Residenza Conte Di Cavour & Rooftop

Recent Reviews: 19

• User: Kmdeh

  Trip type: Family

  misrepresenting themselves and damaged septic system

  Separate check-in location, no front desk after 3PM, last minute room booking changed, sickening Septic fumes filling the room. These are some of the issues we encounter during a three night stay. We were assigned to another room after the first night. They asked us what they thought would be fair compensation for what we experienced and never responded thereafter. The bathroom the rest of my fami… Read moreSeparate check-in location, no front desk after 3PM, last minute room booking changed, sickening Septic fumes filling the room. These are some of the issues we encounter during a three night stay. We were assigned to another room after the first night. They as… Read more

• User: LaPr_13

  Trip type: Friends getaway

  Extremely disappointing experience — unacceptable hygiene and poor handling of a serious complaint

  Our experience at Residenza Conte di Cavour was extremely disappointing and, frankly, shocking.We arrived in Florence, checked into our room and shortly afterwards discovered that the room was in an unacceptable hygienic condition, particularly the bedding. We immediately documented the condition with photographs and raised the issue with the property.Instead of being provided with a suitable alte… Read moreOur experience at Residenza Conte di Cavour was extremely disappointing and, frankly, shocking.We arrived in Florence, checked into our room and shortly afterwards discovered that the room was in an unacceptable hygienic condition, particularly the bedding. We… Read more

• User: 881graemer

  Trip type: Couples

  Absolute dump. Barely habitable

  This place is an absolute dump. Room was little better than a cupboard and the bed is only accessible through an unsafe temporary staircase. The toilet is broken and is right outside of the cramped shower which I barely fit into. Bed is directly below bare roof tiles because there is no space for any sub ceiling.Quite possibly the worst hotel room I have ever had the misfortune to stay inThis place is an absolute dump. Room was little better than a cupboard and the bed is only accessible through an unsafe temporary staircase. The toilet is broken and is right outside of the cramped shower which I barely fit into. Bed is directly below bare roo… Read more

• User: Frazlin66

  Trip type: Family

  Disappointing! Guest rooms not a traditional hotel. Not what we were expecting.

  This is not your standard hotel. They are guest rooms that are on different levels shared with other businesses. There is no formal Reception, just a desk on one of the levels which is only attended from 8-4. The single office desk is located literally right outside one of the rooms, no privacy. Good luck if you arrive outside these hours as they don't answer the phone when you arrive. We found a… Read moreThis is not your standard hotel. They are guest rooms that are on different levels shared with other businesses. There is no formal Reception, just a desk on one of the levels which is only attended from 8-4. The single office desk is located literally right o… Read more

• User: Sofia T

  Trip type: Family

  Cute and cozy

  This place was a great place to stay! Center location in florence and room was quite cool. It had a loft where the bed was and the bathroom was on the first floor. There was air conditioning and room was cozy. Only downside would be if you have a hard time walking up stairs the stairs to the bed were very step going up. Alessandro Di Benedetto, Proprietario at Residenza Conte di Cavour, respond… Read moreThis place was a great place to stay! Center location in florence and room was quite cool. It had a loft where the bed was and the bathroom was on the first floor. There was air conditioning and room was cozy. Only downside would be if you have a hard time wal… Read more