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Grand Serai Congress & Spa

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Grand Serai Congress & Spa

locationIoannina, Central and North Greece

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About Grand Serai Congress & SpaAbout Grand Serai Congress & Spa

Location

The hotel is situated on a 5 hectare estate in the heart of the historic city of Ioannina, one of the area’s most notable attractions. The historic Moni Panteleimonos with a museum is located very close to the hotel. The region of Ioannina is dominated by fragrant pine trees, especially around the old castle. The Paul Vrellis Museum is around 12 km away.

Facility

216 rooms are located on 4 storeys and can be reached by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The resort offers a number of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the complex can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels and WiFi ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A hot tub can soothe sore muscles (for a fee). For guests who wish to keep active, cycling/mountain biking and tennis are available. The resort offers indoor sporting activities such as aerobics or, for a fee, a gym. There is a wellness area with a spa, a steam bath, a hammam, a beauty salon and hydrotherapy treatments and, for an additional fee, a sauna and massage treatments. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. The complex also offers special catering options.

Payment

The resort accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Grand Serai Congress & Spa Amenities at Grand Serai Congress & Spa

  • Facilities

    • -

      Air conditioning

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      24-hour reception

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      24-hour check-in

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      Hotel Safe

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      Lifts

    • -

      Café

    • -

      Shops

    • -

      Hairdresser

    • -

      Bar(s)

    • -

      Restaurant(s)

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      Restaurant(s) with air conditioning

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with high-chairs

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      Conference Room

    • -

      Internet access

    • -

      WLAN access

    • -

      Room Service

    • -

      Laundry Service

    • -

      Medical Assistance

    • -

      Car Park

    • -

      Garage

    • -

      TV Room

    • -

      Restaurant(s) with smoking area

    • -

      Laundry Facilities

    • -

      Disability-friendly

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      Wifi

  • Beauty and Spa

    • -

      Massage

  • Building Information

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      Located on main road

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      Year of construction

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      Number of Floors - Main building

    • -

      Garden (m²)

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      Terrace (m²)

    • -

      Number of Rooms (total)

  • Category

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      Category (Official)

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      Category (Recommended)

  • Distances

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      City Centre

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      Beach

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      Lake

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      Ski Area

  • Hotel Type

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      City Hotel

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      Spa Hotel

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      Conference Hotel

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      Business Hotel

  • Hygiene

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      Protective hygiene screens

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      Social distancing regulations

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      Mandatory mask-wearing

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      Enhanced cleaning programme

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      Contactless payment

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      Protective masks for guests

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      Hand sanitiser

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      Medical teleconsultation

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      Housekeeping only upon request

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      Sanitiser dispenser

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      Hygiene training for staff

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      Use of commercially available disinfectants

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      Protective equipment for employees

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      No high-touch furnishings in public areas

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      No high-touch furnishings

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      Protective equipment for guests

  • Meals

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      Half Board

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      Full Board

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      Breakfast Buffet

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      à la carte Lunch

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      à la carte Dinner

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      Special Diet

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      Special Offers

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      Continental Breakfast

  • Object Information

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      Fax

    • -

      Telephone Hotel

  • Payment

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      American Express

    • -

      VISA

    • -

      MasterCard

    • -

      Diners Club

  • Room Facilities

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      Bathroom

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      Shower

    • -

      Bathtub

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      Hairdryer

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      Direct dial telephone

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      Satellite/cable TV

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      Internet access

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      Minibar

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      Fridge

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      King-size Bed

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      Carpeting

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      Air conditioning (centrally regulated)

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      Central Heating

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      Safe

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      Balcony/Terrace

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      TV

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      Double Bed

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      Wheelchair access

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Sun loungers

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      Parasols

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      Jacuzzi

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      Sauna

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      Sun terrace

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      Steam bath

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      Aerobics

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      Gym

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      Cycling/Mountain Biking

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      Tennis

    • -

      Number of Pools

    • -

      Heated Pool(s)

    • -

      Aerobics

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

620

Very Good

279

Average

115

Poor

27

Terrible

28

Recent Reviews: 1069

  • User:Jonoop

    Trip type: Couples

    A truly Grand experience

    rating24 Feb 2026

    A lovely hotel in the true Grand sense of the word - oozing charm and style in a great location. All the staff were very kind and most helpful - Andreas in the restaurant in particular. We will definitely stay here again. E-Sales Akti Ariadni, Μάρκετινγκ at Grand Serai Congress & Spa, responded to this review Dear Jonoop,Thank you so much for your wonderful feedback! We are delighted that you enjoyed your stay. It’s especially lovely to hear your kind words about our team.We look forward to welcoming you back soon.Best regards,The Hotel Management

