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Ciputra World Surabaya

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Ciputra World Surabaya

locationSurabaya, Surabaya

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About Ciputra World SurabayaAbout Ciputra World Surabaya

Location

This hotel is located in Surabaja, about 15 km from the beach.

Facility

The hotel has a lift and features 212 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge, a stovetop and a tea/coffee station are standard features. There is also a washing machine and an ironing set. A telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, skiing, a gym, aerobics, a spa, a sauna and massage treatments. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Ciputra World Surabaya Amenities at Ciputra World Surabaya

  • Facilities

    • -

      Air conditioning

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      Hotel Safe

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      Lifts

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      Café

    • -

      Small supermarket

    • -

      Shops

    • -

      Bar(s)

    • -

      Restaurant(s)

    • -

      Conference Room

    • -

      Internet access

    • -

      WLAN access

    • -

      Room Service

    • -

      Laundry Service

    • -

      Bicycle Cellar

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      Car Park

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      Garage

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      Laundry Facilities

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      Disability-friendly

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      Wifi

  • Beauty and Spa

    • -

      Massage

  • Building Information

    • -

      Number of Rooms (total)

  • Category

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      Category (Official)

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      Category (Recommended)

  • Distances

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      Beach

  • Hygiene

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      Social distancing regulations

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      Enhanced cleaning programme

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      Contactless payment

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      Protective masks for guests

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      Hand sanitiser

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      Medical teleconsultation

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      Housekeeping only upon request

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      Sanitiser dispenser

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      Hygiene training for staff

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      Health checks on staff

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      Use of commercially available disinfectants

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      Protective equipment for employees

    • -

      Packaged meals

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      No high-touch furnishings in public areas

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      Protective equipment for guests

  • Meals

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      Breakfast Buffet

  • Payment

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      American Express

    • -

      VISA

    • -

      MasterCard

    • -

      JCB

  • Room Facilities

    • -

      Bathroom

    • -

      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      Satellite/cable TV

    • -

      Internet access

    • -

      Minibar

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      Fridge

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      King-size Bed

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      Air conditioning (centrally regulated)

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      Safe

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      TV

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      Double Bed

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      Oven

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      Tea/coffee maker

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      Washing Machine

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      Wheelchair access

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Children's Pool

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      Jacuzzi

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      Sauna

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      Sun terrace

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      Aerobics

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      Gym

    • -

      Golf

    • -

      Number of Pools

    • -

      Aerobics

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

3512

Very Good

329

Average

86

Poor

21

Terrible

19

Recent Reviews: 3967

  • User:Voyager55981135934

    Trip type:

    Food is nice

    rating16 May 2026

    The food is nice, seasoning is enough for me, the staff were friendly, especially Miss. Early and Mr. Bram who assisted me. The hotel has a comfortable asmosphere

  • User:Ditouwh

    Trip type:

    Regular Stay

    rating15 Apr 2026

    Located at the ciputra world cbd, the hotel next to ciputra world mall and ciputra office tower and 5 minutes driving toll road that connect to trans java toll road which make this hotel suitable...

  • User:Dandy V

    Trip type:

    Perfect Stay in Surabaya

    rating02 Apr 2026

    I've stayed at a few hotels in Surabaya before, but Hotel Ciputra genuinely stood out. From the moment I walked in, there was something about the atmosphere that felt calm, polished, and welcoming. I...

  • User:Elsyaputri

    Trip type:

    Wonderful Birthday Stay with Thoughtful Service

    rating31 Mar 2026

    This visit was for a birthday staycation, and it turned out to be really special. We received such thoughtful touches, like a birthday cake, and even a lovely surprise at the restaurant. Everything...

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