Hilton Rome Eur La Lama

Recent Reviews: 219

• User:733adij

  Trip type: Family

  Not your typical Hilton

  06 May 2026

  Terrible front desk service they let anyone bud lines Laura Bolzoni, Servizi per gli ospiti/front office at Hilton Rome Eur La Lama, responded to this review Dear 733adij, Thank you for your feedback. We are sorry to learn about the delay at check in time and apologize for the inconvenience this might have caused. Rest assured that our team is trained to deliver a comfortable and smooth check in experience and we are sorry if we have failed on this occasion. We have already shared your comment internally to ensure clearer line‑management and more attentive service, especially during busy moments.We hope you may consider giving us another opportunity in the future to offer the level of hospitality our guests deserve.With kind regards.Laura BolzoniExecutive Office

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• User:Kevin S

  Trip type: Family

  Amazing Hotel

  04 May 2026

  I stayed at the Hilton Rome Eur La Lama for three nights from 1st May to 4th May (Rome 919), and it was a wonderful experience from start to finish.The hotel itself is fantastic, with a great location that made it easy to get around and explore Rome. The atmosphere throughout the hotel was warm and welcoming, and all the staff were friendly and attentive.A special mention goes to Roberta at reception, who was truly excellent. She was always smiling, incredibly helpful, and went above and beyond to make our stay enjoyable.Overall, a great hotel with a great vibe—I would definitely stay here again! Laura Bolzoni, Servizi per gli ospiti/front office at Hilton Rome Eur La Lama, responded to this review Dear B6492NMkevins, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated both our location and the welcoming atmosphere throughout the hotel. Your kind words about Roberta are truly appreciated — we will be sure to share your compliments with her.We are pleased that your visit was such a positive one and look forward to welcoming you back on a future occasion.Kind regards,Laura BolzoniExecutive Office

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• User:DeEchteNadia

  Trip type: Couples

  A modern dilemma

  04 May 2026

  A fabulous modern hotel close to the Eur Fermi Metro station. Breakfasts are sumptuous & the personnel gracious. Bedrooms are spacious and well appointed with crisp linens, a desk & a little reading nook to relax. But, can someone please explain the logic of modern bathrooms - why are there no walls? Loos are dubbed ‘The Privy’ because it’s meant to be private. Where to hang towels & bathrobes and the like… Ah, the mystery of modern life! Laura Bolzoni, Servizi per gli ospiti/front office at Hilton Rome Eur La Lama, responded to this review Dear DeEchteNadia, Thank you for your thoughtful review. We are delighted to hear that you enjoyed our location, the comfort of our rooms, and the quality of our breakfast, as well as the attentive service from our team.We appreciate your remarks regarding the modern bathroom design. While it reflects the contemporary style of the property, we understand that preferences can vary, and your feedback is valuable as we continue to refine the guest experience.We hope to have the pleasure of welcoming you back on a future visit.Kind regards,Laura BolzoniExecutive Office

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• User:Jozef G

  Trip type: Solo travel

  Nothing but disappointment after my second visit to the Hilton Rome EUR La Lama

  23 Apr 2026

  Nothing but disappointment after my second visit to the Hilton Rome EUR La Lama.My hotel room was so dirty that I had to clean the entire surface myself, despite paying over 50,000 points plus €80 with my credit card. The “high-floor city view” room I was given was nothing short of deceptive—the room on the 12th floor had no city view at all, as I was looking directly into the building in front of me.I reported the cleanliness issue to reception just before leaving for dinner. The receptionist said she would take care of it and offered to change my room. However, I was only staying for one night and was already late for dinner because I had spent 30 minutes cleaning the room myself.When I returned to the hotel, I found a plate of old fruit (pears and apples) along with sparkling wine. This was not useful to me, as I was driving and could not drink alcohol.At check-out, I explained to reception that it would have been better to ask the customer what kind of compensation they would prefer. Not everyone drinks, and especially if someone is driving, alcohol is not appropriate. This feedback was not taken seriously, and I left as I had to drive to the airport.The majority of the hotel staff were not polite. They did not greet guests when they saw them—you feel invisible.I will not return to this hotel, especially at a price of €250 without breakfast. Laura Bolzoni, Servizi per gli ospiti/front office at Hilton Rome Eur La Lama, responded to this review Dear Jozefg448, Thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet expectations, particularly regarding the room condition, the view, and the overall service experience. This is not the impression we aim to leave, and your comments have been shared with our management team for review.We regret that the gestures offered during your stay did not align with your preferences, and we appreciate your suggestion on how such situations can be better handled.Thank you again for taking the time to provide your comments. We hope you may reconsider staying with us in the future so we can offer a more positive experience. Feel free to reach out directly and we will be delighted to take personal care of your reservation and make sure that your stay will be a most enjoyable one. Kind regards,Laura BolzoniExecutive Office

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• User:Bill O

  Trip type: Family

  Excellent Stay

  17 Apr 2026

  Stayed for 8 nights on a family vacation. The hotel is located in the EUR region of Rome, and less than a 5 minute walk to a metro station. Getting around Rome from here was very easy. 10-15 minutes to the Colosseum and another 5 minutes or so to Termini Station. The staff at the front desk could not have been more welcoming, every time we came and went we were always warmly greeted by staff. The hotel is very modern, and although I had read some reviews about the elevators, we never had an issue and rarely had to wait. We had a two bed corner room, and we were very happy. The room was very large, and the beds slightly smaller than a queen but bigger than a double. The room was well lit with a separate small sitting area and even a separate dressing area with plenty of storage for suitcases and clothes. The bathroom was amazing, clean, lots of lighting and an awesome shower with lots of hot water and great water pressure. Having traveled across Europe, the room was very large. I had also read about the smoked glass shower and bathroom door. We didn’t find a problem with them, at least not in our room. Our room included access to the Executive Lounge, we found it well stocked-even when busy, with a super friendly staff member eager to please. The breakfast buffet was huge, with a ton of selection, and even a barista station to make you an espresso. Overall , this is an excellent choice for a stay in Rome and would definitely stay here again without hesitation. The combination of staff, location and great rooms makes this a great choice for Rome. Laura Bolzoni, Servizi per gli ospiti/front office at Hilton Rome Eur La Lama, responded to this review Dear Bill O, Thank you for your wonderful review. We’re delighted that you enjoyed your 8‑night stay, from our convenient EUR location and easy metro access to the comfort of your corner room and the quality of our breakfast.It’s great to hear that our team made you feel welcome throughout your visit and that the Executive Lounge and hotel facilities contributed to a smooth and pleasant stay.We truly appreciate your kind words and are thrilled to know you would choose us again.With kind regards.Laura BolzoniExecutive Office

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