Naama Bay Hotel & Resort

Recent Reviews: 5011

• User:Rob H

  Trip type: Couples

  Still A Great Location For Naama Bay

  03 Jun 2026

  This was our second stay at Naama Bay Hotel and Resort. My first review was published around Jan 2024 which was quite extensive so please refer to that for more info. This review is therefore more of an update to that review.The first difference is that we decided to stay All Inclusive this time rather than the B&B arrangement we had last time. Having said that we hardly ate in the hotel in the evening preferring to go out and sample what was outside. One thing we found out this time was that there is a second restaurant for breakfast and lunch (and I guess dinner) at the top of the hill next to the kids play house - down stairs. We used this quite often as it was more peaceful compared to the main one.We had a 4th floor room this time with a sea view albeit a long way off. The room itself hadn't changed much from the last time however was still comfortable and cleaned regularly. Where the room falls down now it the bathroom. It is very tired - we had to get maintenance out to fix plugs in both the sink and bath on several occasions. The bath also is not safe to get in and out for showering - especially if you are getting on a bit as I am...Another moan was the WiFi - I don't know how many times we were kicked off and had to reinstalled with passwords etc - really annoying.One consistent feature of the hotel however was the staff who I couldn't fault anywhere. You give them a smile and a "thank you" and it makes all the difference. Will we go back for a third time? Difficult to say as you can't fault it's position in Naama Bay however the negative points need to be addressed. If we hear they've updated the bathrooms and have sorted out the WiFi I'm sure we could be tempted but Sharm has a lot to explore and comparisons to be made. Guest Relation, Guest Services / Front Office at Naama Bay Hotel & Resort, responded to this review Dear guest,Many thanks for your review; we are delighted to read that you had a great time at Naama bay hotels. And we do look forward to welcoming you back soon. Please feel free to let us know once you have booked your next holiday; we will do everything we can to make your stay with us even more enjoyable.Best regards,Hotel management

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• User:AZ12003

  Trip type: Couples

  Amazing staff, beautiful hotel!

  30 May 2026

  We had a wonderful stay at Naama Bay Hotel & Resort (April 2026) and would happily recommend it to anyone visiting Sharm El Sheikh. The hotel is in a great location, but what really made our holiday special was the exceptional service from the staff.From the moment we arrived, Ahmed Mohamed on Reception made us feel welcome. He was always professional, friendly and courteous. Every time he remembered our names, and genuinely made us feel valued as guests. He is a real credit to the hotel and an excellent example of first-class customer service.Our room was looked after by Ahmed, the Room Porter, who did an amazing job throughout our stay. The room was spotless every day, and he often created beautiful towel displays decorated with fresh flowers. His attention to detail and hard work was so visible, and it was always an exciting experience returning to such a clean and beautifully made up room.In the main restaurant, Bassam Khalid and Feikry provided exceptional service. Although the restaurant is buffet style, they made every meal feel much more personal. They always greeted us, came over to help to seat us, remembered our preferences, helped with drinks and plates, and took the time to ask about our day. We genuinely looked forward to seeing them at breakfast, lunch and dinner! At the lounge bar, Mustfa was fantastic. He was always friendly and welcoming, and became famous with us for his special mocktails, which we called 'Mustfa Mocktails'. He added a personal touch that made every drink even more enjoyable.A special thank you also to Emil Botros for his kindness and professionalism during our stay.Finally, Mahmoud Ahmed from Diving Vision / Tasneem Aqua Sports (the hotel tour desk) was one of the people who really helped make our holiday special. He took the time to sit down with us, listen to what we wanted from our excursions, and understand what we felt comfortable with. Rather than simply trying to sell trips, he genuinely cared about helping us choose the experiences that were right for us. His advice was always honest, and he often suggested ways we could save money, including using local transport where appropriate. Every excursion he recommended was excellent and added so much to our holiday. What impressed us most was the aftercare whenever we returned from a trip, he would come looking for us to ask how it went and make sure everything had met our expectations. His professionalism, honesty and genuine care for guests are a real credit to the hotel.The service throughout the hotel was truly outstanding. Every member of staff treated us as special and made us feel genuinely welcome (they were happy to see us). Thank you to everyone who helped make our stay super amazing, something we will never ever forget! We would definitely stay here again! Guest Relation, Guest Services / Front Office at Naama Bay Hotel & Resort, responded to this review Dear guest,Many thanks for your review; we are delighted to read that you had a great time at Naama bay hotels. And we do look forward to welcoming you back soon. Please feel free to let us know once you have booked your next holiday; we will do everything we can to make your stay with us even more enjoyable.Best regards,Hotel management

