The Laguna A Luxury Collection Resort & Spa

Recent Reviews: 5039

• User:FinnyWelshytravels

  Trip type: Couples

  The best hotel experience

  18 Jun 2026

  From the moment we arrived, we could not have asked for a better experience. The room was immaculate and well serviced, the staff could not be more friendly, attentive and helpful. The facilities (beach, pool, gym, spa, gardens, restaurants and bars) were very well maintained and operated. Highly recommend this as the only option for a holiday in Bali.

• User:Arelette H

  Trip type: Couples

  Fantastic hotel- the best in Bali

  18 Jun 2026

  What a fantastic hotel in Nusa Dua. The staff are outstanding- I honestly can’t praise them enough. The hotel has great amenities, lovely spa, delicious food- in summary, it’s a truly beautiful hotel located on Nusa Dua beach. Book this hotel if you are going to Bali- you will not be disappointed.

• User:Diandra I

  Trip type: Family

  The Laguna - Our Second Home

  18 Jun 2026

  My sister and I had the most unforgettable stay at The Laguna, A Luxury Collection Resort in Nusa Dua. The property is breathtaking — lush, serene, and beautifully designed — and our room with direct pool access from the balcony felt like a private oasis. But as stunning as the resort is, it was the people who made this trip truly life‑changing.From the moment we arrived, the staff embraced us with a level of warmth and sincerity that made us feel like family. They didn’t just provide service; they poured genuine heart into every interaction.One of the most meaningful parts of our stay was how they celebrated my sister’s 50th birthday. The team arranged multiple surprise celebrations, each one thoughtful, joyful, and filled with love. Watching her be honored in such a beautiful way is something I will never forget.And then there’s Maha, the Guest Relations Officer — someone we now consider our brother. His kindness, attentiveness, and spirit are unmatched. When I accidentally left my earbuds behind, he didn’t just notify me — he arranged for them to be hand‑delivered to us at another resort. That level of care is mind‑blowing. As we told him, we wish they could clone him so the world could have more people like him.We left The Laguna with full hearts, deep gratitude, and a Bali family we will cherish forever. We can’t wait to return.

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• User:GC6

  Trip type: Couples

  ⭐️⭐️⭐️⭐️⭐️Paradise in Nusa Dua !

  18 Jun 2026

  Our stay at The Laguna was nothing short of spectacular! From the moment we arrived, we were blown away by the beauty of the resort, but what truly sets this place apart is the incredible hospitality. We have been to this hotel twice, Honeymoon & Wedding Anniversary. Every single member of the staff was amazing, always smiling, attentive, and going above and beyond to make us feel welcome. A very special shoutout to our personal butler Rio who made our stay unforgettable. Rio's exceptional service, attention to detail, and warm personality truly elevated our vacation.We cannot recommend this hotel enough and are already counting down the days until we can return!

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• User:FrequentFlier01

  Trip type: Solo travel

  A disappointing overall experience.

  13 Jun 2026

  I had high expectations for The Laguna as it was recommended to me by a highly regarded UK based travel agency. Alarm bells started to ring at check in when I was offered a “deal” whereby if I deposited a certain amount of money as a food and beverage credit there would be a “bonus” amount added on top - with the caveat that this was non-refundable. Needless to say I declined. The only reasons to do this is because either: (a) the food and drink is over-priced in the first place, or (b) the food outlets are failing to attract customers in a competitive environment so the hotel tries to lock them in to before they discover the competition outside. In the case of The Laguna, both of these were true. The outlets were largely empty in the evenings; the beach-front bar attempted to attract customers by playing excessively loud disco music at 6pm on a tranquil evening. This same bar was charging the equivalent of £5.50 for a small draight beer that was of very poor quality. I needed laundry done, but at no point during my three day stay did dialling reception get any kind of response. As a result I took my laundry to reception, and was effectively chided by the hotel agent for doing so- as if I might be new to 5 star hotels and unfamiliar with the etiquette. Room cleaning was patchy- a promised turn down service on only one of my three nights. Whilst most staff were lovely, on occasion there were misunderstandings and communication problems; I understand the difficulties (I don’t speak Bahasa Indonesian, so I don’t expect someone from Nusa Dua to have a perfect command of English), but I do expect to be asked for clarification if needed rather than to be ignored (this happened several times at breakfast). The room itself was OK, but was on the ground floor with a path outside, so very little privacy day and night. I never used the balcony as a result, and had to keep the curtains closed when getting changed as there was no shear net behind the drapes. The room was on the small side, with only a shower (no bath tub). It was very dark, getting little natural light for most of the day. I would recommend refusing a ground floor room at check in (there are admittedly many of these). The toiletries were of very average quality - like the cheap things you typically get in a modest hotel. The soap in particular was cheap and nasty - not local but mass produced, which is unusual in Indonesia where the toiletries are normally a highlight. The welcome gift was a bowl of fruit that got removed untouched the next day. I saw lots of these being removed largely untouched - what a waste. The mini-bar was a nickel-and-diming affair where everything was charged for (except bottled still water, of which there was an adequate supply). On the positive side, the grounds (including pools) are immaculate. I would almost certainly not stay again as there are nicer options nearby. Yuniarti Lestari, Other at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this review Dear FrequentFlier01,Warmest greetings from The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali.Thank you for taking the time to share such detailed feedback. I am truly sorry to learn that your experience did not meet the expectations you had, especially following a recommendation from your travel advisor. Please accept our sincere apologies for the concerns you encountered, including the check in experience, dining value perception, service responsiveness, room privacy, housekeeping consistency, and noise disturbances. These matters are certainly not reflective of the standards we strive to uphold, and your comments have been shared with our leadership teams for careful review and improvement. We appreciate your recognition of our resort grounds and pools, and we are grateful for your candid feedback, which helps us reflect and refine the guest experience. While we regret that your stay fell short, we sincerely hope to have the opportunity to restore your experience and welcome you back in the future for a stay that truly reflects the standards and gracious hospitality of the Luxury Collection. Warm regards,Yuniarti LestariEAM Rooms

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