INNSiDE Dusseldorf Derendorf

Recent Reviews: 856

• User: Curiosity62776371191

  Trip type: Business

  Worst customer service on universe

  16 Oct 2024

  Horrible customer service.I had a situation recently that I tried to cancel my reservation 24h in advance due to covid situation. I kindly asked to understand my situation and have at least partial refund, that they declined mentioned Terms and Conditions. So I paid the full price in advance, and they probably offered my room to someone else and got the money from that person too.Nice business guy… Read moreHorrible customer service.I had a situation recently that I tried to cancel my reservation 24h in advance due to covid situation. I kindly asked to understand my situation and have at least partial refund, that they declined mentioned Terms and Conditions. So… Read more

• User: traveltalesofales

  Trip type: Couples

  Remote and Quiet.

  01 Jan 2024

  The hotel itself is not bad, and quite modern and loaded with all key creature comforts. However, its biggest Achilles heel is its remote location. Unless you love living in a neighborhood engulfed in suburban vibes, this is not a great option for a visit to the lovely city located by the Rhine. You are better off staying closer to the old town. LOCATION: 10 minutes taxi drive away from the old to… Read moreThe hotel itself is not bad, and quite modern and loaded with all key creature comforts. However, its biggest Achilles heel is its remote location. Unless you love living in a neighborhood engulfed in suburban vibes, this is not a great option for a visit to t… Read more

• User: zoetherese

  Trip type: Business

  Treated like a nuisance

  24 Apr 2022

  I stayed one night on a business trip. Upon arrival around 8pm I was told I had been upgraded a level of room due to the hotel being fully booked. I thought this was lovely until I entered the room which was uncomfortably hot. I called down to ask if I was using the aircon incorrectly, only to be told that it was in fact not working - something they clearly knew but had neglected to tell me. I ask… Read moreI stayed one night on a business trip. Upon arrival around 8pm I was told I had been upgraded a level of room due to the hotel being fully booked. I thought this was lovely until I entered the room which was uncomfortably hot. I called down to ask if I was usi… Read more

• User: Silberschnabel

  Trip type: Business

  Unfriendly treatment by reception

  21 Apr 2022

  I stayed at this hotel as an airline pilot. Upon checkout I had a very unpleasant experience with the young receptionist. It was basically an argument whether I was allowed to drink a coffee from a coffee machine in the lobby. Whilst the hotel has nice rooms I was never treated with such disrespect in my entire career. Fariba Gholamalischahi, Guest Services / Front Office at INNSiDE by Melia Du… Read moreI stayed at this hotel as an airline pilot. Upon checkout I had a very unpleasant experience with the young receptionist. It was basically an argument whether I was allowed to drink a coffee from a coffee machine in the lobby. Whilst the hotel has nice rooms I… Read more

• User: 635delfinak

  Trip type: Business

  Thanks Simon

  21 Mar 2021

  Hello my name si Delfina and Im currently staying in the hotel. I wanted to highlight the work of Simon here in the Hotel. He Is very profesional and always try to help me with any kind of problem I may have. Thanks Simon!!! Kutlay Yergök, Geschäftsführer at INNSiDE by Melia Dusseldorf Derendorf, responded to this review No, thank YOU 635delfinak. :-)I was delighted to read your fantastic com… Read moreHello my name si Delfina and Im currently staying in the hotel. I wanted to highlight the work of Simon here in the Hotel. He Is very profesional and always try to help me with any kind of problem I may have. Thanks Simon!!! Kutlay Yergök, Geschäftsführer a… Read more