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• User:sarahl0382015

  Trip type: Couples

  Not a 5*

  29 May 2026

  Booked hotel as reviews sounded great.Location spot on, centre to everything.Easy check in, but no food available as we arrived at 10pm, we were hungry, they only do a midnight snack, which by then very tired but needed food, we waited, food wasn't great would rather of had a packet of crisps so only a few mouthfuls consumed.5* definitely not, high 3* to low 4* our room was in main building and very dated nice and spacious though, cleaning not great just the basics( I'll attach photos).Food was nice, but repetitive i saw the same dish 3 times,we were only there 7 days.Lunch at 1pm its a mad rush, we walked around 3 times to get a table, luckily we had salad so nothing getting cold, no wine served in restaurant only at dinner,which tasted disgusting.We found the grill bar nicer and more relaxing as you can sit outside to eat.Sunbeds we're easy to get no rushing in the mornings to put towels on, plenty of them.Staff were very friendly the bar guy up at cliff pool was great, kept us very hydrated 😀 chefs bring food to the bar area at around 3.30pm, music is abit repetitive, lots going on like darts, yoga, water aerobics.We didn't do the beach as only a small area for guests and sunbeds are like sardines so close to each other.Would we go back to hotel...No. Would rather do B&B as so cheap to eat out, cocktails outside hotel arrange from £4, we had a pizza 1 night which was £7. Guest Relation, Guest Services / Front Office at Naama Bay Hotel & Resort, responded to this review Dear guest,Thank you for taking the time to post your thoughts and concerns about your recent stay at Naama Bay. We greatly depend on our valuable guests' feedback and welcome every opportunity to improve. I was concerned to read that your stay did not live up to your expectations and I am sorry you were disappointed. I can advise you however, that your review will be used to consider possible improvements needed and we hope you might give us the chance to show you what we have done.Best regards,Hotel management

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• User:Amy M

  Trip type: Family

  Stay clear its an absolutely disgusting hotel and easy jet dont care once they have your money

  18 Apr 2026

  This hotel doesnt even deserve 1 star absolutely disgusting dirty broken things throughout poor food hygiene staff washed cups in tap water i ended up in hospital and every single one of our family had bad tummy's from poor hygiene and poor food. The pool was closed from people being sick in then reopened after they threw chemicals in it then on another occasion it required hoovering but then reopened. We are only given 2 beds in each room so we didnt have enough beds i had to sign a piece of paper to say there was nothing wrong with the hotel before theu would give us enough beds. I could go on and on it was the worst holiday ive ever had. It was the first time id ever taken my 4 children on an all inclusive holiday and we barely ate due to us all being ill. The music in the entertainment area was appauling vulgur with foul language. As from the pictures tthere were staples sticking out the chairs in the entertainment area which cut my daughter and myself. I paid to raise my complaint further but they took easy jet's side and I lost Guest Relation, Guest Services / Front Office at Naama Bay Hotel & Resort, responded to this review Dear guest,Thank you for taking the time to post your thoughts and concerns about your recent stay at Naama Bay. We greatly depend on our valuable guests' feedback and welcome every opportunity to improve. I was concerned to read that your stay did not live up to your expectations and I am sorry you were disappointed. I can advise you however, that your review will be used to consider possible improvements needed and we hope you might give us the chance to show you what we have done.Best regards,Hotel management

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• User:A3679XSjenniferf

  Trip type: Family

  Great holiday again!!!

  13 Apr 2026

  Love the hotel. Fix any issues you may ever get and the staff are the best ! Ibrahim from reception helped make sure we got what we needed Guest Relation, Guest Services / Front Office at Naama Bay Hotel & Resort, responded to this review Dear guest,Many thanks for your review; we are delighted to read that you had a great time at Naama bay hotels. And we do look forward to welcoming you back soon. Please feel free to let us know once you have booked your next holiday; we will do everything we can to make your stay with us even more enjoyable.Best regards,Hotel management

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