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Le Eminence Puncak Hotel Convention & Resort

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Le Eminence Puncak Hotel Convention & Resort

locationPuncak, Indonesia

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About Le Eminence Puncak Hotel Convention & ResortAbout Le Eminence Puncak Hotel Convention & Resort

location

This hotel warmly welcomes guests in Cipanas.

facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel doctor. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and include a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. There are many ways to relax or stay active at the hotel, including horse riding, a gym, aerobics, a spa, a sauna and a steam bath. Children are well looked after in the kids' club.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Children's meals and halal food can be prepared on request.

Amenities at Le Eminence Puncak Hotel Convention & Resort Amenities at Le Eminence Puncak Hotel Convention & Resort

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Horse Riding

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      Jacuzzi

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

    • -

      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2498

Very Good

213

Average

70

Poor

35

Terrible

28

Recent Reviews: 2844

  • User:nobinovrakha

    Trip type: Family

    Would love to come back but without photo session

    rating03 Apr 2026

    The best hotel experience in Puncak should be the last name of Le Eminence Hotel!Heavy rain in Cipanas lead me to book nearest hotel and this was the first recommendation on app. Blind booking without checking the reviews, this is one of the best decision of my hotel reservation.Check in I was helped bu Zainab, smooth procedure. The guards welcoming us and helped us to across the road, thank you Pak Agus and Pak Ridwan. Some minor technical issues in the room helped by engineering teams Pak Abi, Pak Anjas and Pak Ali, issues were solved immediately. What a service! Also shout out to the housekeeping team, the room smells amazing when we entered the room for the first time. Sofa bed was clean and even gazebo in the middle of paddy field was squeaky-clean! The bed was very comfortable and huge! All I get is positive vibes here and this definitely will not be my last visit. Thank you for the extra mile service and keep it up!!Only one remark:There is free session of photoshoot. I was asked to come to their desk within 30min to see the result. I came there and the lady at the desk said I was in queue, she had 2 more people before me. I was not aware and was not informed that I had to register to see the photo result. I wasted 30min just to be told I needed to wait for my turn. I decided to leave and go back to Jakarta. For next time better to inform the guests what the procedure actually is. Le Eminence Hotel Covention & Resort, at Le Eminence Puncak Hotel Convention and Resort, responded to this review Dear Ms. Novia Rakha,Warmest greetings from Le Eminence Hotel Convention & Resort Puncak.Thank you for sharing such a detailed and heartfelt review of your recent stay with us. We are truly delighted to hear that, despite the heavy rain in Cipanas, your spontaneous decision to stay at our hotel turned into one of your best experiences in Puncak.It brings us great pride to know that our team members were able to provide you with smooth, attentive, and responsive service. Your kind words about our housekeeping tim, the cleanliness of the room and gazebo, as well as the comfort of the bed, truly mean a lot to us. We will be sure to share your appreciation with everyone mentioned.At the same time, thank you for highlighting your experience regarding the complimentary photo session. We sincerely apologize for the inconvenience caused due to the lack of clear information about the process and waiting time. Your feedback is very valuable, and we will certainly improve our communication to ensure all guests are well-informed about the procedure in the future.We are truly grateful for your kind recommendation and are thrilled to hear that you would love to return. It would be our pleasure to welcome you back again for an even more seamless and enjoyable stay.Regards,Euis MartiningsihGeneral Manager

  • User:Ali A

    Trip type: Solo travel

    I like this hotel because the view is very nice, and the stag of hotel is very kind . Hope I can come back here. Thanks

    rating02 Mar 2026

    Terrarium sky lounge cafe and eatery Le Eminence Hotel Covention & Resort, at Le Eminence Puncak Hotel Convention and Resort, responded to this review Dear Bapak Ali A.,Warmest greetings from Le Eminence Hotel Convention & Resort Puncak.Thank you for your kind review and for choosing to stay with us. We are delighted to know that you enjoyed the beautiful view and experienced the warmth and kindness of our team during your stay.We are also pleased to hear that you had a nice experience at our Terrarium Sky Lounge Café & Eatery. Your appreciation truly means a lot to us and motivates our team to continue delivering memorable experiences.We sincerely look forward to welcoming you back again in the near future.Regards,Euis MartiningsihGeneral Manager

  • User:TALALmohm

    Trip type: Solo travel

    Joy able Nights

    rating16 Dec 2025

    Back again to stay in this hotel, farther more it has very good location, thar is a-river be side the hotel, you enjoy hearing the water flow sound and green land mountains around, good security, good service and facility, the room clean tidy and comfortable bed. Friendly staff and good service fromNABILA Resiptionest. Le Eminence Hotel Covention & Resort, at Le Eminence Puncak Hotel Convention and Resort, responded to this review Dear Mr. Talal,Warmest greetings from Le Eminence Hotel Convention & Resort Puncak.Thank you for choosing to stay with us again and for sharing your joyful experience. We are delighted to know that you enjoyed our beautiful riverside location, where the soothing sound of flowing water and the surrounding green mountains create a relaxing atmosphere.It is also wonderful to hear that you were pleased with our security, facilities, and the cleanliness and comfort of your room. Your kind words about our friendly and attentive team truly mean a lot to us.We look forward to welcoming you back again for another memorable stay.Regards,Euis MartiningsihGeneral Manager

  • User:Mutiara F

    Trip type: Family

    Nice view

    rating15 Dec 2025

    Good service and experience. The hotel provide beautiful view with the nature. Facilities also complete. The room is convenient Le Eminence Hotel Covention & Resort, at Le Eminence Puncak Hotel Convention and Resort, responded to this review Dear Ibu Mutiara F.,Warmest greetings from Le Eminence Hotel Convention & Resort Puncak.Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed the beautiful natural view, as well as the overall service and experience during your stay. It is also wonderful to know that our facilities and room comfort met your expectations. Your positive comments truly motivate our team to continue delivering excellent service and memorable stays for every guest.We sincerely look forward to welcoming you back again in the near future.Regards,Euis MartiningsihGeneral Manager

  • User:CahyadiPakeh

    Trip type: Business

    Great Meeting with View

    rating16 Aug 2025

    Very happy to finally held a workshop in this resort. Patuha Meeting Rooom had a mountain and green view. This helped us to enjoy the session all day. I would suggest to open the curtain as the room use TV monitor (not projector) so it was fine.All coffee break items were delicious and well presented. The waiter maintained the cleanliness during our break.My room view had the same fresh mountain and pools view. Very relaxing. And most memorable one : almost all employees, from receptionist to restaurant servers as well as Housekeeping public area greeted me with my name. Amazing.Will definitely come back General Manager Le Eminence, Manajer Umum at Le Eminence Puncak Hotel Convention and Resort, responded to this review Dear Mr. Chayadi Pakeh,Warmest greetings from Le Eminence Hotel Convention & Resort Puncak.Thank you for taking the time to share such a thoughtful review and for giving us the opportunity to host your workshop. We are delighted to hear that you enjoyed the Patuha Meeting Room with its mountain and green views, and that the setting helped make your sessions more enjoyable.It’s wonderful to know you appreciated the coffee breaks, the relaxing room view, and most of all, the warm and personalized greetings from our team. Your recognition means a lot and will surely motivate all of us to continue providing memorable experiences for our guests.We look forward to welcoming you back for another successful meeting or a relaxing stay in the near future.Warm regards,Euis MartiningsihGeneral Manager

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