Hotel Le Donjon

Name: Hotel Le Donjon
Address: 2 Rue du Comte Roger, Carcassonne, france
Telephone: +44-204-505-9777
Rating: 4.1

Carcassonne, France

Share this Deal share

About Hotel Le Donjon

location

This pleasant hotel lies at the heart of Carcassonne, close to the mediaeval Old Town and within 200 m of links to the public transport network.

facility

Guests have a choice of 6 junior suites, 6 suites and 56 double rooms located in a 2-storey main building and 2 auxiliary buildings. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service (for a fee), a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. There is a direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi in the rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Fine weather can be enjoyed on the terrace. Leisure options at the hotel include tennis and golf. For a fee, guests can also enjoy a gym and massage treatments.

meals

Dining facilities include a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet guarantees a great start to the day.

Amenities at Hotel Le Donjon

Facilities
- -
  24-hour reception
- -
  Air conditioning
- -
  Bar(s)
- -
  Café
- -
  Car Park
- -
  Cloakroom
- -
  Conference Room
- -
  Disability-friendly
- -
  Garage
- -
  Hotel Safe
- -
  Laundry Facilities
- -
  Laundry Service
- -
  Lifts
- -
  Medical Assistance
- -
  Pets
- -
  Restaurant(s)
- -
  Restaurant(s) with non-smoking area
- -
  Room Service
- -
  Shops
- -
  TV Room
- -
  Wifi
Hygiene
- -
  Contactless payment
- -
  Contactless room service
- -
  Enhanced cleaning programme
- -
  Hand sanitiser
- -
  Housekeeping only upon request
- -
  Hygiene training for staff
- -
  Medical teleconsultation
- -
  No high-touch furnishings
- -
  No high-touch furnishings in public areas
- -
  Protective equipment for employees
- -
  Protective hygiene screens
- -
  Sanitiser dispenser
- -
  Social distancing regulations
- -
  Use of commercially available disinfectants
Meals
- -
  Breakfast Buffet
Sport/Entertainment
- -
  Golf
- -
  Gym
- -
  Massage
- -
  Number of Pools
- -
  Outdoor Pool(s)
- -
  Tennis

Location

Around this property:

Public Transport

200 m

River

500 m

City Centre

1000 m

Lake

2000 m

Golf Course

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

727

Very Good

762

Average

245

Poor

Terrible

Recent Reviews: 1874

User:fssutton1
Trip type: Friends getaway
Ok with considerations
24 Feb 2026
Very clean hotel. Just be aware the rooms are very small as we had two superior rooms. In addition to that the bathroom is extra small and normal rooms do not have any provisions for older folks. The restaurant is in an adjacent building and breakfast,although nice,was underwhelming for the price.
User:Raceybee
Trip type: Couples
In Need of Refurbishment!
14 Feb 2026
This hotel would have been beautiful at some point in the past but is badly in need of a refurbishment! The building is lovely and has a lot of potential but it has fallen into disrepair and feels a bit miserable - especially the breakfast room.The hotel and old Carcasonne itself were not busy when we stayed - it's the kind of place that would be very busy from April onwards.Vehicles in the old walled city of Carcasonne must be very restricted for obvious reasons. Therefore the car park relating to this hotel is situated just outside the walls. The parking is expensive at 24 euros per night, however, a member of staff will take you and your luggage to the hotel and back again at the end of your stay.Our bedroom felt old and depressed with chipped paint, filled walls and doors and mould throughout the bathroom area and on the stonework behind the bed. This was supposed to be a Superior room. There was a small but lovely terrace area which we didn't get to use due to severe weather.The breakfast wasn't great - the scrambled eggs were cold and the bread section wasn't well stocked - there was only a tiny end of baguette remaining. The breakfast room itself was like something you would find at a youth hostel. Cheap chunky furniture and no love and attention to detail at all.All staff we encountered were friendly and efficient but this hotel is not deserving of 4 stars.We definitely wouldn't stay here again. At the moment the only thing this hotel has going for it is the location!
User:K1418VOrobertc
Trip type: Couples
You cannot drive to this hotel!
30 Nov 2025
Arriving late at Carcasonne Aiport, we collected a hirecar for the 12 mine drive to the hotel. It took 90 minutes. Although we were not given hotel acces/parking instructions (Trip.com), the hotel shows private parking as a facility. However, the arrival procedure should have been to report to a private electronically gated car park outside the citywalls (not hotel satnav coords) where you and luggage will be transported via a circuitous route. I speak French, and during our few circuits of the old city, 'phoned the hotel on several occasions for precise instructions. Using two separate phones and using the correct hotel number, our calls were routed to Tesla charging, then to an Estate Agent who phoned us back on a Saturday night to assure us of his help in buying a property! After late flight arrival and 90 mins searching for hotel, our thoughts of dinner withing the city walls, turned out to be a small bowl of nuts. Staff were pleasant enough though. Next morning we discoverd hotel location offers excellent access on foot to the lovely walled city
User:Antonio C
Trip type: Friends getaway
Room under par
18 Sept 2025
Nice hotel, but we where a group of aix couples, on arrival they stated the the hotel was full and place five couples at the hotel and us at an annex building on the other side of the street. The room was terrible compared with the others, hot, noisy and a moldy smell. We should have looked for an alternative but it is high season and we have made the reservation three months in advanced and confirmed the previous day. The front desk was callous and aloof with the situation; it was take it or leave it. If you reserve with them, please double check before you have a big deception.
User:Nina P
Trip type: Couples
Not overly impressed
13 Sept 2025
In our opinion this hotel doesn’t deserve its three stars, at least the room we had. It was in need of an update, especially the bathroom. It is a big hotel however and some rooms may be better. Good central location but a long way from the car park to lug your suitcases ( You do get help on arrival but none was offered on our departure)