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The Excelsior, a Luxury Collection Hotel, Florence

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The Excelsior, a Luxury Collection Hotel, Florence

florence, italy

About The Excelsior, a Luxury Collection Hotel, Florence

location

This exclusive and historical hotel is situated close to Florence city centre. Florence's cathedral is located in the Via Tornabuoni district just 500 metres from the hotel. For further city excursions, guests may take advantage of the local public transport. There is a bus stop located 700 metres from the hotel and Firenze Peretola airport is just 8 km from the hotel, 15 minutes away with local public transport.

facility

The hotel was built in 1870. 16 suites, 10 single rooms and 145 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film fans will find plenty of 'lights, camera, action' at the cinema. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 5 conference rooms.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features in the rooms. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products, a selection of towels and background music. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Keen swimmers are sure to enjoy a few lengths of the pool, refreshing drinks at the poolside snack bar or a soothing soak in the hot tub. Fine weather can be enjoyed on the terrace. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Additional leisure activities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at The Excelsior, a Luxury Collection Hotel, Florence

Facilities

24-hour receptionAir conditioningBar(s)Bicycle HireCaféCar ParkConference RoomCurrency ExchangeDisability-friendlyFoyerGarageHotel SafeKids ClubLaundry FacilitiesLaundry ServiceLiftsNightclubPetsRestaurant(s)Restaurant(s) with non-smoking areaRoom ServiceShopsTV RoomWifi

Hygiene

Contactless check-in/-outContactless paymentEnhanced cleaning programmeHand sanitiserHousekeeping only upon requestHygiene training for staffNo high-touch furnishingsNo high-touch furnishings in public areasProtective hygiene screensProtective masks for guestsSanitiser dispenserSocial distancing regulationsUse of commercially available disinfectants

Meals

à la carte Dinnerà la carte LunchBreakfast BuffetContinental BreakfastSpecial DietSpecial Offers

Sport/Entertainment

AerobicsCycling/Mountain BikingGymJacuzziMassageSaunaTennis

Location

Map preview
Firenze, Florence, Italy

Piazza Ognissanti 3

What's nearby

  • Public Transport700m

Check-in from 3:00 PM · check-out by 12:00 PM

User Rating & Reviews

4.6

Excellent

2108 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent1562
  • Very Good403
  • Average92
  • Poor26
  • Terrible25

Recent Reviews: 2108

  • User: Mark G

    Trip type: Couples

    Five-star elegance and luxury but zero attitude

    06 May 2026

    What a spectacular and special hotel. It is right in the heart of the action but due to its size and position on the river, the Excelsior is a tranquil oasis from the crowds. You will not receive better, more attentive service anywhere. Some historic luxe hote…

  • User: Steviebas

    Trip type: Couples

    Very nice hotel on the River Arno - great views!!!

    04 May 2026

    We stayed at the Excelsior hotel for four nights in late April/early May.The hotel is located right on the banks of the river Arno, directly across a small square from the St Regis hotel. Our room was a large king room with small balcony overlooking the river,…

  • User: nelatt

    Trip type: Family

    Mind blowing incompetence regarding guests who use a vehicle to pick up or drop off luggage and passangers

    28 Apr 2026

    Our stay was good except on the day we left my husband picked up a rental car and drove to the hotel to pick me upHowever that is a restricted area and the hotel people said it was ok for a 5 min pick up we got a ticket for 195 euros when we got homeI spoke to…

  • User: pauldR5391FX

    Trip type: Couples

    Exceptional Spot in Florence

    12 Apr 2026

    We had a wonderful week in Florence. The service and facility is exceptional. I am a Bonvoy lifetime e titanium and I’ve seen hotels both good and poor. This one is very good. The staff were helpful and attentive from the bellman to the waiters on the rooftop…

  • User: Navigate05219205455

    Trip type: Family

    Hard to beat

    20 Feb 2026

    Stayed here in two rooms with three kids. Super friendly staff, amazing views from the restaurant and the penthouse. Excellent breakfast, fast WiFi, close to everything. A++

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