Best Western Plus Welcome Hotel Frankfurt

Recent Reviews: 397

• User: Gmoney71

  Trip type: Business

  Good value hotel

  Good value hotelThe hotel is located in a good location for easy access to the CBD.My standard room was clean and functional.The bathroom was spotless and I liked the glass between the bathroom and bedroom, nice touch.There is a handy self-service shop in reception with drinks and snacks available 24/7.My only small gripe was the AC.in my room didn't seem to work so my room was hot.I'm surprised b… Read moreGood value hotelThe hotel is located in a good location for easy access to the CBD.My standard room was clean and functional.The bathroom was spotless and I liked the glass between the bathroom and bedroom, nice touch.There is a handy self-service shop in rece… Read more

• User: MINET C

  Trip type: Business

  Good place for a seminary… except if you have special medication.

  I was there for a business trip for 2days, 1 night. Everything was really nice and well organized: the room, the conference room, the breakfast and lunch. Only one point: I have a condition and need to travel with some medication that need to stay in the refrigerator. I know a lot of hotel do not have fridge in each guest rooms, but all the hotel I went so far (even 2 or 3* hotels) offered to keep… Read moreI was there for a business trip for 2days, 1 night. Everything was really nice and well organized: the room, the conference room, the breakfast and lunch. Only one point: I have a condition and need to travel with some medication that need to stay in the refri… Read more

• User: Kathrynmorrow

  Trip type: Family

  Disappointing Experience Despite Clean Rooms

  We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast.When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a… Read moreWe stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast.When we arrived, the kids’ beds hadn’t been set… Read more

• User: Blanca A

  Trip type: Family

  HORRIBLE

  Terrible experience, they have charged the room twice and 15 days after, 3 calls and 2 emails, still no answer and of course, NO MONEY BACK. Lee West, Geschäftsführer at Best Western Plus Welcome Hotel Frankfurt, responded to this review Dear Guest,thank you for bringing this matter to our attention. We are very sorry to hear about your experience and sincerely apologize for the inconvenience… Read moreTerrible experience, they have charged the room twice and 15 days after, 3 calls and 2 emails, still no answer and of course, NO MONEY BACK. Lee West, Geschäftsführer at Best Western Plus Welcome Hotel Frankfurt, responded to this review Dear Guest,thank… Read more

• User: nwood1976

  Trip type: Business

  Frank is the ⭐️ of the show

  A great little hotel for business and exploring the City Clean and functional whilst ideally located literally next to a tram station providing easy access to the whole of the City Frank the barman is the real star of the venue. Serving drinks with a smile and genuinely friendly approach to serving customers and moving drinks, his mixing of a cocktail is second to none. A genuine credit to the est… Read moreA great little hotel for business and exploring the City Clean and functional whilst ideally located literally next to a tram station providing easy access to the whole of the City Frank the barman is the real star of the venue. Serving drinks with a smile and… Read more