Le Grand Hotel

Recent Reviews: 889

• User:emanemyhussein

  Trip type: Solo travel

  5-stars hotel

  14 Mar 2026

  The hotel is located just in front of the train station and tram. The staff are friendly and helpful they upgraded me to a spacious room with amazing view. Breakfast is varied and delicious. Will definitely visit again. Nathalie Tritre, Directeur général at Le Grand Hotel, responded to this review Dear Guests, Thank you so much for your compliments. Le Grand Hotel Strasbourg is a 3-star-hotel.We are delighted to hear that you had an excellent stay in your superior room and that we fully met all your expectations, particularly in terms of location, service and facilities. Thank you for highlighting the quality of our breakfast and our bedding, we do our utmost to achieve this level of quality.We hope to see you again at Le Grand Hotel *** Strasbourg.Best Regards, Mrs Thi Phuong NguyenFront Office Manager

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• User:Libole863

  Trip type: Solo travel

  Disappointing stay due to unprofessional staff

  06 Oct 2025

  AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests.I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one.At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left.I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am.When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here".This entire event shows serious failures in safety, professionalism, and privacy:-No night security protocol; staff knock on guests’ doors at 2 a.m. without verification.-Broken in-room phone and no peephole reflect clear safety risks.-The employee failed to confirm the caller’s identity.-He accessed and disclosed my full name aloud, a privacy violation.-His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination.-He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing.GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests.Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us". This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened.The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself.Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress. Directeur d'exploitation, Directeur général at Le Grand Hotel, responded to this review Dear guest,We apologize again for this incident and are sincerely sorry that your stay did not meet your expectations. We have taken note of your comment and would like to provide some clarification regarding the incident in question.Our receptionist received a call in the middle of the night and kindly responded to a guest's request for assistance. Based on your reaction, he understood that he had been the victim of a prank.This was an isolated, human error, and we immediately took the necessary measures to prevent such a situation from happening again.We regret that this incident disturbed your rest, and we apologized to you in person when you checked out, along with a commercial gesture.We understand that this experience may have been unpleasant, but it would be unfair to conclude that our establishment lacks professionalism or security. Our team is rigorously trained, and the mistake made that night in no way reflects the quality of work we usually provide.Nevertheless, we remain attentive to your comments and will continue to do everything necessary to ensure the peace and satisfaction of all our guests.Sincerely,Nathalie TRITREManager

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• User:Bovington-Smythe

  Trip type: Family

  Great hotel.

  01 Oct 2025

  Stayed here for just one night on our recent rail trip around Europe. Really close to the station and clean, comfy and great staff. They also have the best left luggage facility I have ever seen in a hotel. Nathalie Tritre, Directeur général at Le Grand Hotel, responded to this review Dear Guests, We are pleased to read your feedback and thank you very much for taking the time to write it. To know that your stay in our hotel was satisfying, is our greatest reward!We are delighted that you were able to benefit from using our luggage storage service.We hope to have the pleasure to welcome you again in our hotel in the near future.With kind regards,Ms Thi Phuong Nguyen- Cheffe de Réception/ Front Office Manager

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• User:paulmE6563BD

  Trip type: Couples

  Perfect for a night or two in Strasbourg

  06 Aug 2025

  Friendly helpful staff, great location, spotless room, great breakfast, fab price, what’s not to like! Highly recommend Nathalie Tritre, Directeur général at Le Grand Hotel, responded to this review Dear Guests, The entire Grand Hôtel*** Strasbourg team joins me in thanking you for your compliments. We are delighted to hear that you had an excellent stay with us and that we fully met all your expectations, particularly in terms of location, service and facilities. Thank you for highlighting the quality of our breakfast and our bedding, we do our utmost to achieve this level of quality.We hope to see you again at Le Grand Hotel *** Strasbourg. Best Regards, Ms Thi Phuong Nguyen- Front Office Manager

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• User:Anders E

  Trip type: Couples

  Better than three stars!

  03 Jul 2025

  Got a newly refurbished room. Excellent! Wiew over the station.Even with AC, very good the summer of 2025!Good breakfast with an outdoor seating area.Only little thing was the one big duvet. We are used to two. They would definitely have fixed that but we didnt bother. Close to the station and the old town right behind.Will definitely stay again if the price is right. Nathalie Tritre, Directeur général at Le Grand Hotel, responded to this review Dear guests, Thank you for sharing your feedback about your stay at the Grand Hotel. We are delighted to hear that everything went well and that you are recommending our renovated rooms to everyone. In fact, at the moment, only our Comfort, Privilege, Deluxe and Executive rooms have been completely renovated. Please don't hesitate to ask the Reception an extra blanket if there are two and each of you prefers to have your own duvet.We are also delighted that you enjoyed the proximity of the city center and the Central Station, which is easily accessible both on foot and by tram. We hope to see you again.Best Regards,Ms Thi Phuong Nguyen- Front Office Manager

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