Pullman Tbilisi Axis Towers

Recent Reviews: 100

• User:gattara3

  Trip type: Couples

  Customer service sadly lacking!

  31 May 2026

  The hotel was beautiful and the room was spacious and lovely. The lobby had interesting artwork. The breakfast room, on the 36th floor, was wonderful, with a spectacular view, and various stations with so many food options. However, the service was terrible. When I took a shower, the water poured out under the glass door all over the floor. I had to use the mat to wipe up all the water. The next morning I reported it at the front desk, and asked for more bathmats. I also reported that a light in the ceiling was burned out. They said they would look into the shower and fix the light. When we got back that evening, nothing had been done. I called reception. They said they would follow up with maintenance and housekeeping, but that they were both "very busy." No one came.I didn’t mention it the next morning. But when we got back to the hotel that evening, not only had nothing been done, but now we had no towels! No bath towels, no bathmats, no facecloths, and only 1 hand towel. It was obvious that housekeeping had come, yet the sink wasn’t cleaned (it was black and showed every mark). The wastebasket lid had been removed and was left sitting on the floor, and there was no bag in the wastebasket.On the last morning during that stay we requested a 6:45am wake-up call. They didn't call until 7am.We came back to Tbilisi later during the trip and stayed again at this hotel (we had no choice – it was an organized tour). Since the room we had the first time around had 2 single beds, I specifically asked this time for a “big bed.” The girl at the from desk said "big bed?" and I said yes. However, when we went upstairs, we found a room with 2 single beds. I went downstairs to have the room changed.When we returned to the hotel the following evening, we found that the cleaner had taken away one of the 2 hand towels without replacing it and also the only facecloth we had.I initially loved the hotel and would have given it 6 stars out of 5, but because of the poor service, they don’t deserve more than 2 stars. Customer service is everything, but they just don’t get it! Pullman Tbilisi Axis Towers, Marketing at Pullman Tbilisi Axis Towers, responded to this review Dear Valued Guest,Thank you for taking the time to share such detailed feedback regarding your stay with us.We are pleased to know that you enjoyed several aspects of your experience, including our facilities and overall hotel atmosphere. However, we are truly sorry to learn that the service you received fell short of your expectations and affected your overall impression of your stay.Please accept our sincere apologies for the inconveniences you experienced. We understand how disappointing it must have been when the concerns you raised were not addressed in a timely and consistent manner. Providing attentive service and ensuring our guests feel cared for are among our highest priorities, and we regret that we did not deliver on this commitment during your visit.Your comments have been shared with the relevant departments and management team, and appropriate follow-up actions are being taken to prevent similar situations in the future.We sincerely hope to have the opportunity to welcome you back in the future and restore your confidence in us by providing a smoother and more enjoyable experience.Sincerely,Pullman Tbilisi Axis Towers Team

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• User:Daniel V

  Trip type: Friends getaway

  Fantastic

  21 Mar 2026

  Fantastic hotel. I really recommend it. Very good service and good location

• User:ana p

  Trip type: Solo travel

  the best place

  27 Feb 2026

  An outstanding experience from start to finish. The service was exceptional, and everything was perfectly organized. Special appreciation to Supervisor Giorgi for his dedication and support. The third floor creates a truly special atmosphere. Highly recommended!

• User:KatiedT608TK

  Trip type: Couples

  It takes an effort to provide such a terrible experience…

  07 Jan 2026

  The worst experience in Tbilisi ever since the moment I’ve arrived to the hotel. Blocked parking in front of the hotel which makes it really difficult to get in with luggage, elevators that are not programmed correctly which makes journey to the room lasts app.10 mins (+ forget about any kind of security as you can get to the guest floors without key card), extremely dirty pool area… But most importantly terrible service - it started with silent check-in with zero info about hotel and lasted during all 5 days of my stay during which I’ve heard nothing from the staff, not even a greeting, or an eye-contact, or a simple smile - felt completely disappointed and unwelcomed. Guess staff were too busy playing with their cell phones in public area and smoking in front of the main entrance. One thing that all staff members have in common is total absence of hospitality and indifference. Seems management has abandoned this once nice hotel. Which is really a shame considering that the hotel is quite new, has nice design and facilities. Being a loyal Accor guest, after having seen this miserable property and the way Accor manages it, now I do not think I will ever choose any of Accor hotels. Pullman Tbilisi Axis Towers, Marketing at Pullman Tbilisi Axis Towers, responded to this review Dear Katie. Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations, especially as a loyal Accor guest. Your comments are taken very seriously.During periods of full occupancy, elevator wait times can be longer than usual, and we regret the inconvenience this caused during your stay. Regarding parking, limited availability during busy periods may also have impacted your arrival experience. The pool area, while it is a shared facility not directly managed by the hotel, we will address your observations with the relevant team to ensure it is properly maintained.We would also like to clarify that staff of the offices, located within the same building, often use our smoking area, which may have been mistaken as hotel staff behavior. Nevertheless, we deeply regret that you felt unwelcome and that the service you experienced did not reflect the hospitality standards we strive to uphold. Your feedback has been shared with our management and operations teams for immediate review and corrective action.We truly value your loyalty to Accor and hope that, despite this experience, you might consider giving us another opportunity in the future to demonstrate the level of service and comfort that is expected from our hotel.Sincerely,Irine,Quality Manager

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• User:Z F

  Trip type: Family

  This hotel is unsafe to stay in.

  05 Jan 2026

  We spent New Year’s Eve at the Pullman Hotel, and I can honestly say that this was the worst service experience I have ever had in my life. Starting from the reception staff and ending with the restaurant employees, everyone treated the guests in a rude and disrespectful manner.On New Year’s night, we had an Armenian event which itself went very well. However, due to the extremely poor attitude of the service staff, conflicts arose. After that, security staff together with service personnel got into physical confrontations with the guests. As a result, a fight broke out and many guests were injured.The hotel staff behaved like street hooligans, showing absolutely no tolerance or respect toward the guests. This was the last time we will ever stay at Pullman. Moreover, because of this experience and the way we were treated, we no longer even wish to visit Tbilisi. Pullman Tbilisi Axis Towers, Marketing at Pullman Tbilisi Axis Towers, responded to this review Dear Valued Guest,We’re sorry to hear that this was your impression of the evening. The situation has already been reviewed in detail and discussed with the event organizer. While we regret that your experience felt disappointing, guest safety and professionalism remain our priority. Thank you for taking the time to share your feedback.Sincerely,Irine,Quality Manager

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