Ciputra World Surabaya

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44+ photos

Ciputra World Surabaya

Name: Ciputra World Surabaya
Address: Jl. Mayjen Sungkono Kav. 87, Surabaya, indonesia
Telephone: 353818882077
Rating: 4.8

surabaya, indonesia

About Ciputra World Surabaya

location

This hotel is located in Surabaja, about 15 km from the beach.

facility

The hotel has a lift and features 212 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge, a stovetop and a tea/coffee station are standard features. There is also a washing machine and an ironing set. A telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, skiing, a gym, aerobics, a spa, a sauna and massage treatments.

meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Alcoholic beverages are available.

Amenities at Ciputra World Surabaya

Facilities (15)

Air conditioningLobbyCurrency ExchangeShopsConference RoomRoom ServiceLaundry ServicePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (2)

MassageSpa

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (2)

ReceptionSun Deck

General Services (5)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / Service

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Payment (1)

ATM

Room Facilities (9)

ShowerBathtubHairdryerMinibarTVClosetRoom serviceSlippersToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (7)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaGymGolfEvents

Transfers (1)

Airport Transfers

Location

Surabaya, Indonesia

Jl. Mayjen Sungkono Kav. 87

Check-in from 2:00 PM · Check-out by 12:00 PM

Surabaya, Indonesia

Jl. Mayjen Sungkono Kav. 87

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.8

Excellent

3972 reviews

Value
Rooms
Cleanliness
Service

Excellent3517
Very Good330
Average85
Poor21
Terrible19

Recent Reviews: 3972

User: Dandy V
Trip type: Business
Perfect Stay in Surabaya
01 Apr 2026
I've stayed at a few hotels in Surabaya before, but Hotel Ciputra genuinely stood out. From the moment I walked in, there was something about the atmosphere that felt calm, polished, and welcoming. I met and was assisted by Alicia at the front desk. She greeted me with a warm smile and was incredibly attentive throughout the whole check-in process. She answered all my questions patiently and made… I've stayed at a few hotels in Surabaya before, but Hotel Ciputra genuinely stood out. From the moment I walked in, there was something about the atmosphere that felt calm, polished, and welcoming. I met and was assisted by Alicia at the front desk. She greete…
User: Elsyaputri
Trip type: Family
Wonderful Birthday Stay with Thoughtful Service
30 Mar 2026
This visit was for a birthday staycation, and it turned out to be really special.We received such thoughtful touches, like a birthday cake, and even a lovely surprise at the restaurant. Everything was beautifully arranged by the restaurant team. The restaurant offers a wide variety of food, which we really enjoyed.Our room was so spacious and the Front Office team, especially Ms Amanda, arranged a… This visit was for a birthday staycation, and it turned out to be really special.We received such thoughtful touches, like a birthday cake, and even a lovely surprise at the restaurant. Everything was beautifully arranged by the restaurant team. The restaurant…
User: theolla e
Trip type: Business
Surabaya
14 Mar 2026
I had a great experience staying here. The facilities were excellent and everything was very clean. Special thanks to Miss Early and Mrs. Nau for the amazing services, very friendly, attentive, and made sure everything went smoothly. Definitely a pleasant stay! Nurhayati Basir, General Manager at Hotel Ciputra World Surabaya, responded to this review Dear theollae,Thank you for sharing a 5-st… I had a great experience staying here. The facilities were excellent and everything was very clean. Special thanks to Miss Early and Mrs. Nau for the amazing services, very friendly, attentive, and made sure everything went smoothly. Definitely a pleasant stay…
User: Andrew W
Trip type: Business
Lovely Staycation Vibes
10 Mar 2026
I stay here again for 2 nights for staycation with my family . I've been here before and the services is still amazing . The lobby ambience is cozy , the room is spacious and feels so warm, breakfast is top notch as always . Glad to see Ms. Alicia again , who assist my check in, she's even still remember me . Feels like I'm coming home everytime I came here . Will back for another stay of course!… I stay here again for 2 nights for staycation with my family . I've been here before and the services is still amazing . The lobby ambience is cozy , the room is spacious and feels so warm, breakfast is top notch as always . Glad to see Ms. Alicia again , who…
User: Ahmad Qois A
Trip type: Solo travel
Mr unggul my savior
03 Jan 2026
Mr unggul help me to go to my room , cause I forgot to bring my key room, thanks Mr unggul ,thank Mr unggul thank Mr unggul thank Mr unggul Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya, responded to this review Kepada Bapak Ahmad Qoisa, Terimakasih atas ulasan yang positif saat tinggal bersama kami di Hotel Ciputra World Surabaya.Kami senang mengetahui Bapak/Ibu mendapatk… Mr unggul help me to go to my room , cause I forgot to bring my key room, thanks Mr unggul ,thank Mr unggul thank Mr unggul thank Mr unggul Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya, responded to this review Kepada Bapak Ahmad Qois…

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