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Hotel ork

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Hotel ork

locationHveragerdi, South Iceland, Iceland

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About Hotel orkAbout Hotel ork

location

This hotel is located in the village of Hveragerdi, a small village often called Iceland's health village. It is only 45 km from Reykjavik. The National Museum of Iceland is 40 km away, Geysir 53 km, and Reykjavik Airport just 46 km from hotel.

facility

20 single rooms and 65 double rooms are located on 4 storeys and can be reached by lift. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service and room service. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

rooms

Central heating ensures that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 85 non-smoking rooms.

sport

Guests can strike that perfect balance between exercise and relaxation in the indoor pool. Fun on the waterslide and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, golf, fishing and horse riding. The hotel's location is particularly ideal for skiers. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and darts. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and a solarium. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a non-smoking restaurant, a breakfast room and a bar. Catering options include bed and breakfast, half board and full board. At breakfast and lunch, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel ork Amenities at Hotel ork

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Darts

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      Golf

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Bars / Pubs

100 m

City Centre

100 m

Shopping opportunities

100 m

Tourist Centre

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

437

Very Good

373

Average

139

Poor

41

Terrible

29

Recent Reviews: 1019

  • User:tplr115467

    Trip type:

    Okay for a few nights

    rating06 Apr 2026

    The hotel is too big to serve properly.Breakfast was okay, but nothing special.The pool and hot tubs were nice.

  • User:Oswaldo S

    Trip type: Couples

    Dissapointed

    rating30 Mar 2026

    I was very disappointed with my stay. The first room I received was extremely dirty, so I went to reception to express my concerns. Medisha assisted me and kindly changed my room, mentioning that she had personally inspected the new one.However, upon arrival, the second room was in even worse condition. There were hairs in the shower and on the pillows, dirty glasses, and the floor was visibly unclean.Later, I asked Medisha if a late check-out would be possible, and I was told it was not. That same evening, l spoke with another staff member (an Icelandic gentleman), who was very kind and informed me that a late check-out was in fact possible. The following day, when I returned to Medisha to arrange it, it suddenly became available, but I was required to pay for it.Overall, I was given two unacceptable rooms, received no apology, no upgrade, and no complimentary late check-out-even though I needed it due to the storm that day.I had heard very positive things about the hotel, but unfortunately, my experience was far from what I expected and does not reflect a 4-star standard.I apologize for my honesty, but I am truly disappointed, as I was hoping to have a pleasant stay.Breakfast was good and the food at the restaurant, the Icelandic guy at the reception was super nice in the evening. Rakel Rut Kristjánsdóttir, Marketing at Hotel Ork, responded to this review Dear Oswaldo,Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, particularly regarding the cleanliness of the rooms you were assigned. This is far below our standards, and we sincerely apologize for the disappointment caused.We also regret the confusion around the late check-out and that your concerns were not handled as smoothly as they should have been. This is not the level of service we aim to provide.Your comments have been shared with our team, and we are addressing these matters internally to ensure improvements are made.We do appreciate your kind words about our breakfast and team members, and we are sorry that the overall experience did not meet your expectations.Warm regards,Rakel and Team Hotel Örk

  • User:Daði F

    Trip type:

    Great overnight stay at Hotel Örk

    rating24 Mar 2026

    Great overnight stay at Hotel Örk with a spacious, clean supreme room, excellent dinner, and friendly, efficient service. The atmosphere was warm and relaxing, and overall it felt like good value for the price.Only drawback was the TV system, which lagged and cut off our movie due to a Netflix login issue. Otherwise, a highly enjoyable stay we’d gladly repeat. Rakel Rut Kristjánsdóttir, Marketing at Hotel Ork, responded to this review Dear Daði F,Thank you so much for your wonderful review and for choosing to stay with us at Hotel Örk. We are delighted to hear that you enjoyed your spacious and clean room, the dinner, and the friendly service from our team. It is also great to know that you found the atmosphere warm and relaxing.We truly appreciate you mentioning the issue with the TV system and Netflix. We are sorry for the inconvenience this caused and are currently looking into improvements to ensure a smoother experience for our guests.We are very happy to hear that you would gladly stay with us again, and we look forward to welcoming you back on your next visit.Warm regards,Rakel and Team Hotel Örk

  • User:797jitins

    Trip type: Couples

    Never have seen a hotel as commercial as this !!!

    rating23 Mar 2026

    We had a very unpleasant experience during our visit. As vegetarians, we had a few simple and reasonable requests regarding our food and serving preferences. Unfortunately, the staff showed no willingness to listen or accommodate us.When we asked for glass plates or basic cutlery, we were bluntly refused and told that “this is not the norm in Iceland.” This response felt dismissive and insensitive rather than helpful or informative.They charged 400 ISKWhat made matters worse was the behavior of the gentleman at reception, Mr. Joseph. His attitude came across as sarcastic and unwelcoming—at one point, it even felt like we should be “glad they didn’t charge us for speaking.” This level of customer service is completely unacceptable and frankly quite shocking.Overall, this was one of the worst customer service experiences we’ve had. The lack of respect, unwillingness to accommodate reasonable requests, and rude attitude made us feel unwelcome. We would not recommend this place to anyone expecting basic courtesy and hospitality. Rakel Rut Kristjánsdóttir, Marketing at Hotel Ork, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and that your stay did not meet your expectations.We sincerely apologize that you felt your requests were not listened to or accommodated. This is not the level of service we aim to provide, and we regret that your interaction with our team left you feeling unwelcome. We also take your comments regarding communication and attitude very seriously.Please rest assured that your feedback has been shared with our management team and will be addressed internally. We always strive to treat our guests with respect and understanding, and it is clear that we fell short in your case.We truly regret your experience and appreciate you bringing this to our attention.Best regards, Rakel and Team Hotel Örk

  • User:ivg74

    Trip type:

    Nice stay

    rating16 Mar 2026

    My wife and I had a pleasant stay at the hotel, all the facilities were exemplary, a comfortable atmosphere, good food and good service. Thank you for everything. Rakel Rut Kristjánsdóttir, Marketing at Hotel Ork, responded to this review Dear ivg74,Thank you very much for your wonderful review and for choosing to stay with us at Hotel Örk. We are delighted to hear that you and your wife had a pleasant stay and enjoyed the comfortable atmosphere, our facilities, as well as the food and service.Your kind words mean a lot to our team and will be shared with them.We truly hope to welcome you both back again in the near future.Best regards,Rakel and Team Hotel Örk

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