Rivage Hotel & Spa Annecy

Name: Rivage Hotel & Spa Annecy
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Annecy, france
Telephone: +44-204-505-9777
Rating: 4.2

Annecy Le Vieux, Annecy

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About Rivage Hotel & Spa Annecy

Location

This hotel welcomes guests in Annecy.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Valuables can be securely stored in a safe. Guests will also find a tea/coffee station included among the standard features. A telephone and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and tennis are available. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. Breakfast and dinner are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Rivage Hotel & Spa Annecy

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Half Board
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Children's Pool
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  Cycling/Mountain Biking
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Tanning Studio/Solarium
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  Tennis

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

174

Very Good

Average

Poor

Terrible

Recent Reviews: 300

User:Fabian B
Trip type: Family
1 star – and only because the rooms are beautiful.
09 Apr 2026
The service is absolutely unacceptable. Despite prior communication (Without answer), we were informed at check-in that our child (2 adults + 1 child) was not allowed to stay in the room. Instead of offering a solution, the immediate response was to push us into booking a significantly more expensive suite.The handling of the situation was particularly concerning: We were first given an offer with a discount, then a slightly revised offer. However, when it came to charging the credit card, the staff attempted to bill the original higher rate again. Only after pointing this out multiple times was the correct, previously agreed price applied. This felt highly unprofessional and unreliable.The staff appeared overwhelmed, no manager was available, and there was zero sense of responsibility or willingness to find a solution. After an 8-hour journey, with our exhausted child sitting on the sofa, there was no empathy or support whatsoever – just a rigid “take it or leave it” attitude.I travel frequently, both professionally and privately, often with my family. I have never experienced such a poor and careless guest experience.The overall impression is a clear leadership issue: a focus on selling rather than genuine guest service. This was further underlined by the fact that we were even offered more expensive options, despite clearly not wanting a suite at all.Conclusion: Beautiful property, but extremely poor service. Not recommended in its current state.
User:Stefanie L
Trip type: Family
This place is a scam!
30 Mar 2026
This place is a scam! Do not stay there. We were told breakfast was included and then charged $85. When I spoke with the manager she said she couldn't confirm what her staff said and there was nothing she could do. The pictures of the pool and spa online are completely misleading. It's gross. We walked in and walked right back out. DO NOT STAY HERE! Rivage Hôtel et SPA, Guest Services / Front Office at Rivage Hotel & Spa Annecy, responded to this review Dear Ms Layton, I'm Claire, the manager who spoke with you on the phone yesterday. Your reservation was made via Expedia under a room-only rate, meaning breakfast was not included. The €76 charged corresponds to four breakfasts (2adults and 2 children), which were paid at reception upon your departure, where you had the opportunity to verify the details. While you mentioned receiving different information, my team is experienced and trained to provide accurate guidance. I have personally checked your booking, which clearly confirms that breakfast was not included, as also stated in your reservation documents. Unfortunately, the breakfasts consumed must be paid accordingly. I am sorry for any confusion this may have caused for your stay. Claire - Front Office Manager
User:Julian S
Trip type: Couples
not as expected
11 Dec 2025
I had an issue with housekeeping entering the room without knocking while I was not dressed. I received excuses, but nothing else was done.The hotel is a 30-minute walk from the city centre, in a very quiet area. The room is very large but needs better maintenance, the relais kept clicking nonstop. The cold sparkling-water dispenser on the room-floor is a nice touch.The spa is not well managed: the access door is almost always wide open, only water is provided and the container is usually empty, the pool water is too cold to be relaxing.The gym, on the other hand, is very large, well equipped, and extremely clean, with towels and water provided — bravo.For the price and the hotel’s four stars, I expected better service and better spa management. Rivage Hôtel et SPA, Guest Services / Front Office at Rivage Hotel & Spa Annecy, responded to this review Dear Guest, Thanks for sharing your feedback following your stay with us , we are happy to read that our fitness room and the cold sparkling water dispenser. We are very sorry for the issue you have encountered with the housekeeping service and your feedback has been transmitted to our housekeeping manager, it will strongly help us to improve our staff management. Otherwise we took good notes of your feedback regarding the spa and we will do our best to work on some improvments. With our best attentions,
User:581GiovanniS581
Trip type: Couples
Good hotel in Annecy
17 Aug 2025
Modern hotel with spacious rooms, great views and nice swimming pool and spa area. Breakfast was good too. Downsides are the location, good 25 mins walk from the city centre, and the staff didn’t seem too responsive or friendly. Also, the pool area got quite crowded with kids. Rivage Hôtel et SPA, Guest Services / Front Office at Rivage Hotel & Spa Annecy, responded to this review Hello, Thanks for taking time to share your feedback, we are very happy to read that you have fully enjoyed our rooms, the view and our aquatic space. About our aquatic space please note maybe for a futur stay that the time from 7:30 pm to 9pm is only accessible for the adults, It could help you to have a more relaxing experience. Also we take good notes of your return about our staff and wil do our best to improve the experience we're offering to our clients. With our best attentions,
User:Thomas C
Trip type: Couples
A three star hotel pretending to pass for a four star
15 Aug 2025
A 3 star hotel trying to pass for a 4 star one. For the price paid, shameful. The lawn is full of weeds and half covered, which should have been a foreshadowing of the rest. A balcony light that you cannot control for some reason, slippers you have to fold yourself with a one size fits no one. Came to reception at 14:30 asking where to get food, informed room service is no longer possible (which is fine) , and told to go to the bar for food. Bar menu states food is available from 12-21:45 only to be informed that due to lack of personnel (week end of the 15th of august, one of the busiest times of the year) food is unavailable at those times (reception was not aware) . Come at 23h on a Saturday only to be informed the bar is closed. Honestly disgraceful especially for the price paid. This is not a four star hotel. It’s a three star hotel coasting on previous achievements. Rivage Hôtel et SPA, Guest Services / Front Office at Rivage Hotel & Spa Annecy, responded to this review Dear Thomas, Thank you for sharing your detailed feedback. We sincerely regret that your experience did not meet your expectations, especially regarding the condition of the outdoor areas, the balcony lighting, and the availability of food services during your stay.Please accept our apologies for the inconveniences you encountered, particularly with the lack of clear communication about our bar and room service hours during a very busy period. We understand how frustrating this must have been, and your comments highlight important areas where we need to improve.Regarding the hotel rating and services, we strive to provide the highest standards possible and continuously work on maintaining and enhancing our guest experience. Your feedback is valuable to us and will be shared with the relevant teams to address these concerns promptly.We appreciate your honesty and hope to have the opportunity to restore your confidence in the future.Kind regards,