Royal Garden

Recent Reviews: 854

• User: pjessez

  Trip type: Family

  Renovated Rooms but Lacking Customer Service

  This hotel is extremely convenient if you plan to go to an event at Unipol Forum. Our room was also recently renovated and much nicer than the images on the website. However, the customer service at this hotel was lacking. The phones in our room didn’t work and we asked the front desk twice to resolve this matter so we could order room service, but they never did. The room was also unbearably hot… Read moreThis hotel is extremely convenient if you plan to go to an event at Unipol Forum. Our room was also recently renovated and much nicer than the images on the website. However, the customer service at this hotel was lacking. The phones in our room didn’t work an… Read more

• User: MrMrs T

  Trip type: Couples

  Dishonesty of missing item and substandard room quality

  Sadly our experience was not good!The highlight of our one night stay on a Saturday in outskirts of Milan was that on checking out we left a phone charger in our room. When we asked the reception to check- we were told the room cleaner did not find any. We know that we definitely did not pack it so it definitely went astray.Apart from that, the shower facility had an empty shower gel bottle and th… Read moreSadly our experience was not good!The highlight of our one night stay on a Saturday in outskirts of Milan was that on checking out we left a phone charger in our room. When we asked the reception to check- we were told the room cleaner did not find any. We kno… Read more

• User: Emma H

  Trip type: Couples

  Good for Unipol Forum, let down as a hotel overall.

  Had high hopes being the only hotel we stayed in during 2 weeks in Italy. We stayed here as it was close to the Unipol Forum and walking distance was perfect. Beyond the practicality of the location it was horrible. The staff were really very dry and unhelpful, I also watched on as they lost their temper with other guests who were checking in. The house keeping staff however went above and beyond… Read moreHad high hopes being the only hotel we stayed in during 2 weeks in Italy. We stayed here as it was close to the Unipol Forum and walking distance was perfect. Beyond the practicality of the location it was horrible. The staff were really very dry and unhelpful… Read more

• User: RHA-1978

  Trip type: Business

  What a transformation!

  After staying here first earlier in the year, the rooms were tired and dated. Credit to the hotel, they have recognised this and have transformed the rooms; and what an update!The rooms now have a modern luxurious feel. Superb shower and modern fittings. The rooms are well equipped with contemporary fittings, including SKY tv. There is a mini-bar hidden in the cupboards. Unfortunately, there is no… Read moreAfter staying here first earlier in the year, the rooms were tired and dated. Credit to the hotel, they have recognised this and have transformed the rooms; and what an update!The rooms now have a modern luxurious feel. Superb shower and modern fittings. The r… Read more

• User: jayse21

  Trip type: Couples

  Really nice break

  We were really pleased with this hotel, we had an executive room I think which was spacious with great aircon. Bed super comfortable and a large tv with a variety of channels. It was very handy for the metro and we enjoyed an afternoon and evening in Milan. We enjoyed the breakfast which had a good selection of items.Also good that the hotel offers free parking.We were really pleased with this hotel, we had an executive room I think which was spacious with great aircon. Bed super comfortable and a large tv with a variety of channels. It was very handy for the metro and we enjoyed an afternoon and evening in Milan. We… Read more