Nh Siena

Recent Reviews: 2366

• User:stuart o

  Trip type: Couples

  Lovely stay in convenient well run hotel

  31 May 2026

  Good value, doesn’t attempt to be anything it isn’t, just a basic clean and well run hotel within 10 minutes walk of centre. Valet parking very easy option if you have car! Our room over looked the slightly tired football stadium which if your a football fan makes for a lovely backdrop.

• User:kliucm

  Trip type:

  Good hotel at convenient location but poor free wifi

  24 May 2026

  Hotel is centrally located in Siena with many restaurants nearby. It is also very reasonably priced. However, its free wifi certainly needs improvement. During my 2-day stay at the hotel, my connection was dropped multiple times each day. I need to refresh (go to my wifi setting, forget wifi, then reconnect & login again). Even when it is connected, its connection speed is very spotty. Sometimes very fast & then slows down substantially needing 1-2 minutes to load my web page (not media heavy).

  Read more

• User:Jeannie D

  Trip type: Friends getaway

  Disappointing hotel with poor maintenance and multiple room challenges

  08 May 2026

  I stayed here with my tour group and was very disappointed in this hotel. They provided a decent hairdryer and safe in the room. I will describe the good points first, that the room was clean and the bed and pillows were comfortable (but beware as my room was at the front of the hotel, it was quite noisy at night as a bus station was across the street). Breakfast had many choices and was decent. When I told the front desk of my challenges, they did fix everything but some of the receptionists especially the males were not very welcoming.The hotel lobby smelled every time I entered of some heavy disinfectant or perfume like smell, which was quite annoying and made my nose run, and my peers were having the same issue. The Wi-Fi kept kicking my devices off, and I had to keep signing in with the password. When I arrived in my room, there was no soap next to the sink because both dispensers were labeled and filled with low quality lotion, and the toilet didn’t work well. They did fix the toilet at my request. I found out I was missing two lights and sitting in the dark at night, and the key card intermittently did not work. They did provide me with two more lights at my request and one didn’t work well and the maintenance man had to come back again, and at that point, he knew me quite well. The front desk had to give me a real key in case the key card didn’t work and many others on my tour had the same challenge. The shower door in the bathroom didn’t close well so the water flooded on the floor no matter how I angled the shower head which provided a risk for fall. There was no dresser in the room, no shelves in the closet for clothes and nowhere to put my belongings and I was here for 6 nights.I would not recommend this hotel, and I will be giving the same feedback to my tour group. Margherita Sanò, General Manager at NH Siena, responded to this review Dear Guest,Thank you for sharing your detailed feedback regarding your recent stay at NH Siena. We are pleased to hear that you appreciated the cleanliness of your room, the comfort of the bed, and the variety offered at our breakfast buffet.We take note of the technical challenges you encountered with the toilet, lighting, and key card. We would like to emphasize that as soon as our team was informed, we took immediate action to resolve every single issue and assist you, even providing an alternative physical key to ensure your convenience. Ongoing maintenance and swift problem-solving are priorities for us, and our team's prompt intervention reflects this commitment.Regarding the room layout and furnishings, our rooms follow the standard NH brand design aimed at optimizing space, though we understand that personal preferences for storage can vary during longer stays. As for the lobby aroma, we use certified ambient fragrances to ensure freshness, but we continuously monitor the intensity to respect the comfort of all guests.We regret that the approach of some of our front desk team members did not meet your expectations. We share all feedback with our department heads to ensure our high standards of hospitality and professionalism are consistently met.We hope to have the opportunity to welcome you back in the future to provide you with a seamless experience that fully reflects our quality standards.Sincerely,

  Read more

• User:tonitone

  Trip type: Couples

  Good and bad

  06 May 2026

  I want to be fair and balanced, so I’ll start with the good:- location is awesome, just outside the ZTL, really convenient if you’re arriving by car- they offer a car parking service where they pick up your car and drop it off when ready- they are pet friendly and there was a water bowl and chew in the room when we arrived- the gym is nice and large and has decent equipment- tea and coffee making in room, plus bathroom amenities were nice- the bed was super comfortable, as were the pillows- staff were all super friendly and helpful- fridge and safe in room- located in quiet part of town near a park, great for our dogNow to the not so good:- electrical in the room was bizarre, no plugs next to the bed, the main light switch seemed to control all the sockets - bathroom was equally bizarre and tiny: toilet was behind the door, you literally could not swing a cat in there- flooring in room was coming apart and dilapidated, the physical condition of hotel was not great, feels like it desperately needs a refresh, and not just the interior- we paid for a Duomo view room, which we could see over the houses, but the glass on the windows was absolutely filthy- the elevator was weird, would drop suddenly when you pushed a button. Needs maintenance Don’t get me wrong, these can all seem like little things, but when you’re paying almost 600 euros for 2 nights (660 if you include parking) you expect better, especially having stayed in other NH hotels in Spain and Italy Margherita Sanò, General Manager at NH Siena, responded to this review Dear Guest,Thank you for sharing such a thoughtful and balanced review. We are delighted that our location, parking service, pet-friendly touches, and quiet setting enhanced your visit.It is wonderful to hear that you enjoyed the gym, in-room tea and coffee, amenities, and the comfort of the bed and pillows. Your kind words about our team’s friendliness and the room conveniences are truly appreciated.We are sorry to learn that aspects of the room layout and condition, as well as certain technical elements, fell short of expectations. We understand the importance of consistent comfort and quality, especially when choosing a view category and considering overall value.Our aim is to deliver a seamless and welcoming experience that reflects our standards across all touchpoints. We value your perspective and the time you took to provide it.We hope to have the opportunity to welcome you again and provide a stay that fully aligns with the high level of comfort and service you anticipate.Best regards,

  Read more

• User:Karin F

  Trip type: Family

  Great stay!

  05 May 2026

  Great location in Siena, short walk to every place we wanted to visit, really good breakfast, and amazing staff! We Will come back! Margherita Sanò, General Manager at NH Siena, responded to this review Dear Guest,Thank you for sharing such warm feedback. We are delighted that our central location made exploring Siena convenient and that you enjoyed the breakfast.It is especially rewarding to hear your kind words about our team. Providing gracious, attentive service is at the heart of our hospitality.We appreciate your intention to return and look forward to welcoming you back on your next visit.Best regards,

  Read more