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Aston Karimun City Hotel

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Aston Karimun City Hotel

locationPekanbaru, Pekanbaru

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About  Aston Karimun City HotelAbout Aston Karimun City Hotel

Location

This hotel welcomes guests in Karimun Islands.

Facility

This hotel has a lift and a reception desk. Amenities include a currency exchange service and a cash machine. Wireless internet access in public areas allows guests to stay connected. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available.

Rooms

Rooms are equipped with air conditioning. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV, a DVD player and WiFi (no extra charge) ensure optimal comfort. Guests will also find slippers in their rooms. A hairdryer is provided in the bathrooms. For extra comfort in the bathrooms, guests are offered cosmetic products.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a steam bath and massage treatments. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

The hotel includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

 Amenities at Aston Karimun City Hotel Amenities at Aston Karimun City Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

0

Very Good

9

Average

10

Poor

14

Terrible

5

Recent Reviews: 38

  • User:Narasimmah Rao R

    Trip type: Friends getaway

    "Disappointing stay with poor service and uncomfortable facilities."

    rating13 Apr 2025

    Review for Hotel Aston, Karimun Island (2 nights, 3 days stay)I was very disappointed with my stay at Hotel Aston in Karimun Island. The air conditioning in the room was not functioning properly, making it uncomfortable throughout the stay. Room service was extremely slow—orders took far too long to arrive. The bathroom shower area was also poorly maintained and clearly hadn’t been checked before our arrival.To make matters worse, the receptionist was not welcoming at all—no smile, no warmth, and it felt like we were more of a bother than valued guests. First impressions matter, and this really set a negative tone for the rest of the stay.For the price and the reputation of the Aston brand, I expected much better service, hospitality, and room conditions. Karimun Ecommerce, Owner at Aston Karimun City Hotel, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Aston Karimun Island. Please accept our sincerest apologies for the inconveniences and disappointments you experienced during your visit.We deeply regret that the air conditioning in your room did not function properly and that our room service response time fell below expectations. This is certainly not the level of comfort or efficiency we strive to provide. Your comments regarding the condition of the bathroom and the reception experience are equally concerning, and I can assure you that we are taking this very seriously.First impressions are indeed important, and I am very sorry that you did not feel welcomed upon your arrival. Hospitality is at the heart of what we do, and it is unacceptable that you did not experience the warmth and attentiveness we are known for.Please rest assured that we are addressing these issues with our maintenance, housekeeping, and front office teams to ensure improvements are made immediately.We truly appreciate your honest feedback, as it allows us to improve. I hope we will have the opportunity to welcome you back in the future and provide the level of service and comfort that reflects the Aston name.Warm regards,Management ASTON Karimun Hotel
  • User:heroyan1388

    Trip type: Couples

    Poor experience with counter staff

    rating31 Dec 2023

    Negative experience with a particular counter staff member, a young, skinny gentleman wearing spectacles. We have approached him a few times for hotel transportation to city area, his response is always that the driver is away fetching customer. We have provided feedback that the in room TV reception is poor and requested for a technician to fix it, and waited for the whole night, but no one shows up, which I suspect the same chap didn't get the technician to attend to us, given his poor services. steffen Tay, Owner at Aston Karimun City Hotel, responded to this review Dear Mr. Heroyan, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconveniences you faced during your stay. I am truly disappointed to learn about the issues you encountered with our counter staff member and the delayed response to your request for transportation and TV reception.I assure you that this behavior is not reflective of our usual standards, and I am taking immediate action to investigate and address the matter. Your feedback is crucial in helping us identify areas for improvement, and I appreciate your patience.Once again, I apologize for any frustration this may have caused. We value your feedback and are determined to make things right for you.Sincerely,SteffenGeneral Manager
  • User:Danny3236

    Trip type: Friends getaway

    Balai short trips

    rating06 Oct 2023

    Aston Karimun Balai …not bad but due there’s some renovation going on ..so expect noise..there’s swimming pool , ktv , live band(start 2200hrs local time)spa , massage as well gym . Breakfast included in the booking , ok have different foods daily . Opposite hotel have one department stores , fast food nearby . Next to hotel stalls selling bak ku teh…nice..but got to go early..operating time 0700-1300 only and on 1st come 1st serve basis . Business very good with local Chinese . Population seems a lot of Chinese witch sells provisions shops, seafood restaurants as well zi zhar stalls . Ferry terminal rather small..infact balai now is 10years behind Batam . If one wants to relax nd like kampung style can go balai..not so commercialized as Batam . From sin only 1 ferry daily so expect to spend 1 night in balai .
  • User:140tizianor

    Trip type: Business

    DISGUSTING

    rating13 Jul 2023

    ⚠️DISGUSTING DIRTY HOTEL⚠️I've spent this time two nights in Aston Karimun and is the most disgusting hotel where i've ever been. Even if i choose for a suite that by logic shoud be a bit better than any standard room, the difference is only on the dimesions.The room was old, poorely maintened, smelly and dirty as i never seen anythig like this before. Marking of water infiltration and mold everywhere.Bathrom with mold and hair everywhere.First night i woke up in the middle of the night with a cockroac that was runnig on my left arm (hotel is full of cockroac and rats especially the restaurant at 7th floor where rats freely runnig out and in from che chitchen).I killed the cockroac with one of the bed pillow and i left the pillow dirtly on the room table. The day after housekepper move it back to the bed without even change the pillow case. Second night, i make fall my phone charger and roll almost under the bed, when i bend over to collect it i seen something under the night table.Was a USED CONDOM together with dust, spidernet and cockroachs dead......I went to the reception to asking for another room and after seen the pictures the guy say: Sorry i will send you the housekeeper. After 10mins of arguing he decided to gime me another room. We went to 3 different room.....all exacly the same....the only difference was that we didn't find any condom spreaded around. We went also to my room togheter with the maintenance guy and the receptionist that at this point was speechless and only apologize for the issue.I do not use to write any bad review becasue anyone in this world can making mistake so my bad experince cannot causing bad consequences on someone else business. In this case different story, here we are talking about serious helth issues. I will post this review attaching pictures on every single web site that i know. This structure MUST change trend, is unacclettable carrying business playing with customers helth. steffen Tay, General Manager at Aston Karimun City Hotel, responded to this review Dear Tiziano83Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.The issues you had when You stay at ou property will be looked into and we will do our best to rectify the issue(s).We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.
  • User:PeterT4960

    Trip type: Friends getaway

    ASTON KARIMUN HOTEL. BALAI. KARIMUN. INDONESIA

    rating30 Mar 2023

    This is being rated as the BEST Hotel in Karimun, with a 4* rating, and without doubt it is !! The staff are Very helpful. Polite. Friendly....Many facilities available ; Spas. Massage. Music Lounge. Gym. Pool. Sky restaurant/bar.....The rooms are well kept and well provided with coffee maker. Toiletries. Led TV (Satellite network). The bed and bedding are clean and comfortable. There are 4 types of rooms (Standard. Deluxe premier ...) and room price includes B/F for two. The Buffet B/F is acceptable, relative to room price ! The location is Good, away from Main street. A hugh Dept Store, Padimas, just opposite the hotel, and many Good eatery few minutes walk from hotel. The hotel also provide FREE Transport to/fro FERRY Terminal !! WARN: Few hotels under "Marimun", so Ensureit is "Aston Marimun" when Book Via internet platform !!

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