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Hotel du Roi & Spa by SOWELL COLLECTION

carcassonne, france

About Hotel du Roi & Spa by SOWELL COLLECTION

location

This hotel welcomes guests in Carcassonne.

facility

rooms

sport

meals

Amenities at Hotel du Roi & Spa by SOWELL COLLECTION

Facilities (12)

Air conditioningLobby24-hour receptionCurrency ExchangeConference RoomRoom ServicePetsElevator/ LiftIroning servicesNewspaperParkingWifi

Beauty and Spa (2)

Building Information (1)

Business Center and Conferences (1)

General Services (4)

Hygiene (2)

Meals (5)

Object Information (1)

Room Facilities (5)

Security (2)

Sport/Entertainment (3)

Location

Map preview
Carcassonne, France

2 Bis Rue des Calquières

Check-in from 4:00 PM · Check-out by 11:00 AM

User Rating & Reviews

3.7

Good

497 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent219
  • Very Good83
  • Average73
  • Poor62
  • Terrible60

Recent Reviews: 497

  • User: SusanT7093AP

    Trip type: Couples

    Hotel let down by breakfast standard

    26 Sep 2026

    We stayed at this hotel for 6 nights, it has a stunning outlook overlooking the Medieval City and the Bridge, we sat out in the garden most evenings after a day out sightseeing enjoying the views.Our room was adequate and the balcony overlooked the Chateau; the bathroom was quite modern with a good shower and a bath. Toiletries, dressing gown, fluffy towels, slippers and a really good hairdryer pr…

  • User: Alan R

    Trip type: Friends getaway

    Excellent hotel...but a bit let down by breakfast.

    10 Sep 2026

    Great hotel, superb location for exploring both sides of Carcassonne. The rooms were lovely, clean, well serviced, and large. The staff were friendly, helpful and polite - by and large this hotel should rate a 5/5, it's a great place to stay. However the thing that let this hotel down was the breakfast service (I didn't dine at the hotel so cannot comment on the other lunch/dinner food service). N…

  • User: Lynn W

    Trip type: Couples

    Find some place else to stay

    04 Sep 2026

    Dated furnishings and grumpy staff (exceptMarie who was funny and kind.) The bartender was exceptionally rude both evenings and became angry when I asked (in French!) for a cosmopolitan for which he had all the ingredients but simply did not feel like making. Skip the breakfast buffet trough—the Nepresso machine didn't work properly and when I asked a staff member for a cappuccino (in French) he s…

  • User: Alexandra C

    Trip type: Friends getaway

    Not 5 star

    28 Aug 2026

    This is not a 5 star hotel! It’s a 4 star. The cleanliness is questionable and the staff are not very attentive. We came down for breakfast at 9am, breakfast finishes at 10 amfor context. Every table was full of dirty plates etc and left us with no where to sit. I asked a waitress if she could clear a table for us. She proceeded to place the dirty crumb filled place matts on the guest chairs. Spra…

  • User: BenjaminMill

    Trip type: Family

    If you like dirty rooms and dog hairs, you get a nice view!

    01 Aug 2026

    First warning is the tatty signage.Second total refusal to offer parking and repeated emails to check in online.Very annoying.Room - mould in bathroom (which is open to room) inc bath which takes a hour to fill and the plug needs to removed with a spoon ….Dog hair everywhere….Only redeeming feature was the view!Bar dark and dingy as was the gym and restaurant.

What our customers say