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Castello City Hotel

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Castello City Hotel

locationHeraklion City, Crete

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About Castello City HotelAbout Castello City Hotel

Location

This hotel is located directly beside the beach in the seaside village of Sissi and is ideally situated inside the old Venetian walls which surround Heraklion and its numerous sights. Guests will reach the centre of Heraklion in approximately 500 m.

Facility

The hotel has a lift and features 68 non-smoking rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a steam bath and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Castello City Hotel Amenities at Castello City Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Foyer

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      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

    • -

      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

    • -

      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

    • -

      Full Board

    • -

      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Golf

    • -

      Gym

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      Indoor Pool

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      Massage

    • -

      Number of Pools

    • -

      Steam bath

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

City Centre

500 m

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

245

Very Good

309

Average

140

Poor

59

Terrible

60

Recent Reviews: 813

  • User:Derek T

    Trip type:

    Breakfast at Castello City

    rating29 Sept 2025

    Good selection of fresh fruits and vegetables. Plenty of warm breakfast foods as well. Enjoyed the roasted peppers and spinach pie.

  • User:Mitch G

    Trip type:

    Hotel breakfast is a smart way to get adventuring sooner

    rating16 Sept 2025

    Convenient breakfast before heading out to adventure. Food is good with a variety of options. Best to go before 8 to enjoy more space.

  • User:DayTrip33044197784

    Trip type: Couples

    Delicious Variety & Stunning Views

    rating16 Sept 2025

    The breakfast buffet at our hotel in Greece was fantastic! So many choices, from fresh fruit and pastries to hot dishes that kept us coming back for seconds. The best part was enjoying it all with an...

  • User:Kathy N

    Trip type:

    Come and See !!

    rating15 Sept 2025

    This hotel is Lovely and in the Perfect Location to visit Heraklion and the surrounding area!! All who work here are so kind and happy - helping to make a Wonderful Experience for the traveler!! But...

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