  • User:Julia M

    Trip type: Family

    Disappointing Experience at a Premium Price Point

    rating12 Oct 2025

    The hotel exudes historic charm, with grand architecture and traditionally styled interiors that evoke a sense of old-world elegance. However, the property does show signs of age, and certain aspects would benefit from thoughtful refurbishment; particularly given the premium pricing.Service was a clear strength. From arrival to departure, the staff were consistently warm, professional, and accommodating and very clean. Breakfast was another highlight: an extensive selection, well-presented, and served by genuinely friendly team members who enhanced the experience.That said, several oversights detracted from the overall value. Most notably, the spa was closed, no reason given - until the end of October; something that was not disclosed at the time of booking, despite our reservation being made directly through the hotel. This lack of transparency was disappointing, especially as the spa was a key reason for choosing the property.Additionally, the guest room was uncomfortably warm. When we queried the air conditioning, we were told it had been deactivated;a surprising decision, with no satisfactory alternative offered, we slept with the windows open, not ideal. Also the corridors leading to rooms, were badly lit, so dark, I had to use the torch on my phone. Only one extra pillow and dressing gown provided. While the hotel has much to offer, particularly in terms of ambiance and service, the experience did not fully align with the expectations set by the rate. I would advise future guests to inquire proactively about key amenities, as important details may not be communicated unless specifically requested. E-Sales Akti Ariadni, Μάρκετινγκ at Grand Serai Congress & Spa, responded to this review Dear Julia,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are delighted to hear all your positive mentions. We are, however, truly sorry to learn that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the temporary closure of the spa. Your feedback has been shared with our team to ensure that such information is always clearly conveyed to future guests. However please note that this information is available on our website.We also regret the discomfort caused by the room temperature. The air-conditioning system is centrally managed based on the outside temperature. We understand though, that our guests have diverse preferences.We hope you will consider returning in the future, allowing us the opportunity to provide a stay that reflects our value and dedication. Best regards,The Hotel Management

  • User:Polderpolder

    Trip type: Couples

    Tired rooms

    rating20 Aug 2025

    This is a monumental hotel with some issues to address! The corridors were basically unlit during our stay which caused an uncomfortable feeling. The room and the bathroom were tired. The beautiful wooden floor needed a new varnish urgently, the heavy drapery of the curtains and the chaise longe was so old that that a slight smell of cigarettes was still noticed, there were only two cushions on the enourmous bed. When showersing the water was noy properly drained and the kitting showed dangerous gaps. For breakfast there was no fresh fruit juice, only orange lemonade and the fruit section consisted of slices of melons and machine cut cubicles of apple. Coffee was the worst during our three week holiday in Greece. The swimming pool was only opened from 11 a.m until 7 p.m. There was loud music and advertisements by the local radio station and the sunbeds could need a proper cleaning. All in all, there is work to be done in what once was a beautilful hotel. An exception has to be made for the staff at the reception desk: they were very friendly, attentive and professional. E-Sales Akti Ariadni, Μάρκετινγκ at Grand Serai Congress & Spa, responded to this review Dear Polderpolder,We appreciate your feedback as it helps us improve our service and facilities. We are pleased to hear your kind words about our reception team — your recognition of their friendliness, attentiveness, and professionalism means a lot.At the same time, we are sincerely sorry to learn that several aspects of your experience fell short of your expectations. Please rest assured that we will address all the points of your dissatisfaction with our hotel team. Your feedback will guide us in prioritizing improvements where is necessary. Thank you again for taking the time to share your experience.Best regards,The Hotel Management

  • User:Elena L

    Trip type: Friends getaway

    Lovely hospitality!

    rating29 Jul 2025

    Great location! The hotel was amazing, spacious rooms, great breakfast, lovely and polite staff. The facilities were really impressive, loved the Spa area and swimming pool. Hopefully I will return soon. E-Sales Akti Ariadni, Μάρκετινγκ at Grand Serai Congress & Spa, responded to this review Dear Elena,Thank you so much for your wonderful feedback! We truly appreciate your kind words and look forward to welcoming you back again soon!Best regards,The Hotel Management

  • User:Eleni C

    Trip type: Family

    Amazing

    rating01 Jan 2025

    Amazing staff, the hospitality was unbelievable, friendly and always ready to assist at their best! The hotel is their people! The room was perfect for 4 persons with 2 different bedrooms! Totally recommended and the Christmas vacation was unforgettable for our family! Special bravo to the pianist!! Will come back!!! Hotel Management, Άλλο at Grand Serai Congress & Spa, responded to this review Dear Eleni,Thank you for taking the time to leave such a lovely review, we are thrilled that you enjoyed your stay at the Grand Serai Congress & Spa.Looking forward to welcoming you again.Best regards,The Hotel Management

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