Nagoya Mansion Hotel and Residence

Name: Nagoya Mansion Hotel and Residence
Address: Jl. Raden Fatah, Batam, indonesia
Telephone: +44-204-505-9777
Rating: 3.4

Batam, Indonesia

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About Nagoya Mansion Hotel and Residence

location

This hotel welcomes guests in Batam Island.

facility

The hotel has a lift and features 196 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. Guests of the hotel are welcome to relax in the garden. Parking facilities available to guests include a garage and a car park (no extra charge). Further services include a 24-hour security service, a complimentary babysitting service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, billiards, aerobics, a spa and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Nagoya Mansion Hotel and Residence

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Billiards/Snooker
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  Children's Pool
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  Gym
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  Massage
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  Number of Pools
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  Outdoor Pool(s)

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

134

Average

102

Poor

Terrible

Recent Reviews: 415

User:lia h
Trip type: Friends getaway
Nice hotel in the city center
12 Dec 2025
Clean, up-to-date, and spacious room. The hotel is located in the city center with easy access to shopping areas and malls nearby.The service was also very good 😊
User:Wild_World_Traveller
Trip type: Solo travel
Adequate, but aging...........
01 Oct 2025
Good central location, without be too noisy. It is an old building that has obviously had partial renovations. Rooms had some new fittings, and some tired and worn parts. Hot water can take up to 10 minutes to arrive at room - but then ok. Buffet breakfast was very good. Front office staff quite helpful. The "privately" run spa is very porly kept - cockroaches crawling around floor during massage !! and Spa staff had attitude problems. Definitely more a value hotel , than quality.
User:ilGiangy
Trip type: Friends getaway
Medium
22 Mar 2025
It’s a high tower divided into residential area and hotel area, essential services, kind staff, ample room needed some improvement.Location: spacious, well-kept and clean lobby, the other common areas have some neglect, small swimming pool, really smelly and very neglected gym. Spacious and clean rooms, bathroom maybe a little small.Food: The quality and variety is not bad at all, I really appreciated the breakfast buffet with different choices, the restaurant for lunch so and so.Staff: very kind and friendly, always available, very good servicePrice: is a very good option in BatamConsideration: The area is not the best to walk around the island, however the taxi is extremely very cheap.PS The only strange thing was the deposit IN CASH for which they do not accept any credit card and until you give the deposit they will kindly ask you to hold your passport by the way an ATM is on the the ground floor near the parking area
User:Michelle K
Trip type: Couples
worst than 2 stars hotel
17 Aug 2024
horrible hotel, worst than 2 stars. wont go back for free. -lift will drop 2-3 levels when going down -toilet flush not strong, have to wait for 2-3 mins before the 2nd flush-when you flush the toilet, you cant shower cos the water will be boiling hot-no electrical plug beside bed, the whole room only have 3 sockets and 1 of them is in toilet which is useless -no hair dryer, even if provided, its not workable -wifi is weak, keep disconnecting -tv not working -aircon remote not working
User:Rockstones
Trip type: Couples
Disappointing Stay
10 Mar 2024
My stay at the hotel was disappointing... The shower had a slow flow with little water, and it took about 5 minutes for the hot water to warm up. The cupboard door was malfunctioning, and I'm not sure if the room was properly cleaned before our arrival. The phone didn't work, and there was noise from upstairs in the early morning for a short period of time, indicating poor soundproofing. Additionally, the WiFi was extremely weak