Mercure Hotel Berlin City West

Recent Reviews: 721

• User: Guillermo S

  Trip type: Business

  Poorly mantained

  I would start with the basics. There’s a lot of inconsistencies the „ free parking“ means park outside at the street, the hotel itself has no parking on site. The hotel was I would assume at its glory many years ago and since then it’s poorly maintained. The carpets are very dirty, stained, also walls in general a very bad experience. The breakfast was not good as well coffee was tasting burnt and… Read moreI would start with the basics. There’s a lot of inconsistencies the „ free parking“ means park outside at the street, the hotel itself has no parking on site. The hotel was I would assume at its glory many years ago and since then it’s poorly maintained. The c… Read more

• User: Sofus S

  Trip type: Family

  Really Nice staff

  The hotel was better than i thought. The pool was extremly Nice and The staff too. The food was so delicios and The rooms were Nice and clean and The bed was comfortable. would defendly recomment:) Free parking just outside hotel - also The possebility of charging e-car Stefanie Bobon, General Manager at Mercure Hotel Berlin City West, responded to this review Dear guest, Thank you very much… Read moreThe hotel was better than i thought. The pool was extremly Nice and The staff too. The food was so delicios and The rooms were Nice and clean and The bed was comfortable. would defendly recomment:) Free parking just outside hotel - also The possebility of char… Read more

• User: sdr1690

  Trip type: Solo travel

  Worst hotel I’ve ever seen

  Pure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now.Arrived to find every single bit of glass at the front of the hotel smashed, we were told it had been like that for one month, that says absolutely everything you need to know.Avoid a… Read morePure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now.Arrived to find every single bit of glass a… Read more

• User: eirecoretraveller

  Trip type: Friends getaway

  good hotel

  stayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an issue with the room safe immediately after notifying them about the issue (just needed new batteries). didn't eat there because the bar and re… Read morestayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an is… Read more

• User: waynewD8795RX

  Trip type: Solo travel

  Worst customer service

  Worst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we cannot do anything. I find this disgusting that they cannot have some decency to look into this further. Stefanie Bobon, General Manager at… Read moreWorst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we ca… Read more