Staycity Aparthotels Heidelberg

Name: Staycity Aparthotels Heidelberg
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Heidelberg, germany
Telephone: +44-204-505-9777
Rating: 4.2

Heidelberg, Heidelberg

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About Staycity Aparthotels Heidelberg

Location

This hotel is located in Heidelberg.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Central heating ensures that rooms maintain just the right temperature. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the apartment hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and callisthenics. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Staycity Aparthotels Heidelberg

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Cycling/Mountain Biking
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  Gym

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

252

Very Good

121

Average

Poor

Terrible

Recent Reviews: 474

User:Rachy3001
Trip type: Couples
Disappointing stay
04 Oct 2025
I had high hopes for this Staycity based on my husband’s positive experiences with the brand in the UK, but unfortunately, this location fell short.We booked a one-bedroom apartment for three nights as part of a train trip across Europe, planning to rest, do some laundry, and enjoy the convenience of a self-catering space.Our apartment was located right next to the laundry room, and on arrival, we were greeted by a strong smell of cigarette smoke. Upon checking the balcony, we found cigarette butts and a plastic bottle being used as an ashtray.The apartment itself was fine overall — the kitchen was well equipped, and the bed was comfortable — but it was dusty in places (I even had to wipe down the coat hangers before using them), and the safe had been locked open.We were also disappointed to discover that the laundry facilities were operated by a third party, requiring payment through an app to use the machines. This wasn’t mentioned on the Staycity website. The washing machines themselves were not particularly clean — I had to wipe the door seals before feeling comfortable using them.While this property served as a reasonable base for our travels, the overall experience didn’t meet our expectations, and we wouldn’t choose to stay here again. Ilka Johnson, Guest Services / Front Office at Staycity Aparthotels, Heidelberg, responded to this review Dear Guest,Thank you very much for staying with us and for taking the time to share such a detailed review. We sincerely apologize for the inconveniences you experienced during your stay — this does not reflect the standards we strive to uphold.Please rest assured that we are addressing your feedback with our external cleaning company to ensure this does not happen again.While we understand that this experience may have discouraged you from returning, we truly hope to be given another opportunity to show you the level of service we are known for.Warm regards,Ilka JohnsonGuest Service Manager
User:skash
Trip type: Couples
Nice place to stay
17 Sept 2025
It was lovely and the staff were excellent. Clean friendly and good atmosphere. We got in early and they were kind to get a room ready for us 4 hours before check in. Ilka Johnson, Guest Services / Front Office at Staycity Aparthotels, Heidelberg, responded to this review Dear skash,Thank you so much for staying with us and for your lovely review!We’re especially grateful for your kind words about our staff — it means a lot to hear that you found them so friendly and helpful.We’re glad we could make your early arrival more comfortable, and we hope to welcome you again soon!Warm regards,Ilka JohnsonGuest Service Manager
User:Nivard R
Trip type: Couples
Great installations , service and housekeeping need a lot of work.
02 Aug 2025
We didn’t had the best experience. Hotel is nice , installations are great , but service needs a lot of work. Our garbage was never collected in spite of placing the sign everyday . On the 4th day housekeeping removed the sign without collecting anything .We tried communicating with reception , no result . We were never really heard. Ilka Johnson, Guest Services / Front Office at Staycity Aparthotels, Heidelberg, responded to this review Dear Nivard R,Thank you for your feedback and for staying with us. We're truly sorry to hear that your experience did not meet expectations, especially regarding the housekeeping and communication issues. This is certainly not the level of service we aim to provide, and we will follow up with our team to ensure this does not happen again.We appreciate your kind words about our hotel and facilities, and we hope to have the chance to welcome you again and offer you a much better experience.Warm regards,Ilka JohnsonGuest Service Manager
User:olhanovikova
Trip type: Business
Nice hotel in a practical location
04 Jun 2025
The hotel is new, clean and modern. Rooms have everything you might beed, including a small kitchen. The location is good next to the main train station. The town center can be reached on foot or by public transport, but it takes some time to get there. Ilka Johnson, Guest Services / Front Office at Staycity Aparthotels, Heidelberg, responded to this review Good afternoon,Thank you very much for taking the time to write this review. We are glad to read that the rooms were to your needs and liking. We are also happy that you were satisfied with the location as well.We definitely look forward to welcoming you again soon and wish you all the best until then.Kind regards,Pamela VasilevaFront Office Manager
User:friessr
Trip type: Business
StayCity-HD
26 May 2025
This hotel felt like a natural home away from home. I was so impressed with the level of comfort and attention to detail. I highly recommend StayCity because of its location, clean and comfortable rooms, and amenities.The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. Ilka Johnson, Guest Services / Front Office at Staycity Aparthotels, Heidelberg, responded to this review Good evening,We are very happy to hear you felt at home here. This is one of the biggest compliments we can receive as hosts. Furthermore, we are glad that our staff assisted you and contributed to you having a good time. It is lovely to hear that both the rooms, their cleanliness and the location of the hotel were to your liking.We definitely look forward to welcoming you again soon and wish you all the best until then.Kind regards,Pamela VasilevaGuest Service Manager