Favehotel Rungkut

Name: Favehotel Rungkut
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Surabaya, indonesia
Telephone: +44-204-505-9777
Rating: 4

Surabaya, Surabaya

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About Favehotel Rungkut

Location

This hotel is located in Surabaja, about 12 km from the beach.

Facility

This hotel has a lift and a reception desk. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A telephone, satellite television and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. The hotel has non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. There are many ways to relax or stay active at the hotel, including a spa, a sauna and massage treatments. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

There is a restaurant on the premises. A delicious breakfast provides energy for the rest of the day.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Favehotel Rungkut

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Room Service
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Sport/Entertainment
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna

Location

Around this property:

Beach

12 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

127

Very Good

190

Average

Poor

Terrible

Recent Reviews: 391

User:Anna R
Trip type: Family
Need more improvement
04 Aug 2025
Hotel is next to shopping mart, which is good when you need to buy something.But, parking only free for 1 time, charged for the 2nd time in the same day.Check in process very slow, the front office asked for more details, even when we already inform the sales details earlier, and after check in, the front office (Ibra**m) forget to returned ID card, so we have to go back to front office to get it.He is not so nice as receptionist, need more training to be polite to guests.Only give one access card when check in, so you need to ask first if you want more than one access card.The room: has no towels and tooth brush, cannot call room service for asking towels and amenities, because the phone is always line busy. Again, have to go to front office to asked for towels, and they only provide 2 pcs towels, charged IDR 30k for extra towels.No water provided in the room, they only provide empty glass jar, so you have to fill the water using jar in the lobby if you want to drink which is something you reluctant to do, so we bought mineral water instead.The room door sometimes hard to open, probably the door cannot read the access card, so you have to try several times.The TV remote broken or probably run out battery. Cannot use for changing channels.AC not so cold, even with max temperature setting.The food? Have many options.. but tasteless.This is first time at budget hotel, not sure with other budget hotels, but this hotel quite disappointing.But the price is quite cheap. And they provide children playground in the restaurant.Next visit? Hmm...what do you think? Front Office Manager, Guest Services / Front Office at Favehotel Rungkut Surabaya, responded to this review Dear Ibu Anna R,Thank you for taking the time to share your experience at favehotel Rungkut Surabaya. We sincerely apologize for any inconvenience you experienced during your stay, whether related to the check-in process, room facilities, or service provided.Your feedback is important to us, particularly in improving the speed of the check-in process, ensuring the friendliness of all front office staff, and the completeness of the room amenities. We will also evaluate the ID card return procedure, the availability of towels and amenities, the function of the room telephone, TV remote, and air conditioning performance to ensure optimal use.Regarding drinking water refills, we would like to inform you that for guest convenience, drinking water dispensers are available in each floor corridor, eliminating the need to go down to the lobby to refill air. We apologize if this information was not communicated during check-in.Once again, we greatly appreciate your review as it guides our efforts to improve. We look forward to welcoming you back in the future for an even more satisfying experience.Sincerely,Santi ManurungHotel Managerfavehotel Rungkut Surabaya
User:deddy_dex35
Trip type: Business
Dark parking area and paid parking
23 Mar 2024
Service ok friendly helpfull clean room nice view at 18th floor, parking area spacious but less lighting. Location far from city center but theres Transmart in front of hotel good for shop and eat. Paid parking theres no facilities for hotel guests. Teddy Anugerah Pratama, Guest Services / Front Office at Favehotel Rungkut Surabaya, responded to this review Dear deddy_dex35,Thank you for your very informative review of favehotel Rungkut Surabaya. We are very happy to hear that you enjoyed our friendly and helpful service, as well as the clean rooms with beautiful views from the 18th floor.We also take note of your input regarding lighting in the parking area. We will fix it immediately to make your parking experience more comfortable.Regarding our location being a little far from the city center, we understand that this may be a factor influencing your travel preferences. However, we are happy to hear that the presence of Transmart in front of favehotel Rungkut Surabaya has provided added value for you with easy shopping and good food.We will continue to strive to improve the quality of our services and ensure that every guest has a satisfying stay. Hopefully we can welcome you back in the future.Best regardsSanti Manurung
User:Rudi_devi2020
Trip type: Couples
Stay at Home
26 Mar 2021
Stay from 16 march - 17 march#309HK Room clean, tooth paste only 1, slipper only 1 because we stay a coupleEngineering - AC not Cold ( i know related saving energy) Yellow rice salty, soto salty, Front Office good communicationThis for 3rd we stay at this propertyThank you
User:faridfahrudin
Trip type:
Excellent.
20 Aug 2020
Good services, very kind officer. At the first impression it's cheap for price but not cheap for the performance, near of transmart make it's place to be sure enough can be entertain our family. The breakfast is good, the room is good, and overall it's worth to come again in the future Teddy Anugerah Pratama, Guest Services / Front Office at Favehotel Rungkut Surabaya, responded to this review Dear faridfahrudinThank you for taking your valuable time by giving us 5 stars rating, its a perfect rating . I am very appreciate it. Your perfect rating is very valuable to us to motivate us always to give the best service to our guest.Looking forward to welcome you back to stay at Fave Hotel Rungkut Surabaya . Have a great day and wish you always success.Sincerely yoursSanti ManurungHotel ManagerFave Hotel Rungkut Surabaya
User:linadeyudianto
Trip type:
Comfort place to stay in Surabaya
17 Aug 2020
The service is perfect, room and cleanliness is excellent. Price ** Service ****. The facility is good. there is a pool, free wi-fi, dispenser, hot water, and everything's good. Over all is awesome. will be back when holiday come. Teddy Anugerah Pratama, Guest Services / Front Office at Favehotel Rungkut Surabaya, responded to this review Dear Linadeyudianto,Thank you for taking your valuable time by giving us 5 stars rating, its a perfect rating . I am very appreciate it. Your perfect rating is very valuable to us to motivate us always to give the best service to our guest.Looking forward to welcome you back to stay at Fave Hotel Rungkut Surabaya . Have a great day and wish you always success.Sincerely yoursSanti ManurungHotel ManagerFave Hotel Rungkut Surabaya