . My initial thoughts were oh dear what have I booked as there were a few reviews that weren’t very good at all, On arriving we did walk past the hotel -google took us to another -hotel canal grande So we had a little walk about 5 mins back on ourselves and arrived at the right hotel. Location: the perfe… Read moreSo normally I don’t read reviews but curiosity got the better of me rod me just before we flew . My initial thoughts were oh dear what have I booked as there were a few reviews that weren’t very good at all, On arriving we did walk past the hotel -google took… Read more

• User: Chee Siong W

  Trip type: Family

  Our opinions

  The staff were wonderful and very helpful with everything! There was a mattress under the bed which had some dirty stains and we asked for a clean mattress but had to assemble it by ourselves. The water was cold for quite a while before turning hot. Despite the living conditions (which I assume is the same for all hotels in hotel), we had an enjoyable stay and the staff were extremely friendly.The staff were wonderful and very helpful with everything! There was a mattress under the bed which had some dirty stains and we asked for a clean mattress but had to assemble it by ourselves. The water was cold for quite a while before turning hot. Despite th… Read more