Hotel Zoo Berlin

Recent Reviews: 1398

• User: 4PeterV

  Trip type: Couples

  Comfortable but poor service.

  We enjoyed our stay at this most stylish hotel which is well located. But much could be gone to improve service. We were there in a Sunday. The restaurant was not opened. No one at the desk was very helpful offering suggestions. one young man at the desk just stared at his screen. Another clerk had little idea where we might eat. Another suggested an Italian restaurant and that reservations were n… Read moreWe enjoyed our stay at this most stylish hotel which is well located. But much could be gone to improve service. We were there in a Sunday. The restaurant was not opened. No one at the desk was very helpful offering suggestions. one young man at the desk just… Read more

• User: jpjfwood

  Trip type: Couples

  Great stay in a cool hotel

  One of the best hotels I have stayed in. The decor in the hotel and rooms was really relaxing and cool. The breakfast was great everything you could want and cooked to order if required. Nothing was too much of a problem. Special thanks must go to Grit in Reservations who could have been more helpful when we had to delay our stay when my elderly mother fell at home. She handled the situation with… Read moreOne of the best hotels I have stayed in. The decor in the hotel and rooms was really relaxing and cool. The breakfast was great everything you could want and cooked to order if required. Nothing was too much of a problem. Special thanks must go to Grit in Rese… Read more

• User: Railroadtycoon3

  Trip type: Family

  Stylish and Comfortable Hotel in a Great Location

  Stayed at Hotel Zoo Berlin due to its close proximity to Berlin Zoo and the train station. The journey from the airport was fairly straightforward and convenient.The hotel itself had a very plush feel as soon as you walked in. Check-in was quick, and the staff were friendly and helpful throughout our stay.Next to reception is the hotel lounge, which is spacious and filled with plenty of comfortabl… Read moreStayed at Hotel Zoo Berlin due to its close proximity to Berlin Zoo and the train station. The journey from the airport was fairly straightforward and convenient.The hotel itself had a very plush feel as soon as you walked in. Check-in was quick, and the staff… Read more

• User: Barbara B

  Trip type: Family

  A disgrace at the Grace restaurant

  We have stayed at Hotel Zoo Berlin multiple times, which makes this experience particularly disappointing.At the Grace Restaurant, we were given a poor table and told no others were available due to reservations. However, as the evening progressed, it became clear that this was not accurate, as several of those tables were later used differently.The atmosphere that developed made us very uncomfort… Read moreWe have stayed at Hotel Zoo Berlin multiple times, which makes this experience particularly disappointing.At the Grace Restaurant, we were given a poor table and told no others were available due to reservations. However, as the evening progressed, it became c… Read more

• User: Wander16662263364

  Trip type: Family

  Not recommend for families with kids

  Family stay – 2 adults and 3 teen children.The hotel has a really nice interior and a cool vibe throughout. The location is also very good and easy to get around the city from. The concierge team were helpful before our arrival and organised a private transfer for us to and from the airport which worked very well.However, there were several issues during our stay. Before arriving we had emailed an… Read moreFamily stay – 2 adults and 3 teen children.The hotel has a really nice interior and a cool vibe throughout. The location is also very good and easy to get around the city from. The concierge team were helpful before our arrival and organised a private transfer… Read more