NOVUM Hotel Hamburg

Recent Reviews: 332

• User: Jacqui M

  Trip type: Friends getaway

  WARNING!!!!!! DO NOT BOOK!

  I booked Novum Hotel Hamburg Stadtzentrum through Opodo and later found it’s in a red light area with shared bathrooms, which wasn’t made clear. When I tried to cancel, or move hotels within the group, both Opodo and the hotel and their reservation team, kept passing me back and forth - spent hours on the phone! No one took responsibility. I booked a Premier Inn and lost my Novum hotel payment. Ve… Read moreI booked Novum Hotel Hamburg Stadtzentrum through Opodo and later found it’s in a red light area with shared bathrooms, which wasn’t made clear. When I tried to cancel, or move hotels within the group, both Opodo and the hotel and their reservation team, kept… Read more

• User: Inge H

  Trip type: Family

  Lying manager and rooms full of mould

  Awful hotel and surroundings. The hotelrooms were full of mould and smell. We and two other families were promised a refund by the manager when we said it wasn't possible for us to stay in there, but when we applied for refund later they never responded so we had to pay even though we didn't stay there. We tried to take it through travellink, where we booked our stay, but they didn't managed to ge… Read moreAwful hotel and surroundings. The hotelrooms were full of mould and smell. We and two other families were promised a refund by the manager when we said it wasn't possible for us to stay in there, but when we applied for refund later they never responded so we… Read more

• User: Tamol96

  Trip type: Couples

  Basic hotel on a terrible street

  Should have read reviews before we booked, hindsight’s a wonderful thing! Took us a while to find the hotel as Google maps wasn’t picking it up but eventually we got there, we were a bit put off by the massive sex shop next door but laughed it off. Room was very basic but luckily we had a relatively clean room, which from the reviews I’m reading there wasn’t many, so thank god! Except the carpets,… Read moreShould have read reviews before we booked, hindsight’s a wonderful thing! Took us a while to find the hotel as Google maps wasn’t picking it up but eventually we got there, we were a bit put off by the massive sex shop next door but laughed it off. Room was ve… Read more

• User: Petra A

  Trip type: Family

  Very disappointed!

  Dear friends,Unfortunately it was very disappointing.From moulds in the bathroom as well as in the room.The carpet so stained that we had to keep shoes on even to go to the bathroom.It was disgusting. No air conditioning, no fridge.The breakfast was ok, but every second day the bread rolls tasted from previous day, left over - very hard. The staff are very nice and helpful.The location is very goo… Read moreDear friends,Unfortunately it was very disappointing.From moulds in the bathroom as well as in the room.The carpet so stained that we had to keep shoes on even to go to the bathroom.It was disgusting. No air conditioning, no fridge.The breakfast was ok, but ev… Read more

• User: thomaslY5855YK

  Trip type: Friends getaway

  Can’t give a full review

  We got to the hotel. Man at reception said that was an issue with our room and told us to go to another one of the hotels down the road. This new hotel was much more welcoming inside with a proper lobby, friendly staff and nice rooms. Lucky us! :)The hotel that I’m writing the review on looked like a cheap and not so cheerful place. Although, I didn’t get past reception so maybe the rooms & ba… Read moreWe got to the hotel. Man at reception said that was an issue with our room and told us to go to another one of the hotels down the road. This new hotel was much more welcoming inside with a proper lobby, friendly staff and nice rooms. Lucky us! :)The hotel tha… Read more