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Metropole Urban Hotel

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Metropole Urban Hotel

locationHeraklion City, Crete

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About Metropole Urban HotelAbout Metropole Urban Hotel

Location

Centrally located in Heraklion, this hotel is about 5 km from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units have a sea view. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. A hairdryer is provided in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, windsurfing, a sauna and massage treatments. A dance club and a nightclub round out the entertainment options.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Metropole Urban Hotel Amenities at Metropole Urban Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

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      Massage

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      Sauna

    • -

      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

43

Very Good

14

Average

4

Poor

3

Terrible

1

Recent Reviews: 65

  • User:Mary L

    Trip type:

    A Wonderful Hotel in Every Way

    rating29 Sept 2025

    The staff at reception was the best. Very welcoming. We will always be grateful for an early check in after arriving on the ferry. Our first day visiting this beautiful city would have been greatly...

  • User:Mikey M

    Trip type:

    Hotel website is inaccurate

    rating19 Sept 2025

    The hotel website is inaccurate. There is no airport shuttle. We had assumed breakfast was included with our room rate. We were mistaken. We had also assumed the lights would function properly and...

  • User:B C

    Trip type:

    Scam warning - avoid doing business with them

    rating18 Aug 2025

    Fraud. AVOID. They are either a bad business or a fake company. I reserved one room, but they attempted to charge me twice. They were very pleasant people, even as we communicated clearly multiple...

  • User:Cassi Jo W

    Trip type: Couples

    Heart of the city.

    rating23 Jun 2025

    Maria at the front desk was extremely helpful for all of our questions! We arrived in the evening, hungry and tired, she made a call right away to reserve us a table at a wonderful local restaurant...

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