Mercure Budapest Castle Hill

Recent Reviews: 190

• User:matthartfree

  Trip type: Business

  Nice hotel overpriced. Sub standard food

  07 Jun 2026

  Nice hotel, but I'd avoid the restaurant. I ordered the noodles (beef cheek with a noodle side), but was served meat and lentils instead. When I pointed this out, the waiter insisted that the lentils were Hungarian noodles! Henriette Viglasi-Vincze, Other at Mercure Budapest Castle Hill, responded to this review Dear matthartfree,Thank you for your feedback. I sincerely regret that your dining experience did not meet expectations and that there was a misunderstanding regarding your order. We appreciate your comments and will use them to enhance our service and offerings.Henriette Viglasi-VinczeDeputy General Manager

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• User:livbethany

  Trip type: Friends getaway

  Nice but overpriced & overrated

  25 Jan 2026

  Lovely decor, spacious enough rooms, comfortable beds, however the rooms were boiling. The AC didn’t work very well at all. Sleeping with window open in late January (it’s literally been snowing) and still waking up sweating resulting in restless sleep each night. The breakfast buffet was wayyyyy over priced for what it is. One of the most expensive buffet breakfasts I’ve seen, considering the building is shared with IBIS, I’m curious if they charge mercure guests more due to the hotel being a ‘4-star’ (3.9 on here) for the same food or whether the overpriced breakfast is supposed to be budget friendly too. The first 24hrs we had no WiFi due to connection issues which sucked as it cost me more to use my mobile data. We had to connect to some conference WiFi for the rest of our stay, only after going up to reception to complain.Communal space was nice, the dinner selection wasn’t the best at all. Nothing available for a fussy eater. The gentleman playing the instrument was lovely & and the staff were all friendly too. Henriette Viglasi-Vincze, Other at Mercure Budapest Castle Hill, responded to this review Dear Bethany,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. We appreciate your compliments on our decor, room spaciousness, and the comfort of our beds. However, I am sorry to learn that the temperature in your room was not conducive to a restful night’s sleep. Our maintenance team consistently monitors the air conditioning systems to ensure they function properly, and your comments will be noted for further consideration.Regarding the breakfast pricing, we strive to offer a variety of options that cater to different tastes and budgets. Our rates reflect the quality of ingredients and service, and we appreciate your input on this aspect. I regret the inconvenience you experienced with the WiFi connection during your stay. Our team is always available to assist guests with any connection issues.We are glad to hear you enjoyed the communal spaces and the musical entertainment provided. Your feedback will guide us in enhancing our offerings for all guests.Sincerely,Henriette Viglasi-VinczeDeputy General Manager

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• User:zebedees

  Trip type: Friends getaway

  Mixed views of our stay.

  12 Dec 2025

  We stayed here as a group of 4 people last week as we wanted to come to Budapest for the Chrismas markets and this was a convieniently located hotel. We arrived on the Thursday afternoon and the check-in was smooth and the rooms were quite comfortable, although the decor wasn't that wonerful. All of the reception staff were friendly and helpful but the problem came when we went for breakfast on the Friday morning. A woman at the door of the breakfast room took our room number and although she initially let us go through, she came up to our table to say that our breakfast was not included and so we would have to pay. I went on my own with her back to her podium and said that I would pay in cash, HUFs. It was the start of our holiday and we had only used the HUFs once so we knew how much we had remaining with detailed receipts of the amount that we had from our currency exchange provider. I was trying to get the right amount in cash for the total that she said and I was starting to give her the amount but she said that it wasn't enough and before I had chance to do it myself, she quickly took some notes out of my hand and insited that it was correct and without giving me the opportunity to check it for myself, then the notes quickly disappeared before I had chance to ask and verify any further, leaving me feeling very uncomfortable and at that point thinking that it was the wrong amount. Back at the table, I, with the help of the rest of our party, counted the remaining notes and discovered that the total did not add up to what we were expecting and we were missing some money. We thought it best to reserve and pay for the other days breakfasts at reception in light of the uncomfortable experience. Also, the price of buffet breakfast in the first place is very high for the standard that it was, and at busy times the room can get very congested with everyone scrambling to get to the buffet. Henriette Viglasi-Vincze, Other at Mercure Budapest Castle Hill, responded to this review Dear Zebedees,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process smooth and enjoyed the comfort of your room, as well as the friendliness of our staff.However, it is concerning to learn about your experience during breakfast. We strive to provide clarity regarding our breakfast policies, and I regret that this was not the case during your visit. Your comments will be reviewed to ensure that our team is better equipped to handle such situations in the future. Additionally, I understand your concerns regarding the pricing and congestion during busy meal times. Your insights are valuable, and we will take them into account as we continually seek to improve our service and offerings.We appreciate your understanding and hope to welcome you back for an improved experience in the future.Sincerely,Henriette Viglasi-VinczeDeputy General Manager

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• User:fred146

  Trip type: Solo travel

  No Mercure (Accor) customer service

  12 Dec 2025

  I have stayed here a few times before and had no real issues, but I think this hotel (well, 2 hotels as the Ibis is really part of the same) must have had a new management team or something else...I was allocated room 733 on check-in and here is where the problems started. I was told AT CHECK-IN (not before, terrible communication!) that I could not have my usual pre-authorisation (I prefer to pay for everything in one go at the end rather than have many individual credit card transaction, notwithstanding the points missed out on).This was not to be a problem though - as ALL services in the hotel were closing early anyway because (apparently) a new computer system was being installed! The bar for example closed at 22:00 rather than midnight, even convincing bar staff I had a free drink was hard going (and that was at 21:55). We had not been told at all!!This was not to be the end of my disappointment though - at ca. 02:15 very loud door slamming / shouting was heard outside in the corridor. It appears that the room directly opposite mine had a constant stream of visitors who were very drunk and stopping everybody else around from getting sleep! This went on until 04:00 when even they decided it was time to sleep...Next time I stay in Budapest I will almst certanily never stay here again - any visit to a hotel is only ever as good as your last! Henriette Viglasi-Vincze, Other at Mercure Budapest Castle Hill, responded to this review Dear Fred,Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the communication regarding your payment preferences and the early closure of our facilities due to the installation of a new computer system. We strive to keep our guests informed about any changes, and I regret that we fell short in this instance.Furthermore, I am truly sorry for the disturbances you faced from noise in the corridor during the night. Rest assured, we take guest comfort seriously and will consider your comments carefully to enhance our services in the future. Your experience is important to us, and I understand how vital a peaceful environment is for a pleasant stay.Thank you once again for your valuable insights. I hope you might reconsider staying with us in the future.Best regards,Henriette Viglasi-VinczeDeputy General Manager

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• User:bowers1988

  Trip type: Family

  1 night stay

  12 Nov 2025

  Stayed here for 1 night in August. Very nice modern hotel in a decent location. Very nice walk into the centre of Budapest. Staff very friendly and polite. Henriette Viglasi-Vincze, Other at Mercure Budapest Castle Hill, responded to this review Dear bowers1988,Thank you for your positive feedback regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed our modern facilities and found our staff to be friendly and polite. We hope to welcome you back soon.Henriette Viglasi-VinczeDeputy General Manager

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