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Best Western Plus Hotel Universo

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Best Western Plus Hotel Universo

locationStazione Termini, Rome

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About Best Western Plus Hotel UniversoAbout Best Western Plus Hotel Universo

Location

This hotel is quietly situated yet lies right at the heart of the city. Stazione Termini main train station, St. Maria Maggiore and the famous, popular opera house are, for example, only around 2 minutes from the hotel. Further important places and streets, such as the Foro Romano or the Via Veneto are also within excellent range, around 1 km away. The National Museum is around 10 minutes away. Through its central location it is an ideal starting point for extensive shopping tours or sightseeing in the everlasting city.

Facility

65 single rooms and 170 double rooms are located on 8 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The sun loungers are perfect for soaking up some sun. A hot tub can soothe sore muscles (for a fee). Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and hydrotherapy treatments.

Meals

Various dining options are available, including a restaurant with air conditioning, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Best Western Plus Hotel Universo Amenities at Best Western Plus Hotel Universo

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Around this property:

Public Transport

200 m

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1177

Very Good

1242

Average

358

Poor

121

Terrible

85

Recent Reviews: 2983

  • User:Coastal36992384822

    Trip type:

    Good Location and Choice

    rating14 Dec 2025

    Clean.Comfortable rooms. Generous supply of towels. Fresh and varied breakfast buffet attended to by an attentive and pleasant staff. Good location for bus service and walking to historic...

  • User:ISPpilot

    Trip type:

    Good hotel but "forced" to tip the staff

    rating02 Dec 2025

    This was my third time visiting Rome and as much as I would like to rate it 5 stars, 1 star has to be deducted for an outrageous tipping charge. The good: The location is very convenient to Termini...

  • User:Inspire792753

    Trip type:

    Great location.

    rating28 Nov 2025

    Great location, clean rooms. Reception staff cold and not engaging. Restaurant staff friendly although we didn't eat there due to let down and disinterest of the roof top bar employee. We went to...

  • User:Dustin-McD24

    Trip type:

    Good hotel overall with a good location

    rating05 Nov 2025

    Overall this is a good hotel. It is very close to the train station and the neighborhood has many restaurants and felt safe at night. We didn't get the breakfast but there is a cheap place a block...

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