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Four Points by Sheraton Batam

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Four Points by Sheraton Batam

locationBatam, Indonesia

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About Four Points by Sheraton BatamAbout Four Points by Sheraton Batam

location

This hotel welcomes guests in Batam Island.

facility

The hotel has 3 lifts and features 212 rooms and 12 suites. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. As an extra convenience, bathrooms provide cosmetic products. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, darts and aerobics. A spa, a sauna and massage treatments are available in the wellness area.

meals

The dining area includes a restaurant and a café. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Four Points by Sheraton Batam Amenities at Four Points by Sheraton Batam

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Darts

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      Gym

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Sun loungers

LocationLocation

Map preview

Around this property:

Beach

30000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

142

Very Good

32

Average

5

Poor

3

Terrible

5

Recent Reviews: 187

  • User:Abdul Ghafoor Y

    Trip type: Business

    Great

    rating21 Jun 2026

    It's very good. Room clean and big air-conditioning good. Staffs at reception very friendly (Retta) is very special

  • User:Wander54828055023

    Trip type: Family

    Friendly Waiter Named Salwa

    rating16 Jun 2026

    Met a very friendly waiter named Salwa during our breakfast buffet :) Very accommodating and took measures to make sure that we are satisfied by the service. Four Points Batam, Owner at Four Points by Sheraton Batam, responded to this review Dear Our Valued Guest,Thank you for your wonderful review. We are delighted to know that you enjoyed your breakfast experience and that Salwa's warm and attentive service made it even more memorable.Your kind recognition means a great deal to us, and we will be sure to share your compliments with Salwa. We are proud to have associates who are dedicated to creating exceptional experiences for our guests.Thank you for choosing Four Points by Sheraton Batam. We look forward to welcoming you back again soon.Warm regards,Amy LinggaArea General Manager

  • User:Arina E

    Trip type: Couples

    Exceptional Service and Genuine Hospitality at Its Best ?

    rating20 May 2026

    Had such a lovely stay at Four Points by Sheraton Batam recently. Truly thankful to the team for making my special day feel even more memorable.Special thanks to Liony and Ardan for the beautiful arrangement and for putting so much effort into every detail. I really appreciated how attentive and accommodating both of you were throughout my stay. Every request was handled so well and efficiently, and it honestly made me feel very welcomed and cared for.Check-in and check-out were also smooth and pleasant thanks to Ardan and Jovan, as well as the two bellmen from last night and this morning whom I unfortunately didn’t manage to catch their names. Everyone I met during the stay was warm, professional, and genuinely helpful.You can truly feel the hospitality from the whole team here, and that’s what made the experience stand out for me. I will definitely recommend this hotel to friends and family visiting Batam in the future.Thank you once again to all of you. See you again, Liony & Ardan ?? Four Points Batam, Owner at Four Points by Sheraton Batam, responded to this review Dear Our Valued Guest,Thank you for your heartfelt review and for choosing Four Points by Sheraton Batam for your special occasion. We are truly delighted to know that your stay was memorable and filled with wonderful experiences.Your kind words for Liony, Ardan, Jovan, and our bell team mean so much to us. We will be more than happy to share your appreciation with them, as they will be thrilled to know their efforts and hospitality made such a positive impression on your stay.Thank you once again for your recommendation and trust in us. We sincerely look forward to welcoming you back again soon for another exceptional stay at Four Points by Sheraton Batam.Warm regards, Amy Lingga Area General Manager

  • User:Gena Y

    Trip type: Family

    Overall, the services provided was excellent

    rating11 May 2026

    The services provided by staff at front counter were top notch, a big shout out to Ms Tiurma, who provided us with incredible services from the time we checked in until checked out.Maria of cafe had provided us with superb service too. Unfortunately, the varieties during breakfast is very limited.Room wise, just the odd part is the direction of the opening of the glass door that will caused the water to drip on the bath room floor to be wet after shower.Equipments at the gym were too simple & limited items are provided, e.g only 1 treadmill is provided. Four Points Batam, Owner at Four Points by Sheraton Batam, responded to this review Dear Our Valued Guest,We also appreciate your constructive feedback regarding the breakfast variety, room facilities, and gym equipment. Please rest assured that your comments have been shared with the relevant team for improvement.Thank you once again for staying with us, and we look forward to welcoming you back to Four Points by Sheraton Batam in the future.Warm regards, Amy Lingga Area General Manager

  • User:James R

    Trip type: Business

    Great moment

    rating22 Apr 2026

    Great services. Staff super friendly especially Ms. Amel, very kind and helpful. Four Points Batam, Owner at Four Points by Sheraton Batam, responded to this review Dear Our Valued Guest,Thank you for taking the time to share your review with us. We truly appreciate your feedback and look forward to welcoming you back to Four Points by Sheraton Batam for another pleasant stay in the future.Warm regards,Amy LinggaArea General Manager

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