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The hotel is in the historical town of Pistoia, about 1 km from the centre. It is an ideal base from which to explore the many attractions of Tuscany. It is just 20 minutes from Florence, 40 minutes from Pisa and about 1 hour from Siena and S. Gimignano.
6 junior suites, 3 apartments and 64 double rooms are located on 2 storeys and can be reached by 2 lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The urban hotel has a range of facilities for guests with disabilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Urban hotel has family rooms and non-smoking rooms.
The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols on the terrace invite guests to relax and unwind. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active urban hotel, including cycling/mountain biking, tennis, horse riding, a gym, aerobics and massage treatments. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Dining facilities include a dining room, a breakfast room and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast, half board and full board. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte). Diet meals and children's meals can be prepared on request. Urban hotel also offers special catering options.
The urban hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.
Facilities
24-hour check-in
24-hour reception
Air conditioning
Bar(s)
Bicycle Hire
Car Park
Conference Room
Currency Exchange
Disability-friendly
Games room
Hotel Safe
Laundry Facilities
Laundry Service
Lifts
Pets
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
TV Room
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Protective equipment for employees
Protective hygiene screens
Social distancing regulations
Use of commercially available disinfectants
Meals
à la carte Dinner
à la carte Lunch
Continental Breakfast
Full Board
Half Board
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Cycling/Mountain Biking
Gym
Horse Riding
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Sun loungers
Tennis

City Centre
1 km
Excellent
489
Very Good
381
Average
67
Poor
20
Terrible
13
Recent Reviews: 970
User:Chichi199
Trip type: Couples
Lovely hotel, badly let down by management
07 Jun 2025
User:MMassimo65
Trip type: Business
Could be but it is not
03 Oct 2024
User:anneoS4325YA
Trip type: Solo travel
Great hotel - but read your reviews re food!
01 Sept 2023
User:karennN25VD
Trip type: Solo travel
Holiday in the sun
31 Jul 2023
User:how20202017
Trip type: Friends getaway
Nice hotel , food not so grea
07 May 2023